Client Services Manager


Job Type

Full Time

Salary

Minimum: $45.00
Maximum: $60.00

Published:

04/15/2018

Address

787 Northwest Liberty Road
Poulsbo
Washington
98370
United States

Description

Title: Client Services Manager -- 40 hours a week


Reports to: Executive Director


About Fishline:

Our vision is a community where a safety net exists for all people, which includes adequate food, shelter, healthcare and employment. In 2017, we served approximately 4000 households distributing nearly one million pounds of food. After 50 years of neighbors helping neighbors, this year, Fishline will move into a new building. Our new 15,000 square foot facility will include a grocery-store style market for those needing our food bank services on the first floor, and a Comprehensive Services Center (CSC) on the second floor which will bring together the best providers of basic human services under the same roof for the first time in Kitsap County. Working cooperatively, our new CSC will address client issues at their root, helping clients move out of a need for services and onto stable lives.


About our Client Services Manager Position:

This position oversees the direction-setting and implementation of all Client Services/Comprehensive Services activity. It also includes administrative work of coordinating and implementing client outreach and assistance services, including assessments of need, case management, provision of direct assistance or referral and coordination with outside agencies. Serves as primary Fishline liaison and lead agency representative for Fishline's Comprehensive Services Center. Also oversees effective provision of client services through programs like the Food for Thought, Birthday Fairy and the Clothing Closet.


Priority Responsibilities:

- Creates department plan each year that identifies key goals and client assistance policies

- Determine budgets and integrate other funding sources to provide financial assistance for our

clients

- Manages financial assistance allocations and reports

- Consults with advocates on client situations with multiple barriers

- Manages Client Advocate, Front Desk Coordinator, HomeShare Coordinator and Kitsap Community Resources Case Manager and works closely with partners such as the Housing Solutions Center for the benefit of the client

- Creates job descriptions, implements performance evaluations and assists leadership in filling open positions within the Client Services Team

- Orchestrate outcome surveys and other tools to understand service and program effectiveness, communicate findings effectively and regularly

- Determine gaps in services by trends analysis, surveys, registration information and outcomes. Create or partner to fill those gaps

- Maintains active involvement in collaborative partnerships

- Hold monthly meetings with other agency providers to solidify the processes for shared clients

- Work with community leaders and other providers to assure a strong local safety net

- Develop community-based approaches like Time Banks or Support Groups to encourage client self-sufficiency and clients support of one another


Preferred Qualifications

• Bachelor's degree in Social Services or closely related field and 3 months of experience working with clients in a non-profit or governmental agency. Additional experience may substitute for education.

• Ability to maintain purposeful working relationships with clients, volunteers, client advocates, local and government agencies and community leaders

• Knowledge of social service purposes and delivery

• Ability to develop programs and procedures and improve provision of client assistance

• Excellent communicator, verbally and written

• Ability to multitask in a noisy environment with frequent interruptions


Compensation

Salary range of $45,000 - $60,000 to be based on qualifications. Position is also eligible for paid vacation, sick leave and a monthly health care allowance.


How to Apply

Please email your cover letter and resume to Mary Nader OR to North Kitsap Fishline, Attn: Mary Nader, P.O. Box 1517, Poulsbo, WA 98370


Application deadline is April 27, 2018

Benefits

Position is also eligible for paid vacation, sick leave and a monthly health care allowance.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

director@nkfishline.org

http://www.nkfishline.org

How to Apply

Please email your cover letter and resume to Mary Nader OR to North Kitsap Fishline, Attn: Mary Nader, P.O. Box 1517, Poulsbo, WA 98370


Application deadline is April 27, 2018


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