Search

Idealist logo
Jobs
Job

Administrative & Program Assistant

Posted by
American Medical Writers Association | Rockville, MD
Apply

American Medical Writers Association


New
|
Published 20 days ago

Hourly rate based upon experience

Summary

The Program & Administrative Assistant provides critical support to the association office and helps with program activities.   

Major areas of responsibility include

  • Office management and administrative tasks
  • Order fulfillment and customer service
  • Project support for AMWA’s membership, education, and certification programs

In fulfilling these responsibilities, the Assistant interacts with members, customers, and other staff.  

General administration and activities

  • Create daily payment batches and monthly reconciliation reports.
  • Generate sales reports and program participation statistics as needed; work to reconcile sales records with database reports as needed.
  • Handle building management service requests, copy machine issues, and office product supply orders.
  • Manage all office and administrative tasks including such items as mail, fax, phone, office and kitchen supplies.
  • Maintain the postage machine and stamps.com accounts.
  • Work closely with other staff and provide administrative support as needed.

Essential Skills Certificate Program

  • Fulfill product orders, coordinate shipments, and manage product inventory.
  • Update database and curriculum records with enrollment and assessment information and coordinate related communications to learners.
  • Send payment acknowledgements, process refunds, and handle special shipping requests as necessary.
  • Support customers with AMWA Online Learning purchases and access.
  • Process refunds and handle special shipping requests as necessary.
  • Communicate with, and respond to, customers in answering questions and status inquiries.
  • Generate sales and program activity reports as needed 

Member and Customer Service

  • Maintain and update records in AMWA’s membership database and other tracking systems.
  • Review membership transactions to ensure members are successful in joining and renewing, including the student, freelance, and retirement membership processes. 

Requirements/Qualifications

  • Two to three years of work experience, preferably within a nonprofit organization or association
  • BA/BS Degree preferred
  • Strong skills using Excel to manage data and information in spreadsheets
  • Excellent verbal and written communication skills with attention to details
  • Comfortable with databases, data entry, and reporting
  • Ability to prioritize and manage a workflow that involves interruptions and multiple projects at the same time
  • Strong technology skills including Office 365 Suite, PowerPoint, Survey Monkey, Google Docs
  • Strong customer service orientation
  • Professional demeanor and ability to work in a team setting
  • Experience with association management and event registration systems preferred


Job Status: The Program Assistant is a temporary position and is classified non-exempt (paid hourly).  

Summary

The Program & Administrative Assistant provides critical support to the association office and helps with program activities.   

Major areas of responsibility include

  • Office management and administrative tasks
  • Order…

Details at a glance

  • On-site Location
  • Part Time Schedule
  • High School Diploma Required

How to Apply

To apply, please send a cover letter and resume to srager@amwa.org.

To apply, please send a cover letter and resume to srager@amwa.org.

Location

30 West Gude Drive, Suite 525, Rockville, MD 20850

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.
Apply