The National Center for Victims of Crime plays a prominent role in local and national crime victim advocacy. The organization advocates for stronger rights, protections, and services for crime victims; provides education, training and evaluation; and serves as a trusted source for current information on victims’ rights.
The Director of Victim Resources is responsible for the overall project management of the DC Victim Hotline and VictimConnect Resource Center. This position works closely with the Chief Program Officer to manage the daily operations of the DC Victim Hotline and VictimConnect grants.
· Directly supervise the hotline leadership team
· Create weekly and monthly progress reports and ensure all program deliverables are met across victim services programs
· Collaborate with Chief Program Officer on budgets for DC Victim Hotline and VictimConnect Resource Center
· Responsible for assisting with grant adjustment notifications (GAN), budget compliance, and accurate and timely reporting of all grant expenses
· Monitor service of Victim Assistance Specialists for timely, accurate, and appropriate responses to crime victims and professionals, ensuring the service meets the required standards for victim service, safety, and privacy
· Manage data structure to ensure compliance with grant report requirements and metrics for DC Victim Hotline and VictimConnect
· Create data reports upon request and as needed for grant reporting measures
· Define all collected information and demographics across platforms
· Develop technology and data training and orientation procedures for the Victim Assistance Specialists who staff the phone, online chat, and text messaging
· Manage the National Hotline Consortium operations and sub-recipient monitoring
· Collaborate with Hotline leadership team on matters regarding the National Hotline Consortium
· Provide day-to-day shift and chat supervision as needed
· Answer calls, chats, texts as needed
· Time Management
· Decision Making
· Budget Creation/Management
· Organizational Skills
· Contract Negotiation
· Conflict Resolution
· HR Expertise
· Event Planning Expertise
· Relationship Management
· Ethical Practice
· Grant Management
Supervisory Responsibility: This position provides direct supervision of Hotline Supervisors and other leadership hotline positions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to regularly talk and hear. The employee must be able to remain in a stationary position 80% of the time. The employee needs to move inside and outside the office to access file cabinets, office equipment, meet with community partners at different sites, and participate in community outreach. The position requires the ability to occasionally lift office products and supplies, up to 50 pounds.
· The position requires a criminal background check and is an FLSA exempt position
· Bachelor's degree in related field or equivalent level of experience, training and education.
· Understanding of victim issues and hotline operations.
· Preferred understanding of technology platforms, including Salesforce, G-Suite
· Preferred understanding of local, state and federal grant regulations.
The National Center is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The National Center for Victims of Crime plays a prominent role in local and national crime victim advocacy. The organization advocates for stronger rights, protections, and services for crime victims; provides education, training and…