Data & Evaluation Manager

Job Type

Full Time


Details: DOE FTE with great benefits (generous time off, benefits and work/life balance)




1757 Waller Street
San Francisco
United States


The mission of Safe & Sound is to prevent child abuse and reduce its devastating impact. The nonprofit implements a three-prong strategy to end child abuse: (1) providing care directly to children and families through high-quality Children & Family Services; (2) educating the community—children, caregivers, child-serving professionals, and the public about child abuse and its prevention—through proven Community Education programs; and (3) coordinating Strategic Partnerships that promote citywide systems improvements and enhance our capacity to protect children, including creating a Children's Advocacy Center (CAC).

The organization has an annual operating budget of approximately $5 million and is supported by approximately 60 staff, interns, and consultants and more than 80 volunteers. Safe & Sound has two sites: an historic firehouse in the Haight neighborhood of San Francisco, near Golden Gate Park and another location on Third Street in San Francisco's Bayview neighborhood. More information is available at:


This full time exempt position responsible for creating and maintaining the performance management system for Safe & Sound. This position is responsible for overseeing data entry and reporting functions and duties and works extensively with Safe & Sound's ETO data system in collaboration staff across the organization in implementing the system and developing new processes to support it.


Data Management

  • Oversee and update processes and protocols for data entry into Safe & Sound's ETO system to ensure that services are captured accurately and completely.
  • Ensure data collection processes and forms align with ETO system.
  • Develop processes and procedures to monitor and ensure data integrity.
  • Develop and conduct training in all aspects of data entry to staff.
  • Provide support and advanced troubleshooting to all users of the ETO system.

Performance Reporting

  • Prepare and monitor periodic reports and data uploads to Safe & Sound's funders.
  • Create internal reports for staff, supervisors, and directors to monitor program performance.
  • Provide program performance data to development as needed for grant applications and status reports.
  • Support supervisors in identifying key performance indicators, and provide supervisors with regular reports tailored to the needs of each program.
  • Develop and conduct trainings on reporting functions in ETO to all staff and supervisors.
  • Liaise with external reporting consultants as necessary to create and maintain advanced reports.

System Development

  • Create and maintain a System Development Plan.
  • Collaborate with Department and Program Directors as well as staff to explore potential system development projects to maximize utilization and benefit of the ETO system.
  • Identify system improvements & manage process changes as needed.
  • Build and secure new assessments in the ETO system.

System Security

  • Act as Enterprise Manager for the ETO system.
  • Add new user accounts and assigns ETO user security rights according to Safe & Sound's role based access policy.
  • Train existing and new staff, interns and partners on proper use of the ETO system.
  • Coordinate data entry workflow in conjunction with the operations team and Associate Directors.
  • Act as primary custodian of electronic client record by ensuring data and notes are entered appropriately and merging duplicate client records where they exist.
  • Propose and deploy security improvements as requested.
  • Liaison with ETO technical support to troubleshoot the system.

Strategy & Evaluation

  • Support creation and ongoing revision of the organization's Theory of Change and outcome ladders.
  • Plan and conduct analyses of program and organization performance data to identify insights that support ongoing learning and improvement.

Undertake other duties as assigned.


·       Advanced knowledge of ETO Enterprise Edition software or comparable data system.

·       Basic knowledge of HTML and web design.

·       2+ years of data management experience.

·       Demonstrated understanding of HIPPAA security rules.

·       Knowledge of performance management and evaluation techniques.

·       Advanced skills in Microsoft Excel, Access, and PowerPoint (Office 2003 & 2010).

·       Knowledge of SQL and Macros a plus.

·       Advanced Adobe Acrobat skills a plus.

·       Excellent verbal, written, and interpersonal skills.

·       Must be able to communicate well at all levels of the organization.

·       Excellent organizational skills and the ability to multitask and juggle multiple priorities. 

·       Meticulous attention to detail.

·       Requires passing a criminal background check, providing legal evidence of authorization to work in the US as well as references.


  • Full time
  • Exempt


Typical Working Conditions:

Standard office with some attendance and assistance at events or off-site meetings.

Equipment Used:

Computer, fax, printer, phone, scanner.

Essential Physical Tasks:

  • Minimal travel requirements
  • Physical Requirements: ability to perform routine office duties involving repetitive work at the keyboard. Ability to lift to 30 lbs. 


Variety of healthcare plans to choose from, a retirement plan with an employer discretionary match after one year of employment, opportunities to learn and grow and a great work/life balance.

Professional Level


Minimum Education Required

2-year degree

How To Apply

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume, a detailed cover letter to Frank Landin, Manager of Human Resources at