Student Account Manager

Job Type

Full Time



Start Date


Application Deadline



320 Newbury Street
United States


The position of Student Accounts Manager provides management of all student accounts and having primary responsibility managing and coordinating collection efforts within regulations and college policy. This position reports to the Bursar.


  • Oversee the entry of all cash receipts to include credit cards, cash, checks, all forms of financial aid and non-cash payments for student accounts
  • Process all non-student account payments (development , library , media deposits , etc)
  • Process any daily student account activity and ensure accurate billing, i.e. add/drops, withdrawals, health insurance waivers, etc.
  • Process all cash receipt and accounts receivable activity each day
  • Administer the disbursement of all financial aid funds to ensure that all student accounts are accurate as well as the general ledgers
  • Manage the processing of student refunds by check and credit cards on a weekly basis and work with the Accounting Office in regards to un-cashed student refund checks
  • Manage all collection activity including; due diligence letters, telephone calls and email, and referrals to collection agencies
  • Work closely with collection agencies regarding all points of the collections process, including monitoring rosters, processing payments, and managing consumer disputes.
  • Monitor the efficiency and effectiveness of the collection process and keep up to date with federal and state regulations
  • Assist in monthly reconciliations and investigate discrepancies
  • Manage both internal and external payment plans from set up to completion
  • Process all third party billing invoices as well as communicating with agencies
  • Chair the Financial Appeals Committee
  • Provide counseling at new student orientations and other registration events
  • Provide service to all constituencies including students, staff, and faculty when necessary
  • Other duties and projects as requested

EDUCATIONAL CRITERIA: Earned Bachelor degree from an accredited institution, required. 


  • Two to three years of collections experience, preferably in higher education
  • Attention to detail and excellent interpersonal and communication skills
  • Ability to work professionally in a team environment
  • Experience working with automated financial systems including pc skills with a strong proficiency in Excel and Word
  • Must be able to work occasional evenings and Saturdays for registration events.

Professional Level

Entry level

Minimum Education Required

4-year degree