Program Services Assistant

Posted by
Make-A-Wish New Jersey
Monroe Township, NJ
Published 19 days ago

Director of Volunteer Programs


New Jersey, creating life-changing wishes for children battling critical

illnesses in the Garden State with the belief that a wish experience can be a

game-changer, seeks a full-time Director

of Volunteer Programs to join our

team at our Monroe Township, NJ castle facility. This is a great opportunity to

share in the power of a child’s wish come true, at one of the leading

Make-A-Wish chapters in the country, as well as play a crucial role in our success,

make an immediate impact, and experience profound job satisfaction and




Summary:  In collaboration with the Vice President of

Mission Delivery and the Chief of Staff, the Director of Volunteer Programs is

responsible for overseeing all aspects of volunteer involvement and engagement.

Major responsibilities include but are not limited to:


  • Design
  • and implement a plan to recruit new volunteers.

  • Responsible
  • for the intake process by which volunteers become involved from
  • application to placement.

  • Assign
  • volunteer teams to wishes/wish assists, communicate assignments and wish
  • determinations to assigned volunteers.

  • Oversee all background
  • checks, filing, and following up with prospective candidates.

  • Develop
  • and lead New Volunteer Training sessions as well as Volunteer Continuing
  • Education Training sessions, including a virtual training program.

  • Give
  • ongoing attention to the recruitment, retention, and recognition of our
  • volunteers.

  • Supervise
  • and support staff members such as Wish Visit Coordinator and Program
  • Services Assistants that support the Volunteer Program; as well as intern(s),
  • office and Wishing Place volunteers.

  • Provide written
  • record of all communications for each wish (telephone calls to volunteers
  • or wish families, emails, follow-up, etc.) in Raiser’s Edge database in
  • real time.

  • Maintain
  • volunteer records to ensure integrity of volunteer data, both
  • electronically and in print.

  • Ensure
  • accuracy, confidentiality and security of all required reports and
  • documentation for volunteers, as directed by chapter and national procedures.

  • Develop
  • content for weekly volunteer email and social media posts.

  • Attend
  • webinars, engage in peer-to-peer support across other chapters for best
  • practices, and utilize resources from Make-A-Wish America regarding the
  • Wish Journey and Volunteer Engagement.  

  • Focus
  • on Community Outreach to increase visibility and education about
  • Make-A-Wish NJ.

  • Understand
  • the wish granting process to be able to coordinate all aspects of a wish, when
  • support is needed to grant every eligible child’s wish in a timely manner.


  • When
  • gathering in groups is permitted again, represent Make-A-Wish New Jersey
  • at annual events; work as a liaison and support figure for volunteers and wish
  • families who are in attendance.

  • Maintain
  • sensitivity and confidentiality to volunteers, and wish families being
  • served by the Foundation.

  • Adhere to all
  • Make-A-Wish® America/Make-A-Wish® New Jersey performance standards and policies.

  • Other duties as
  • assigned.



Skills, Abilities and Requirements:

  • Bachelor’s
  • degree required.

  • 2-4+
  • years of volunteer management experience in the social services or
  • nonprofit sector.

  • Fluency
  • in Spanish, a plus.

  • Ability
  • to manage and prioritize multiple tasks effectively.

  • Highly
  • professional demeanor, able to work successfully with a wide variety of constituents
  • including donors, board members, Make-A-Wish America national staff and
  • vendors.

  • Provide
  • excellent customer service and representation of Make-A-Wish to external
  • supporters and all wish families.

  • Flair
  • for cultivating and stewarding professional relationships with potential
  • and current volunteers.

  • Able
  • to successfully work in, motivate, and support a collaborative,
  • team-oriented organization.

  • Commitment
  • to and a passion for the mission of Make-A-Wish New Jersey.


Confidentiality and personal integrity are




with developing and implementing creative solutions to time sensitive work.


Proficient computer skills in Microsoft Office and

database management (preferably Raiser’s Edge and/or Salesforce).


Self -motivated,

creative, problem-solving team player with excellent organization and

interpersonal skills required. Confident, polished, and professional presentation and

communication skills.


Flexibility with hours

for night/weekend planned events.


Must pass background



No phone calls





The above

statements are intended to describe the general nature and level of work being

performed by people assigned to this position. They are not to be construed as

an exhaustive list of all responsibilities, duties, and skills required. All personnel

may be required to perform duties outside of their normal responsibilities from

time to time, as needed.

Director of Volunteer Programs


New Jersey, creating life-changing wishes for children battling critical

illnesses in the Garden State with the belief that a wish experience can be a

game-changer, seeks a full-time Director…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    April 19, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level


1384 Perrineville Road, Monroe Township, NJ 08831

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