Director of Family Services and Neighborhood Revitalization (DirFS/NR)

Habitat for Humanity Burlington and Mercer Counties

Published 8 days ago

March 29, 2021
March 1, 2021
$55,000 - $65,000N/A

At Habitat for Humanity Burlington and Mercer Counties (“HFHBMC”), we are builders who work alongside, not for others. We are driven by accountability and defined by our belief that everyone deserves a decent place to live. HFHBMC aims to support our mission of putting faith into action through partnering with families in need and volunteers to transform lives through decent and affordable housing.

FLSA Status:       Exempt position

Hours:                  Monday – Friday, 8:30 am – 4:00 pm, some Saturdays and evenings

Position type:    Full-Time  

Position Objective:

The is an integral part of the HFHBMC organization with responsibilities for managing the processes, staff, data, and budget for both the Homeownership and Repair programs for HFHBMC. The DirFS/NR will have primary responsibility for three essential components of the Habitat project lifecycle: engagement, intake, and selection/program management for both the Homeownership and Repair programs. The DirFS/NR will be responsible for developing and implementing the engagement strategies and recruitment of potential partner families for Habitat programs. The DirFS/NR will manage program staff and provide supervision for all case management responsibilities and funding from time of first contact until the Habitat project is closed. As a member of the senior management team, the DirFS/NR works in close coordination with other department heads to create the vision and strategic direction of the organization. The DirFS/NR will also collaborate with other Habitat staff members, the Family Services Committee, and community organizations. This position reports to the CEO.

Typical Examples of Work:

  • Manage the Programs Coordinator to run onboarding, homeowner education, and orientation for Homeownership Program and Repair Program participants.
  • Manage the Mortgage Specialist and provide oversight of all processes for approval and funding.
  • Review the selection requirements, policy, and process to assure they are effective, efficient, and in accordance with legal requirements; also ensure that policy and process is compliant with Habitat for Humanity International guidelines and stipulations.
  • Manage the Intake Coordinator to run application processes for Homeownership and Repair Programs: ensure that applicants meet requirements for financial eligibility, need, willingness to partner, and ability to pay.
  • Maintain partnerships with other nonprofits to provide other outlets for additional services (education, job training, etc.) for future homeowners.
  • Capture metrics/data to track program milestones for future homeowner pipeline.
  • Understand selection requirements of each Habitat program and align application cycles, processes, and approval to meet pipeline needs of each program.
  • Act as subject matter expert on Habitat’s program offerings in responding to general inquiries.
  • In coordination with staff, understand and set strategy for Homeownership and
  • Repair programs through their lifecycle, including onboarding, communication, workshops and educational opportunities, savings programs, and sweat equity.
  • In conjunction with staff, run process to select Homeownership Program applicants, present selected families to Board of Directors for approval.
  • Provide consistent and transparent communication to current families and homeowners to support their success; serve as second-level communication to families currently enrolled to resolve issues and enforce program guidelines.
  • Supervise the maintenance of departmental paperwork, including appropriate maintenance of confidential information and data.
  • Review and update of policies and procedures.
  • Lead monthly family services committee meeting.
  • Submit monthly reports to the board.
  • Development and oversight of departmental budgets.
  • Other work as needed.

Essential Functions:

  • Serve as liaison between Habitat staff, construction managers, Resource Development, board members, committee members, families, and community organizations
  • Follow Habitat for Humanity guidelines and lending practices
  • Acquire, demonstrate, and train staff and individuals in best practice housing knowledge for all eligible populations
  • Develop expert knowledge of affordable housing and repair regulations

Required Education, Experience, Knowledge, Skills & Abilities:

  • Bachelor’s degree in social services, social work, sociology, psychology, or related field from an accredited college or university
  • Minimum 5 years of experience in affordable housing, community development, mortgage lending, or financial literacy
  • 2+ of those years in a supervisory role
  • Housing Counseling Certification or its equivalent, or able to obtain the certification
  • Knowledge of mortgage lending, mortgage origination process, and fair housing regulations required
  • Excellent communication, interpersonal and cultural competency skills, organization, attention to detail, ability to work independently and ability to multitask are essential
  • Excellent public speaking and strong project management skills required
  • Familiarity with Microsoft Office software required, including Word, Excel, and PowerPoint; experience with SalesForce and ProCore a plus
  • Ability to obtain required Habitat and NJ licensure for loan originators (QLO/MPAR) within 30 days of appointment
  • Ability to maintain confidentiality of sensitive and protected information


This position is eligible for medical, dental, vacation, sick time, and holidays


There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of the company that even exempt positions are governed by the needs of the agency, which means that employment is for no specified term and either the company or the employee, may terminate that employment at any time.

EEO: Habitat for Humanity Burlington and Mercer Counties is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information about HFHBMC visit

At Habitat for Humanity Burlington and Mercer Counties (“HFHBMC”), we are builders who work alongside, not for others. We are driven by accountability and defined by our belief that everyone deserves a decent place to live. HFHBMC aims to support…

Details at a glance

  • Full Time Schedule
  • 4-Year Degree Required
  • Professional


Medical, HSA, Dental, Vision, 401K, Vacation, Sick and Holidays

Medical, HSA, Dental, Vision, 401K, Vacation, Sick and Holidays


Route 38, Maple Shade, NJ 08052

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