NeighborWorks America: Working Together for Strong Communities
Purpose of Division:
The National Initiatives Division of NeighborWorks America (NWA) is responsible for developing, testing, and managing innovative national programs and services designed in support of the approximately 250 NeighborWorks Organizations with the overall objective of sustaining a network of excellence that creates opportunities for people to live affordable homes, improve their lives and strengthen their communities.
In addition, the division oversees grant programs beyond the NeighborWorks Network, including other non-profit and governmental agencies throughout the country. The areas of focus within National Initiatives include homeownership and lending, financial capability, green strategies, community and resident engagement, community stabilization and real estate.
The NeighborhoodLIFT Home Ownership Counseling Initiatives (NLHC) Pilot is a program that reimburses eligible Housing Counseling Agencies to provide pre-purchase housing counseling services to potential homebuyers seeking to purchase a home in pre-selected markets.
The Specialist, NLHC position is responsible for providing direct support and assistance to the Program Manager to administer the NLHC Program in accordance with the program’s Funding Agreement and Memorandum of Understanding. This position is directly responsible for assisting with onboarding agencies into the Pilot program, providing technical assistance to Participating Agencies, providing at-event outreach to NeighborhoodLIFT (Let’s Invest in Tomorrow) customers, reviewing client file submissions for approval and issuing monthly grant payments.
NOTE: The term is for 24-months with the possibility of a 6-month extension based on funds availability.
- Works closely with the Program Manager to assist with onboarding housing counseling agencies within specified LIFT markets (create list of potentially eligible counseling agencies that may be able to participate in the initiative, send out communication to markets on program requirements, and assist with executing Memorandum of Understanding (MOUs) for counseling agencies that have signed on to participate in the pilot initiative).
- Responsible for making monthly payments to Participating Agencies through internal NeighborWorks grant software (input approved payments in the Grants Portal for Senior Vice President approval, prepare payment memos for approval by Vice President, Operations, submit final approvals to Field Division for disbursement).
- Organize and review Action Plan submissions for completeness and approval; and ensure counseling requirements are met as specified in the program Memorandum of Understanding.
- Provide customer service and technical assistance to Participating Agencies through phone communication, electronic mail and webinars.
- Register and remove users from the external Data Collection System (DCS). Oversee the completion of the user registration process in the DCS.
- Ability to download and analyze reports and other relevant records from an external data collection system.
- Ability to maintain and store accurate payment records made to grant recipients and assist with monitoring program production.
- Other job-related duties as assigned by the Program Manager and Vice President, Operations.
Nature of Work Contacts:
NeighborWorks® America staff, affiliate members, participating agencies and external partners.
Assists with grant payments.
Works in coordination with the Program Manager to provide grant and disbursement information both internally and externally.
Required Minimum Qualifications:
(a) Education: Bachelor's Degree required
(b) Experience: 2-4 years
(c) Licenses, Certifications: Not applicable
(d) Competencies, Knowledge, Skills & Abilities:
- Sets and maintains high work standards.
- High level of accuracy and attention to detail in finished work.
- Demonstrated management of multiple complex projects in a fast-paced environment paired with the ability to meet critical deadlines.
- Strong organizational skills demonstrated across a range of administrative processes and procedures including the ability to independently resolve problems as they arise.
- Strong analytical skills, systems, and problem-solving skills needed to initiate and prepare reports and recommend/implement system solutions.
- Ability to design and maintain effective record keeping systems.
- Knowledge of modern office administrative practices, procedures and equipment. Ability to quickly learn and use specialized software.
- Excellent verbal and written communication skills, including the ability to edit and critique writing.
- Strong interpersonal skills with a demonstrated ability to establish and maintain effective working relationships and successfully interact with people at all management and support levels, within and outside the organization, as well as people of diverse socio-economic backgrounds. Exerts the highest level of professionalism.
- Demonstrated ability to interact and perform in a fast paced, deadline-driven environment, with the aptitude to remain flexible, resourceful and efficient, while exerting the highest level of professionalism. Capacity to be proactive in anticipating needs and highly self-motivated.
- Ability to make responsible decisions in accordance with established policies and procedures.
- Able to clarify assigned tasks and expectations and then work independently to complete assignments.
- Maintain timely and regular attendance.
(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:
- Sensitivity to racial, gender, sexual orientation and cultural differences
- Effective, respectful, and timely communications with internal and external stakeholders
- Listening effectively, seeks and accepts feedback
- Effective team work
- Analytic, thoughtful and strategic thinking
- Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization
(f) Technology: MS Office Suite
Preferred Qualifications: Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook and PowerPoint
(a) Travel: up to 30%
(b) Physical/Sensory Demands: Must be able to lift 10 pounds