125 N. Ridge Street
Director of Operations
Saint Frances Animal Center is an open-admission shelter in Georgetown, SC, with an annual animal intake of approximately 1,600 animals, and a live-release rate of 96%. SFAC operates, in addition to the shelter, a low-cost veterinary and spay/neuter clinic that sees approximately 2,000 animals annually.
SFAC is hiring a Director of Operations, who is responsible for the direction and supervision of all animal-related facility programs, procedures and resources including: animal housing, adoptions, shelter and rescue networking, spay/neuter clinics and initiatives, and any other innovative programs related to the overall humane care and well-being of animals. The DO manages and develops a staff of 20, with the goal of maintaining a friendly and productive work environment for all employees. The DO is responsible for providing a clean, professional, and pleasant environment at the Shelter for clients, focused on customer service.
We seek a candidate who, above all, has management acumen; as well as the ability to assess and maintain policies and procedures for building programs and delivering results. The successful candidate will excel in planning, developing and determining success in programs and initiatives, and training and motivating the team to achieve those goals. Qualified individuals will have excellent communication skills and can articulate the benefits and challenges of animal welfare to both the internal organization as well as to the public.
The ideal candidate will be motivated by the best interests of the organization, will demonstrate success managing change, and will have a strong customer service orientation. Evidence of a passionate commitment to the proper care of all animals is strongly needed. A background in animal sheltering is preferred, but not required.
- Ensure the highest standards of care and cleanliness are provided to the animals in the shelter’s care;
- Represent SFAC in a professional manner, in the shelter and in the community;
- Oversee animal intake, care, and outcomes;
- Manage a staff of 20, including training and conducting performance reviews;
- Oversee and modify work plans and assign priorities to ensure the best animal care is provided;
- Ensure staff provides excellent customer service;
- Sets standards for and monitors conduct of shelter employees to ensure that a humane philosophy is being followed at all times;
- Oversee building and grounds maintenance;
- Maintain inventory and continually research cost and effectiveness;
- Serve as the liaison for legal authorities in animal cruelty cases.
- The ability to manage 20+ employees and create a sense of teamwork;
- Working knowledge of animal behavior and care;
- Experience in animal sheltering or the veterinary field a plus;
- The ability to be adaptable and flexible in an ever-changing environment;
- Very detail-oriented and organized;
- The ability to stay calm under pressure;
- The ability to work competently in Word, Excel, and on social media; the ability to learn new computer programs quickly;
- Strong customer-service skills;
- Working knowledge of small-business/non-profit business practices, including licensing; laws related to animal welfare and non-profits; and financial practices;
- Physical requirements include walking/being on feet throughout the day; ability to lift animals/crates (up to 50lbs); ability to drive a cargo van/box truck.
- Demonstrated customer-service experience and success required;
- Knowledge of animal behavior and care, preferably in an animal-care related industry (shelter, veterinary clinic, etc) strongly preferred;
- 2+ years of experience in management required.
No phone calls or in-person inquiries, please. To apply, submit your resume AND a cover letter to firstname.lastname@example.org.
3 weeks of paid time off
Minimum Education Required