ABOUT CHILDREN’S COUNCIL
For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 120 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $100 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.
Children’s Council of SF seeks a Director of Technology with management experience and hands-on technical experience with systems, technologies, and processes including project management, requirements analysis, and information security. This role is responsible for providing IT support across Children’s Council for all IT operations. In this role, s/he/they will work closely with the Chief Technology Officer (CTO) to ensure the vision and information technology initiatives are implemented across the organization.
The Director of Technology will lead a team of 2/3, experienced information technology professionals as part of the helpdesk support team.
The Director of Technology will have the following primary responsibilities:
- In collaboration with the Chief Technology Officer, works to develop effective technical solutions and strategies based on businesses needs
- Collaborates with staff partners across the organization to identify opportunities and drive for technical growth
- Support the IT Department with assisting in resolving IT support requests and concerns
- Lead and direct our interdepartmental team towards the integration of new services and technology into the organizational network
- Develop and own execution of all Helpdesk support strategy, goals, and initiatives while also serving as an active helpdesk team member resolving support requests
- Serve as the escalation point for escalated IT support/customer service issues and manage to resolution
- Manage IT vendor relationships in a way that provides high-quality technical support for our networks and systems
- Serve as the point of contact for all escalated IT support/customer service issues and manage to resolution
- Provide technical thought leadership on infrastructure and systems to improve IT and organizational operations and support growth
- Other duties as assigned
- Bachelor’s degree in Management or Computer Science, or equivalent discipline.
- Advanced technical skills, knowledge, and troubleshooting capabilities
- Must have a customer service mindset/focus
- 5-7 years of experience working in the field of information technology with at least 2-3 of those years being in a management position with direct reports
- Strong people management experience to include mentoring, coaching, training, and the ability to manage and lead high-quality support teams in achieving strong results and excellence in customer satisfaction
- Experience managing small to large interdepartmental and organizational IT projects to include systems integrations, software implementations, major upgrades, etc.
- Strong working knowledge of networking, helpdesk systems, support, and enterprise business solutions.
- Demonstrated experience in IT Procurement, IT Asset and Contract Management, and IT Vendor/Contractor Management
- Proficiency and experience working with more than one software.
- Passion for the mission of Children’s Council.
- Strong facilitation skills; trainings, coaching, and presenting solutions to staff in non-technical jargon.
- Drive acceptance and adoption of technology agendas with empathy and active listening skills.
- Background clearance is required.
- Mental acuity to perform the essential functions of this position in an accurate and timely fashion.
- Dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.
- Ability to speak, hear, and understand speech at normal room levels.
- Physical agility to bend, stoop, walk, climb four flights of stairs if required.
This position will be working remotely until April 2021.