Mental Health Technical Advisor (US or Remote Based)

Job Type

Full Time



Application Deadline



United States


Join Heartland Alliance International to support our innovative programs serving marginalized and vulnerable communities.


Summary: Heartland Alliance International (HAI) is the youngest and fastest growing part of Heartland Alliance for Human Needs & Human Rights, a family of organizations that has been leading anti-poverty and social justice work in Chicago for more than 125 years. HAI is comprised of nearly a dozen country offices implementing programs on a broad range of human rights issues globally, as well as the Chicago-based Marjorie Kovler Center for the Treatment of Survivors of Torture, which serves individuals from more than 50 countries. HAI has significant expertise in the fields of trauma-informed mental health care and access to justice for survivors of rights abuses. It is also an industry leader in access to high-quality and stigma-free health care. Across all of its programs, HAI promotes progressive, innovative approaches to human rights protections and gender equality.


Heartland Alliance International (HAI) seeks an experienced mental health practitioner to drive thought leadership for innovative mental health programming. This position will facilitate organizational learning on the design, implementation, monitoring, and documentation of HAI’s mental health programs. Primary responsibilities include: working closely with the Design, Monitoring, Evaluation, and Learning (DMEL) team to inform project design; training HAI and staff on best practices in global mental health programming; representing HAI externally; documenting HAI’s unique approach and successes; and ensuring quality program implementation.  


Essential Duties and Responsibilities

  • Provides technical assistance and capacity building including support for the design, implementation, and monitoring and evaluation of mental health interventions implemented by HAI and national and local partners.
  • Serve as a focal point for cross-organizational learning in mental health, assisting with the development of research studies (and related IRB engagement) case studies of successes and lessons learned, and other publications to highlight HAI’s niche areas of expertise and value added.
  • Supports the Director of Program Development to design, draft, and edit proposals in the mental health field.
  • Remains informed on current state-of-the-art programs in international mental health interventions, through the review of literature and articles, and maintains links with other international bodies which specialize in this issue.
  • Develops scopes of work, project deliverables and monitoring and evaluation indicators and targets together with the Program Development team for grant and service delivery partners as required.
  • Develops guidance, tools, case studies, models, and other materials related to mental health programming to promote learning across country offices.
  • As possible, represents HAI and its projects in professional and public settings, and makes presentations at professional meetings and conferences.
  • Conducts bi-annual in-house trainings for Chicago and country staff on trauma-informed mental health programming.
  • Helps to establish minimum standards or other guidelines to ensure program quality and ethical implementation.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • 10 years of experience in global mental health programming. Experience must include;
  • At least two years of experience in a developing country setting, and/or in planning, development, and implementation of US-based mental health programming for refugees, asylum seekers, and other vulnerable immigrant populations;
  • Documentation of models, case studies, and/or the development of other written tools and resources for practitioners;
  • Training staff and implementing partners on the provision of mental health services to marginalized and/or vulnerable populations, including specific intervention methodologies and industry best practices.
  • Developing output and outcome level performance measurement indicators and targets related to mental health,
  • Experience with technical writing for funding proposals strongly preferred



  • Forward and Strategic Thinking- Has an understanding of broad and interconnected systems within which HAI works, and able to articulate intersectionality of technical expertise where others may not see . Able to provide thoughtful contributions to the strategic process. Able to monitor and make recommendations on how to respond to changing conditions.
  • Technical Expertise - Develops solutions to new or highly complex problems that cannot be solved using existing methods or approaches. Is sought out as an expert to provide advice, solutions, or innovations in his/her technical area.
  • Written Communications- Uses audience appropriate business writing style. Able to submit communication publish-ready.
  • Reliability - Shows commitment/ dedication and accountability not only in one’s work, projects, and goals, Takes responsibility for own mistakes; does not blame others.
  • Teamwork and collaboration- Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that get results. Able to leverage relationships across offices or HA partner companies to broaden teams’ knowledge and understanding of internal resources for collaboration.
  • Change Management- Initiates the change process and energizes it on an ongoing basis through facilitating groups or teams to problem-solve and think creatively to develop and implement new approaches or systems. Helps employees to develop a clear understanding of what they will need to do differently, as a result of changes in the organization. Implements or supports various change management activities (e.g., communications, education, team development, coaching). Able to identify when change is needed and focus on why changes are beneficial or necessary to successfully implement change.
  • Integrity and Authenticity- Skilled at building trust, sincerely soliciting input with clear understanding of how input will be used, able to create and maintain a culture that enables staff to learn and grow from mistakes, and challenges others who are not acting with integrity. Maintains confidentiality regardless of pressure from others, admits mistakes and takes stands based on principles and values in spite of the potential for negative consequences
  • Cultural Humility and Interpersonal Awareness- Consistently open and approachable when resolving highly sensitive and complex issues; including with parties holding opposing viewpoints. Treats staff at all levels of the organization in accord with the 4R’s. Able to appropriately challenge others who are not demonstrating cultural humility.
  • Detail-Oriented or Thoroughness- Identifies the specific information needed to clarify a situation or to make a decision. Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information. Carefully reviews and checks the accuracy of information in work reports (e.g., quarterly or project closure reports, budget proposals and revisions, etc.) provided by management teams, or other individuals and groups.


Computer Skills: 

  • Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems
  • High proficiency in Excel, SPSS, or another statistical analysis software
  • Other software routinely used by Heartland Alliance


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 10 pounds.


Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • The noise level in the work environment is usually moderate.
  • The employee is required to travel regularly to often insecure and limited-resource environments.

Note: Location is flexible. We will consider the candidates that are based in anywhere in the US, Belgium, Africa region (preferably Nigeria, Cote D’Ivoire, DRC) and Latin America and the Caribbean (preferably Colombia and DR) ; Middle East and North Africa (preferably Iraq and Lebanon) and in Europe (Brussels)

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at +1 (312) 660-1431.

Level of Language Proficiency


  • Master’s degree or higher in mental health, social work, clinical psychology or related field

Language Skills: 

  • Excellent oral and written English language communication skills
  • Demonstrated competency in public speaking
  • Fluency or advance professional skills in one or more Heartland’s four working languages preferred

Professional Level


Minimum Education Required

Master's degree

How To Apply

Note: Location is flexible. We will consider the candidates that are based in anywhere in the US, in Africa region (preferably Nigeria, Cote D’Ivoire, DRC) and Latin America and the Caribbean (preferably Colombia and DR) ; Middle East and North Africa (preferably Iraq and Lebanon)