Director of Learning and Evaluation

Job Type

Full Time



Start Date


Application Deadline



United States


The Director of Learning and Evaluation provides leadership and coordination for improving core service functions (Medical, Education, Case Management, Clinical, Training, and Youth Care Worker Services) and tracks that UM Programs (27 total) are in compliance with agency and State Licensing policies and standards, as well as with regulations outlined in contract with the Office of Refugee Resettlement.    


The Learning and Evaluation Department enables Unaccompanied Minor (UM) programs to collect, evaluate and analyze data as a learning tool to achieve best practices and results. Key functions of the Department include:

  • Provide and foster reporting for program evaluation
  • Promote data integrity
  • Support efficient and meaningful data collection tools and storage systems
  • Communicate processes to disperse and discuss findings
  • Support data driven decision making and program excellence


Essential Functions:

  • Further develop and implement vision of Learning and Evaluation systems for UM Programs with UM Program Vice President, UM Program Executive Management, and various stakeholders.
  • Develop, manage, and implement UM Immigrant Program data evaluations, tools, and systems to collect, analyze, and interpret continuous learning and quality improvement activities.
  • Conduct onsite, program monitoring at UM Immigrant Programs (and lead monitoring team), to identify best performance and quality improvement practices.
  • Work towards improving existing information infrastructure to better extract, collage and compile data from various cloud-based applications.
  • Foster dissemination and insights for management and all UM Departments from research and evaluation efforts.
  • Provide clear and concise presentations and reports to help drive data-driven decision making.
  • Carry out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions. Supervise Learning and Evaluation staff members to support program evaluation needs.
  • Develop and lead project plans to track progress on key milestones.
  • Other duties and projects as requested.

Other Functions:

  • Collaborate on information infrastructure required to support PQI system. Ensure that information is collected on a timely basis, regular reports and information on progress are distributed, and make recommendations for future improvements based on the data.
  • Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by supervisor.
  • Must be available to travel to other cities, states, SWK sites, and community sites as needed in order to support necessary program operations and as needed for required training and implementation of new initiatives (estimated 30-40% travel).
  • Able to react to change productively and handle other essential tasks as assigned.

Level of Language Proficiency



Professional Level


Minimum Education Required

Master's degree

How To Apply

Please apply using our Career Board using the link listed. If you have any questions please feel free to reach out to our Senior Recruiter, Kathy Wilkinson, at