International Services Program Manager

Job Type

Full Time



Start Date


Application Deadline



2356 University Ave W, Suite 430
Saint Paul
United States


The Center for Victims of Torture is hiring a Program Manager to oversee international programs that provide high quality and unique rehabilitation services to survivors of torture and war trauma that operate in the context of large scale humanitarian crises and displacement due to conflict. The manager provides leadership over the program, ensuring achievement of all objectives, and holding responsibility for staff management (including technical experts and field-based program leadership), program development, operations, and risk management. The position reports to the Director of International Services.


Location:        Headquarters – St. Paul, MN

Start date:      Immediately



The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have US offices in Atlanta and DC, as well as offices in East Africa and the Middle East.



  • Program Management: Develop, implement and manage programs to optimize resources and ensure achievement of goals. Develop and manage program timelines and budgets. Develop strategic vision for country and regional programs to ensure sustainability, contextual relevance and local ownership. Facilitate collaboration and communication between field staff and HQ, and collaborate with HQ departments, including Research, Finance, Human Resources, Development and Technology, to achieve the goals of the program. Develop and maintain relationships with program partners. Travel to program sites for supervision and monitoring and evaluation.


  • Team Leadership & Management: Build and maintain a strong and cohesive team of HQ and field-based staff members. Ensure achievement of goals; coordinate workflow, resources and priorities; and facilitate communication across the team. Hire, coach, mentor and develop staff members through ongoing feedback as well as formal performance management systems.


  • Operational Management: Develop, update and ensure compliance with operational systems, including procedures, policies and standards, in the areas of human resources, financial management, procurement, and security management. Ensure country programs have contextually relevant staff policies, including performance management and professional development.


  • Program Development: Develop opportunities to expand CVT’s international work. Develop and manage relationships with potential and existing funders and other NGOs, government officials and other relevant partners to support existing and potential programs. Research funding opportunities, develop and submit program proposals, prepare reports required by funders, and coordinate site visits. Coordinate and participate in assessment trips.


  • Risk Management: Ensure development of country-level security management plans, including training plans and communication protocols, to achieve compliance with organization security management and framework, as well as donor best practice guidelines. Monitor, assess and mitigate risks associated with program operations. Participate in organizational risk management processes.


  • Other Duties: Participate as an active collaborator with other International Services staff members and headquarters departments. Participate in other department and organization-wide activities, meetings and trainings. Complete administrative responsibilities. Perform other duties as assigned.



Required education, experience, certificates, licenses or registrations

  • MA degree in international development, organizational development, public administration or related field.
  • 5 years of management and program development within an international nonprofit/NGO
  • 3 years of supervisory experience

Preferred education, experience, certificates, licenses or registrations

  • 7 years of progressively responsible management and program development experience in an international nonprofit/NGO
  • Experience managing field-based programs and field-based staff
  • 5 years of supervisory experience, including management of technical professionals and experience with remote supervision.

Competencies (Knowledge, Skills and Abilities)

  • Significant experience in program management, including planning, implementation and evaluation.
  • Demonstrated success in financial management, including budget development and financial oversight.
  • Demonstrated success in grants management, including proposal development, reporting, compliance and working with US government, multi-lateral and private funders.
  • Working knowledge of nonprofit financial management and human resources management principles and practices.
  • Sound judgment and commitment to ethical implementation of humanitarian programming.
  • Excellent written, verbal and interpersonal communications skills. Ability to communicate directly. Ability to initiate and conduct difficult conversations in a professional manner.
  • Excellent cultural competence.
  • Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
  • Understanding of global political issues and forces.
  • Knowledge of standard security practices and protocols used in international development.
  • Working knowledge of Microsoft Office suite (Outlook, Word and Excel)
  • Interest in or commitment to human rights
  • Ability and willingness to travel to remote, politically unstable, and high risk environments lacking in amenities.
  • Ability to travel up to 30% time.


To Apply: Submit resume, cover letter and salary expectations by November 26, 2018 to


Affirmative Action/EEO/Minorities/Females/Vet/Disabled/E-Verify Employer

Professional Level


Minimum Education Required

Master's degree

How To Apply

Submit resume, cover letter and salary expectations by November 26, 2018 to