The mission of the BCCC’s Diabetes Wellness Project is to serve the residents of Brownsville at a particular nexus - those with diabetes, pre-diabetes, or those at high-risk and those least likely to access the resources necessary to prevent it or to prevent its most serious consequences. The DWP is a free service to the residents of Brownsville and is intended to be an agent of intervention and advocacy to assist Brownsvillians in prevention of, and maintenance of good health practices related to diabetes. In collaboration with the BCCC’s onsite partner, Collective Fare, the DWP will also be providing subsidized and SNAP discounted meals that have been created to be delicious and within 20% range of the American Diabetes Association recommendations for sugars, calories, and carbohydrates.
Under the direction of the Diabetes Wellness Program Manager (DWPM), the Community Health Worker is responsible for engaging community members and providing care coordination services to participants of the Diabetes Wellness Program (DWP). This role is responsible for outreach to community members and to connect them to health and social services as well as DWP’s food access program. The ideal candidate in this role will connect quickly with others, use persuasive communication skills to gain the interest and involvement of others and possess strong care coordination skills.
Who We Are
The Melting Pot Foundation USA Inc. is committed to working with historically marginalized communities to build the infrastructure by which they can build sustainable, self-determined, equitable futures. The BCCC provides free, world-class culinary vocational training to Brownsville residents through our culinary training program.
We work with our on-site partner, Collective Fare, to offer a safe, comfortable space where neighbors can access fresh, healthy, affordable, culturally relevant foods.
The BCCC provides advocacy, and support and coordination services for Brownsville residents living with Type-2 diabetes through our Diabetes Wellness Project, working to improve the landscape of public health in the neighborhood and offering the resources to support and expand program participants' capacity to manage their conditions.
Our onsite partner, Brooklyn Community Services, provides ready and uncomplicated access to a vast network of wraparound services to neighborhood residents and BCCC participants, as well as case management services where appropriate. The BCCC is available to community groups seeking to organize and address issues affecting the neighborhood, and to celebrate, learn, train, and enjoy each other’s company.
Essential Duties and Responsibilities
● Outreaches to, interviews with, recruits, and builds trust with program participants.
● Ensure that participants are receiving routine diabetes care with a primary care provider and support participants in accessing diabetes-related health services (e.g., endocrinology, eye exams, dental care, mental health).
● Conduct screenings for social, clinical, food security, and nutrition education needs for all participants and refer to DWP social and clinical partners to address participants’ needs.
● Mid and Post screenings must be conducted by the CHW to assess participants progress in the program and make sure needs are being addressed.
● Perform DWP data collection and entry.
● Execute phone calls, follow ups, and outreach to DWP participants for compliance and record keeping.
● Assist DWP participants in scheduling and tracking of all needed appointments.
● Provide weekly, monthly, quarterly, and annual reports to Board of Directors, funders, and other stakeholders.
● Follows all appropriate HIPPA guidelines, under the direction of the Diabetes Wellness Program Manager
● Must adhere to the Melting Pot Foundation Policies and Procedures.
● Adheres to all Human Resources and departmental policies and procedures regarding performance, recognition, coaching, training and discipline.
● Ability to exercise independent judgment and work ownership.
● Ability to adapt to new changes and overcome challenges as a group and individually.
● Must exercise open and honest communication and transparency with DWP manager and team.
● Must be able and willing to perform other tasks outside the Community Health Worker role, when needed.
● Prioritize community engagement on an individual and group level.
● Mentors and develops individuals inside the organization or the community for them to reach their full potential. Always promotes positive public/employee relations.
● Must have a pleasant, friendly, and humble demeanor when addressing other staff and community members.
● Consistently offers professional, friendly, and proactive guest service while supporting fellow team members.
● Promote a positive public image and always maintain Employee Relations standards.
● Must provide a happy environment free of harassment and hostility. Present themselves as the ambassador of all company and department expectations. Be a role model.
Skills and Qualifications
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
● NOTE: All Melting Pot Foundation USA Inc. employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as with events.
● Working during weekends, holidays and peak business periods are required, including working any shift/day designated by the department.
● Excellent interpersonal skills required; ability to exercise sound judgment; should be capable of interacting with senior management.
● Must have excellent organizational skills.
● Must be detail oriented and self-driven to resolve any issue in a timely manner; must be able to multi-task and take initiative.
● Candidates familiar with the Brownsville and/or East New York communities preferred.
● Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, etc.) applications is required.
● Willing and able to learn other software to support the success of the program.
● Working knowledge of various telecommunication technologies including Zoom.
● The ability to clearly communicate operational tasks in English is required. Must demonstrate proficient English writing skills and must be effective in engaging with our employees and program participants to listen to their feedback and resolve their concerns.
● Conversational ability in Spanish and or/Haitian Creole is strongly preferred.
● A self-starter, self-motivated individual, who works well collaboratively with a team and individually.
Education and Experience
● Prefer to have a working knowledge of diabetes self-care techniques.
● Must have working knowledge of motivational interviewing techniques.
● Must have experience in healthcare and/or healthcare advocacy.
● Experience in similar programs and community health experience preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
● BCCC complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Our company will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.
● Regularly required to sit, stand, walk, bend, lift, use hands and fingers, reach with hands and arms, talk and/or hear.
● Specific vision abilities required by this job include close, distance, color, peripheral vision, and depth perception.
● The employee must be able to lift a minimum of 35lbs. multiple times per day, and push a cart weighing up to 100lbs.
● Must practice proper body mechanics and use appropriate personal protective equipment to avoid injury.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
● This position is an exempt position and may require working more than forty (40) hours during a work week.
● Fast paced environment with varying levels of guests and employees present.
● Varying walking surfaces, working environments and equipment.
● Varying levels of light sound, temperature, and smoke.
● Close quarter environment with varying hot and cold surfaces.
The mission of the BCCC’s Diabetes Wellness Project is to serve the residents of Brownsville at a particular nexus - those with diabetes, pre-diabetes, or those at high-risk and those least likely to access the resources necessary…
Spanish or Creole a plus!
Spanish or Creole a plus!