Patient Services Representative

Job Type

Full Time




New York
United States


Charles B Wang Community Health Center is seeking Patient Services Representative (medical receptionist) to join our growing practice. We are looking for team-oriented individuals interested in a community health setting. Openings are available in our Flushing and Manhattan sites.


  • Interview and register new patients
  • Orient patients/families to the health center’s services
  • Provide patients/families with information about Patient’s Bill of Rights, Notice of Privacy Practices and other policies and procedures
  • Process patient registration, appointment scheduling, and verify insurance eligibility
  • Perform sliding fee scale assessment and determine fee charges for self-pay and underinsured patients
  • Direct phone calls/inquires to appropriate department/personnel and/or take phone messages
  • Work closely with clinical team to ensure smooth patient workflow
  • Maintain a confidential environment
  • Ensure reception and waiting area neat and tidy at all times
  • Assist in promoting the health center’s services
  • Other duties as assigned

Minimum Qualifications: 

  • High school degree or equivalent;
  • Bilingual in English/Chinese (Cantonese and Mandarin);
  • Typing or computer knowledge;
  • Reception experience preferred


Medical Insurance

Dental Insurance

Life Insurance

Long Term and Short Term Disability

403(b) Retirement Plan

Flexible Spending Transit and Parking

Healthcare and Dependent Care Flexible Spending

Flexible Paid Time Off Program

Level of Language Proficiency

Fluent in English, Mandarin/Cantonese

Professional Level

Entry level

Minimum Education Required

High School