Quality Assurance Director

Job Type

Full Time




418 S Washington St
United States


The Quality Assurance Director works across program areas to help ensure that the program is providing services that are of the highest quality and are compliant with all federal, state, local and accrediting bodies rules and regulations. The Director works very closely with the Early Childhood Management team to carry out the responsibilities noted below. Coordinates with the Associate Director and Health/Nutrition/Coordinator.

Primary Responsibilities

Program Planning

  • Develop, organize and implement requirements pertaining to compliance with Head Start regulations including the Annual Self-Assessment Process, the development of the Quality Improvement Plan, and the implementation of activities related to tri-annual Federal Review.
  • Provides input to Associate Director and Senior Director on Service Area plans based on program data.
  • Create systems and procedures to ensure timely follow up with staff on monitoring issues, areas requiring immediate attention, and any program changes impacting quality.
  • Works with Associate Director on matters related to staff training and professional development requirements for teaching staff and addressing issues of classroom and family child care quality assessment ratings.
  • Leads the process for addressing compliance related issues tied to state, federal and local quality assurance efforts (QRIS, NAEYC Accreditation, HS/EHS Federal Reviews) based on monthly management meetings that focus on compliance.
  • Leads the process for renewing and maintaining compliance associated with program licensing and accreditation; including working with Associate Director on matters related to staff training and professional development requirements and other relevant program standards.
  • Works with Health and Nutrition Coordinator to validate findings, by conducting quarterly site visits, to ensure health and safety checklist are completed and all concerns are immediately addressed; completes new health and safety checklist associated with five-year grant renewal process.
  • Conducts timely feedback sessions to program staff related to monitoring and funder requirements.
  • Participates in recruitment efforts of the program to help maintain full program enrollment
  • Makes necessary changes in Operations Manual that govern program policies/procedures based on input from Senior Director and Management Team.
  • Participates in external partnership team meetings as assigned and relevant to position responsibilities.
  • Produces an annual listing of licensing, accreditation, and federal review, and QRIS ratings that will expire in the program year and takes responsibility for making certain that all renewals are submitted in a timely manner.

Training & Professional Development

  • Provides staff professional development through planned training opportunities, following the State Regulation and Head Start Performance Standards, as necessary and noted on annual Training and Technical Assistance Plan.
  • Provides for the training necessary to conduct an annual quality self-assessment of each program performance standard area; provides training and technical assistance to staff and teams as necessary in the conducting of self-assessment or on-going monitoring process; maintains documentation to validate self-assessment training, planning and responsible team assignments.
  • Provides input to the Senior Director based on program needs as the Annual Training and Technical Assistance plan for program staff is completed.
  • Supervises the Administrative Teachers who play a critical role in ensuring that the program operates in a manner consistent with licensing, accreditation, Quality Improvement Rating standards, and Head Start Performance Standards; conducts regular meetings with administrative teachers to keep them abreast of new developments that affect program quality.
  • Provides training and support for substitute staff to ensure consistent quality of care during staff absences.


  • Participates on the Early Childhood Management Team.
  • Serves as the primary point of contact for all matters that involve building related issues across sites.
  • Provides an annual schedule for maintaining vehicles to Sr. Director for implementation by Facility Manager.
  • Completes weekly reports related to POS payment system associated with subsidy payment for before care and after care services.
  • Develops reports as assigned by Senior Director.
  • Performs other duties as assigned.

Required Qualifications

  • Must have a Bachelor’s Degree in Early Childhood Education or related field;
  • Minimum of three to five years management and supervisory experiences in Early Childhood Education or related field, with strong background in Head Start, Child Care licensing and NAEYC Accreditation.
  • Must have current Red Cross First Aid and CPR Certification and a valid driver’s license.
  • Demonstrated commitment to accountability, measuring outcomes, and a results-oriented culture and proven track record of securing and managing large grants from public agencies and private foundations.
  • Strong verbal communications and written communication skills.
  • Resourceful, creative and excellent problem-solving skills.
  • Strong interpersonal, supervision, administration and management skills.
  • Proficiency in Microsoft Office programs (especially Word and Excel).
  • Sound judgment, professionalism and a positive attitude.
  • Ability to work well as a member of a team
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail
  • Ability to work with diverse groups of people
  • Ability to interact effectively with children, families and staff from diverse cultural backgrounds.
  • Willing to comply with the American with Disabilities Act as it relates to performing employee tasks.

Preferred Qualifications

  • Master’s degree preferred.  


Benefits include generous medical, dental and vision plans. The Campagna Center pays Life Insurance premiums for Employee, Spouse and Children. We also offer a 403 (b) retirement savings plan.

Professional Level


Minimum Education Required

4-year degree

How To Apply



Please send cover letter and resume to hrservices@campagnacenter.org