CASE MANAGER at Cascade Women’s Program

Job Type

Full Time




United States


ABOUT THE POSITION: Provide trauma-informed case management services designed to prevent homelessness and stabilize housing for tenants who have been homeless. This includes assessment, information and referral, goal setting, and direct advocacy, cooperative case planning and coordination of services. Assist and empower residents to make necessary connections with community and providers in order to stabilize their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). 

ABOUT THE PROGRAM: Since 1999, Cascade Women’s Program has provided a safe place to live and access to vital resources for homeless women in Seattle. The program provides 32 units of permanent housing for women, along with case management and support from a skilled, compassionate staff.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit

LOCATION: Cascade Women’s Program near South Lake Union

REPORTS TO: Program Manager


SCHEDULE: Tuesday-Thursday 9am-5:30pm; Friday 8am-4:30pm; Saturday 7:15am-3:45pm; Staff meetings on the 2nd & 4th Wednesdays 10-11:30am

SALARY RANGE: $18.22 (Level 1) or $19.70 (Level 2 MSW) per hour


Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Case Management

o  Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned clients.

·        Establish goals and objectives.

·        Monitor achievements through regular meetings.

·        Identify barriers and steps necessary to overcome obstacles.

·        Provide information, referrals, and direct advocacy as needed, utilizing internal and external resources.

·        Work with supervisor to devise and implement corrective action plans for clients failing to meet goals.

o  Mediate conflicts and provide de-escalation and crisis intervention; mediate conflicts and model appropriate problem solving and refer to appropriate clinical services as needed.

o  Assist with program entrance and exit, as needed.

o  Per program policy, screen individuals by phone and in person for appropriateness for shelter program; complete intake assessment, housing agreement and orientation to program.

o  Write clear, objective, and accurate case notes of significant interactions in client files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.

o  Build and maintain positive relationships with a network of community providers and services to address and advocate for client needs.


o  Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

o  Project a favorable image of the organization in order to promote its aims and objectives, and foster and enhance public recognition and acceptance of all of its areas of endeavor.

o  Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please follow the link provided and complete an online application.