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Supportive Services Case Manager

Posted by
Five Keys Schools and Programs
|
San Francisco, CA
New
|
Published 29 days ago

MISSION

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY. 

 

POSITION SUMMARY

The primary obligation of the Supportive Services Case Manager is to provide housing-focused case management to San Francisco clients who receive rapid rehousing rental assistance through the San Francisco Department of Housing and Homeless Services and other City departments. It is the responsibility of each staff member to strive to raise the standard of professionalism to ensure the highest standards and opportunities are offered to our clients and students, our partners, and fellow staff.


You will support the Five Keys mission by creating a learning and work environment of mutual respect and fairness while encouraging creative and critical thinking through an equity lens. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding.

 

JOB DUTIES AND RESPONSIBILITIES

Case Management Duties

  • Provide housing navigation assistance to support participants with successfully moving into housing, including accompaniment and/or transportation to view available housing units, support with completing housing applications, requesting credit and background reports as needed
  • Provide assistance to participants with understanding tenants’ rights, paying rent on-time directly to their landlord, how to communicate and navigate conflict with landlords, and responsibilities and the requirements of their specific lease
  • Provide support services so that clients may stabilize their living situations, improve their mental and physical health, and increase their independence
  • Develop case management plans and connect clients with community and government resources to avoid loss of benefits and to increase likely of housing stability
  • Make referrals and coordinate services that lead to increased educational attainment and job placement assistance and retention
  • Support participants with transitioning off of the Rapid Rehousing Rental Assistance program as quickly as possible while ensuring housing stabilization
  • Help plan and facilitate small group or individualized Life Skills workshops which may include, but is not limited, to topics such as budgeting, household finances, conducting a housing search, nutrition, working with landlords, tenants’ rights, health awareness, and healthcare navigation, and parenting, if applicable
  • Maintain protocol and records of client feedback and grievances
  • Develops and maintains records on participating clients; documents case records and reviews reports; and compiles and analyzes data and prepares summary reports. Ensure that case files meet both Five Keys case management standards and the SF Department of Homelessness and Supporting Housing (HSH)

Administrative Duties

  • Timely input of client data and outcomes into systems required by Five Keys and HSH, including the Online Navigation and Entry (ONE) system, and reporting via secure email. Data input may include enrollments, assessments, contacts, units of service, referrals, and case notes
  • Provide monthly and quarterly reports of client activities as instructed by Assistant Director of Housing Programs
  • Attending weekly meetings with collaborative city and non-profit partners for Rapid Rehousing and FlexPool subsidies managed by HHS

General Duties

  • Provide a welcoming and supportive environment for all clients and colleagues
  • Coordinate with CBOs and government organizations to establish connections to and on-site provision of client resources such as housing, public benefits, employment services, substance abuse treatment, etc.
  • Provide the information requested by Five Keys Administration
  • Document any programmatic protocol violation accompanied by an incident form.
  • Abide by Five Keys and HSH policies and procedures
  • Provide quality assurance in regards to programming and overall Rapid Rehousing and Flex Pool operations
  • Other duties as assigned

 

KNOWLEDGE AND SKILLS

  • Typically requires 2-3 years of successful experience working with homeless and/or at-risk population, or an equivalent combination of experience and education
  • Knowledge of and practice in applicable recovery models including harm reduction
  • The person must be comfortable, mature, and professional in interacting with diverse community partners, custody staff, students, and colleagues with diverse heritage and backgrounds
  • A friendly and calm personality with the ability to communicate clearly to participants, colleagues, and program partners
  • Excellent technological skills, proficiency in computer and tablet usage
  • Excellent data entry skills and proficiency in MS Office, databases, intranet, and email, and able to learn and use Student Information Systems
  • Willingness and ability to grow professionally, be accountable, and expand skills, and adapt to evolving school environments is required
  • Committed to the mission, vision, and values of Five Keys are necessary, along with an understanding of the challenges and needs of Five Keys students
  • Ability to maintain strong and appropriate boundaries with personal identifying information when interacting with students or community or program partners, and while at any school location or community or program partner site
  • Exceptional written communication skills; ability to express complex ideas with clarity and precision in written documents
  • Excellent interpersonal and organizational skills
  • Eagerness to learn new things and adapt to constantly changing circumstances
  • Ability to handle multiple deadlines and tasks simultaneously
  • Advanced problem-solving skills; tactfully address and resolve questions/concerns
  • Must be able to pass a background check with the Sheriff’s Department

 

EDUCATION AND WORK EXPERIENCE

  • A minimum of five years’ experience in providing direct service to a similar population
  • Proven skills in facilitating groups and providing case management required
  • Proven track record of success in completing administrative tasks preferred
  • Experience successfully working with people representative of Five Keys students preferred

 

PHYSICAL REQUIREMENTS

  • Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements
  • Frequent and prolonged standing, walking and sitting
  • Frequent talking and hearing conversations
  • Occasional reaching with hands and arms
  • Occasionally lifting up to 25 pounds
  • Ability to follow oral directions in emergency situations
  • Travel to multiple sites required
  • Clear TB Risk Assessment (or results, as needed) dated within 60 days of hire to be submitted within 10 days of hire required
  • Ability to pass First Aide 

 

WORK ENVIRONMENT

  • Must be willing and able to work in a correctional facility and travel throughout the area to community sites
  • Work environment varies from site to site. There is some personal safety risk working with the at-risk population
  • Moderate noise level

 

BENEFITS

Wonderful benefits package!

  • Medical insurance monthly costs are very low
  • Deductible and out of pocket expenses paid by Five Keys
  • Dental, vision, and life insurance premiums paid by Five Keys
  • Pre-Tax Flexible Spending Accounts (transit, parking, medical, child, and adult care)
  • Retirement account options (STRS and 403b)
  • Generous paid time off
  • Annual $100 gym membership reimbursement
  • Annual $100 towards smoking cessation program
  • Annual $100 towards weight loss program
  • Annual $50 towards athletic event participation
  • Annual $50 towards a massage (after 6 months of employment)
  • Free access to wellness-related apps
  • Free Employee Assistance Program  

This job description is not a complete statement of essential functions and responsibilities. Five Keys Schools and Programs retains the discretion to add or change typical duties of a position at any time.

MISSION

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 17, 2021
  • Application Deadline
    May 17, 2021
  • Professional Level
    Managerial

Salary

$27 - $29Hourly Compensation

Benefits

BENEFITS

Wonderful benefits package!

  • Medical insurance monthly costs are very low
  • Deductible and out of pocket expenses paid by Five Keys
  • Dental, vision, and life insurance premiums paid by Five Keys
  • Pre-Tax Flexible Spending Accounts (transit, parking, medical, child, and adult care)
  • Retirement account options (STRS and 403b)
  • Generous paid time off
  • Annual $100 gym membership reimbursement
  • Annual $100 towards smoking cessation program
  • Annual $100 towards weight loss program
  • Annual $50 towards athletic event participation
  • Annual $50 towards a massage (after 6 months of employment)
  • Free access to wellness-related apps
  • Free Employee Assistance Program  

This job description is not a complete statement of essential functions and responsibilities. Five Keys Schools and Programs retains the discretion to add or change typical duties of a position at any time.

BENEFITS

Wonderful benefits package!

  • Medical insurance monthly costs are very low
  • Deductible and out of pocket expenses paid by Five Keys
  • Dental, vision, and life insurance…

Location

On-site
70 Oak Grove St., San Francisco, CA 94107, United States

How to Apply

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