Full-time Bilingual Client Navigator

Job Type

Full Time

Published

09/11/2018

Start Date

10/01/2018

Application Deadline

09/30/2018

Address

5900 Airport Boulevard
Austin
Texas
78752
United States

Description

Description

Foundation Communities (FC) owns and operates two Community Financial Centers (CFCs) in Austin, Texas. At each CFC, community members and FC residents can access free tax services, health insurance enrollment assistance, college support services, financial coaching, and savings programs. The CFC Navigator is responsible for ensuring that every client who calls or walks into the CFC is able to easily access the service he or she is seeking. The Navigator is also responsible for connecting clients with other CFC services and ensuring strong referrals to and from partner organizations.


Job Responsibilities

·        Ensure every client who comes in the door can easily access the financial programs.

·        Collaborate with CFC staff to facilitate and track internal referrals between financial programs.

·        Manage the appointment scheduling system to make sure clients schedule and show up for their appointments.

·        Assist with client intake, including sign-in and intake questions.

·        Manage the CFC phone line, including checking voicemail, returning phone calls with 24 hours, and forwarding messages to program coordinators or other FC staff as necessary.

·        Ensure every client completes the exit survey and schedules their next appointment (if applicable) before they leave.

·        Input data from the day’s appointments and exit surveys into the client database.

·        Conduct client follow-up as needed for each program.

·        Work with the Operations Coordinator to address minor building issues (changing toilet paper rolls, cleaning up minor spills, etc.).


Requirements

·        Bilingual (English-Spanish)

·        Customer service experience

·        Experience providing or connecting people with social services highly desirable


To Apply

Please send a cover letter, three references, and resume to resumes@foundcom.org. This position will pay $15 per hour. 





Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

seasonaljobs@foundcom.org
https://foundcom.org/

To Apply

Please send a cover letter, three references, and resume to resumes@foundcom.org. This position will pay $15 per hour. 





Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.


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