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Friendly Visiting Program Coordinator

Posted by
Heights & Hills, Inc. | Brooklyn, NY
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Heights & Hills, Inc.


New
|
Published 15 days ago

Heights and Hills provides older adults and their caregivers with the services, support and information they need to age in place – in their own homes and neighborhoods in Brooklyn. Our mission is to promote successful aging in the community. Founded in 1971, today we are one of the largest providers of social services for older adults in Brooklyn, serving more than 4,000 older adults and their families annually.  We provide case management for the homebound, information and support services to families caring for an aging loved one, run a community center for older adults as well as operating a robust volunteer program.  To learn more about Heights and Hills, please visit: www.heightsandhills.org

 

Role

The Friendly Visiting Coordinator (FVC) is responsible for the day to day operation of Heights and Hills’ highly regarded Friendly Visiting Program. Recognized as a key strategy for combating the negative health consequences of social isolation, the program matches community volunteers with homebound and/or frail, isolated older adults for weekly social visits and friendship. The FVC will work under the supervision of the Volunteer Program Director to provide oversight and perform all tasks associated with program.  The ideal candidate is a dynamic, self-directed, team player with exceptional people skills and a commitment to volunteerism, civic engagement and programs promoting social connectivity and wellbeing for older adults. Must be at ease engaging older adults, and volunteers of all ages; must be comfortable travelling to a variety of Brooklyn neighborhoods to recruit volunteers and meet with homebound older adults in their own homes. This position requires regular data entry and meticulous record keeping.  Sense of humor and perspective are desired as is a willingness to pitch in where needed to support our full complement of volunteer programs.

Responsibilities

  • Conduct home visits and intake assessments of potential program participants to determine eligibility
  • Maintain and expand recruitment sources to ensure a steady influx of diverse volunteers
  • Field volunteer inquiries and oversee the volunteer screening process by conducting initial volunteer interviews, reference checks, and orientation/training
  • Oversee the initial match visit between volunteer and older adult participant
  • Support matches by mediating any issues arising between participants and volunteers for the life of the match
  • Manage all program related data & data entry to assure accurate monthly reporting and program oversight
  • Make check-in calls to provide ongoing support to matched volunteers and seniors; and to regularly update volunteers and seniors waiting to be matched
  • Support the planning and execution of annual volunteer recognition events
  • Attend external monthly Friendly Visiting Coordinators meetings and internal Case Management meetings and in-service as needed
  • Attend community outreach events as needed

Skills Required

  • Two plus years of experience recruiting, screening, training and managing volunteers
  • BA degree in Human Services, Social Services, Communications, Management, Non-profit Leadership, Public Administration, or related field required / Masters preferred
  • Strong interpersonal and communication skills; a proven ability to effectively communicate with diverse audiences of all ages with particular sensitivity to the needs of older adults
  • Proven public speaking and workshop facilitation skills
  • Ability to maintain confidentiality and to use appropriate discretion
  • Strong data management and record keeping skills; exceptional attention to detail; experience with STARS/PeerPace data management system a plus
  • Cultural sensitivity; ability to work effectively with a diverse staff, volunteers, clients, and community partners
  • Reflective, thoughtful team player who is willing to give and to receive candid feedback
  • Experience and comfort working with Excel, and Microsoft Office
  • Ability to utilize public transportation, willingness to travel within Brooklyn
  • Ability to climb stairs


Heights and Hills provides older adults and their caregivers with the services, support and information they need to age in place – in their own homes and neighborhoods in Brooklyn. Our mission is to promote successful aging in the community…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required

Benefits

Full Benefits provided

Full Benefits provided

Level of Language Proficiency

English

English

How To Apply

Email resume to humanresources@heightsandhills.org with the title “Friendly Visiting Coordinator” in the subject line.

No phone calls.

Email resume to humanresources@heightsandhills.org with the title “Friendly Visiting Coordinator” in the subject line.

No phone calls.

Location

81 Willoughby St., Brooklyn, NY 11201

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