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Manager of Young Adult Services

Posted by
Breaktime
|
Boston, MA
New
|
Published 11 days ago

Overview

The Manager of Young Adult Services (MYAS) oversees a team of “Pathway Coaches” (primarily MSW interns) responsible for guiding young adults experiencing homelessness through Breaktime’s year-long program model. The MYAS oversees coordination and delivery of quality client services, offers clinical/case management supervision to Pathway Coaches, and works to ensure effective use of resources in optimizing participant outcomes.  The MYAS reports to the Strategy Director.

Roles & Responsibilities

  • Manage a team of Pathway Coaches providing case management, advocacy, and support to a caseload of young adults in Breaktime’s Launchpad, Liftoff and Stable Orbit program series
  • Be present at, and occasionally help facilitate the monthly 2-week “Launchpad” job training portion of program series
  • Coordinate and oversee support/services provided to Breaktime young adults, incorporating appropriate assistance and input from Pathway Coaches
  • Determine Pathway Coach caseloads and implement modifications as needed
  • Ensure quality and continuity of services to Breaktime young adults despite turnover of MSW interns/Pathway Coaches
  • Collaborate with other Program Managers around participant success, Liftoff job placement, and the transition of participants to Stable Orbit.
  • Conduct weekly 1x1 and group supervision with team members
  • Encourage career development and support of staff, including: coordination and facilitation of group professional development (PD); individualized goal-setting/tracking with team members; and, as necessary, development and monitoring of performance improvement plans as needed.
  • Track data via Salesforce database. ensuring diligent and thorough client data collection and metrics to drive optimized service delivery 
  • Collaborate with organizational leadership to develop, enforce, and refine Coaching policies and procedures  
  • Act as a role model to staff and be able to assist in day-to-day activities as needed
  • Serve as an advocate for Pathway Coaches 
  • Identify and escalate issues appropriately
  • Maintain communication with internal and external stakeholders
  • Utilize technological platforms including Salesforce, Slack, Google Suites, and Trello
  • Participate in Program team meetings, All-Staff meetings, and Supervision 
  • Participate in the development and implementation of department/division projects
  • Other duties as assigned or requested

Job Requirements

The Manager of Young Adult Services is an organized, detail-oriented, and skilled clinical case manager who thrives in a fast-paced and ever-evolving environment, and is excited to support social workers-in-training charged with supporting the needs of Breaktime young adults within, outside, and beyond Breaktime’s programming.  

 Qualifications:

  • LCSW required (LICSW preferred)
  • At least two years of experience working directly with vulnerable or at-risk youth
  • Minimum of one year of supervisory experience, preferably in a non-profit organization
  • Strong leadership track record, including a demonstrated ability to take initiative, stay organized, and support others in meeting responsibilities
  • Skilled in facilitating workshops and/or professional development 
  • Enthusiasm for joining a fast-paced team environment
  • Comfortable with technology and excited to learn/use new applications
  • Extremely detail-oriented and organized
  • Strong written and verbal communication skills
  • Proficiency with Google Sheets and Google Forms
  • A passion for working with and empowering young people
  • [Preferred] At least one year of experience working with a startup 
  • [Preferred] Knowledge of, and experience with, data collection and analysis
  • [Preferred] Experience using Salesforce


Overview

The Manager of Young Adult Services (MYAS) oversees a team of “Pathway Coaches” (primarily MSW interns) responsible for guiding young adults experiencing homelessness through Breaktime’s year-long program model. The MYAS oversees…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract
  • Education
    Other Education Requirement
  • Professional Level
    Professional
Salary
USD $50,000 - USD $60,000
/ year

Benefits

Breaktime prides itself on our supportive, flexible, and rewarding work environment. We offer valuable benefits such as unlimited paid-time off, 401k matching, health & dental insurance, and flexible remote work. We additionally offer a variety of professional development opportunities for our staff including meetings with influential members of the nonprofit world and free trainings in a wide range of topics. These opportunities would support and empower you to reach your full potential and hit your personal/career goals. 

Breaktime prides itself on our supportive, flexible, and rewarding work environment. We offer valuable benefits such as unlimited paid-time off, 401k matching, health &…

Level of Language Proficiency

English

English

Location

On-site
170 Portland St, Boston, MA 02114, USA

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