Job

Patient Liaison, Mobile Services

Posted by
ASPCA | New York, NY
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ASPCA


New
|
Published 18 days ago

Application Deadline

July 31, 2019


Summary:

Do you enjoy working in a collaborative team environment? Are you a professional that has experience in advocacy or non-profit service work?  Do you enjoy working in an independent environment, connecting with the community face to face through mobile clinic services? If so, you should consider being part of Patient Liaison, Mobile Services team that will provide high quality service for members of our community.

The ASPCA Patient Liaison engages in community-based efforts to keep people and their pets together and improve the welfare of pets and the people who care for them. The Patient Liaison will accomplish this by building trusting relationships with community residents in underserved neighborhoods, building a connection between them and services offered by the ASPCA. The Patient Liaison will assist pet owners in accessing available medical resources for their pets, interpret information and help guide families toward the best care options based on the recommendations from veterinarians as well as their individual circumstances and values. 

This is a full-time position, approximately 8 hours a day, 5 days a week. One weekend day will be required each week and on occasion both weekend days may be required.  The position requires flexibility in schedule and willingness to occasionally start early and/or work beyond the scheduled end of the work day.

Responsibilities:

Community-Based Field Work (60%):

  • Work on-site at designated ASPCA Mobile Primary Pet Care Clinics (PPC)/ Mobile Spay/Neuter Clinics (MSNC) or Community Veterinary Centers as assigned
  • Greet clients, assist clients with intake process, flag relevant medical history to help facilitate continuity of care.
  • Provide referrals to external agencies and the Community Engagement team if needed. 
  • Use a non-judgmental, client-centered approach with all clients 
  • Collaboratively support clients and their pets throughout their appointment, including working with medical staff to analyze client needs and assist owners in evaluating information provided to them by the medical team, ensuring medical solutions are in line with client abilities, as well as supporting client decisions
  • Greet clients at PPC Clinics and assist clients in filling out intake and service documents; flag relevant medical history to help facilitate continuity of care. Oversee Client/Patient flow through PPC clinic; managing the flow of the day with medical staff 
  • Assist with Conflict Resolution and Grievance Management/working through client’s concerns/complaints and sharing with relevant parties
  • Provide and/or coordinate translation as needed and support client’s ability to fully understand all medical procedures, needs and decisions. 
  • Perform other duties as assigned

Administrative (40%):

  • Schedule PPC and spay/neuter appointments and follow up with clients via reminder calls and text messages to ensure appointment compliance
  • Confirm that clients have transportation to attend appointment with their pet and arrange for transport when necessary
  • Work closely with Client Services in the MWO document case notes and to schedule additional services 
  • Assist with planning PPC and appointment MSNC clinics, choosing days and locations of clinics based on evaluation of community needs. 
  • Attend all required staff meetings and training sessions

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals



Qualifications:

Ability to build close working relationships with others, both internal and external, and at all levels; ability to influence and motivate people to desired outcomes, Excellent planner, with the ability to plan strategically to meet goals, Exhibit exceptional analytical and strategic problem solving abilities and judgment, Experience with and/or interest in working with diverse urban populations; enthusiasm for being on your feet most of the day out in the community, Flexible work style amidst shifting priorities; calm under pressure, High-degree of emotional intelligence and desire to carry out the ASPCA’s mission, Highly organized and strong attention to detail, Track record of timely and accurate data entry, Valid New York state driver’s license with strong driving record preferred

  

Work Experience:

Experience in Community Services, Customer Service, Community Organizing, Advocacy or Related Field



Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).


Summary:

Do you enjoy working in a collaborative team environment? Are you a professional that has experience in advocacy or non-profit service work?  Do you enjoy working in an independent environment, connecting with the community face to…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 2-Year Degree Required
  • Professional

Benefits

We reward our people with competitive salaries and great benefits, including medical, dental, vision, 401k, paid time-off, and parental leave.

We reward our people with competitive salaries and great benefits, including medical, dental, vision, 401k, paid time-off, and parental leave.

Level of Language Proficiency

Additional Information:

Fluent Bi-Lingual Required. English as a primary language and a minimum of fluency in one secondary language including but not limited to the following:

  • Spanish 
  • Portuguese
  • Creole
  • Russian 
  • Mandarin / Cantonese


Additional Information:

Fluent Bi-Lingual Required. English as a primary language and a minimum of fluency in one secondary language including but not limited to the following…

How To Apply

Interested candidates must submit an application along with cover letter and resume at:

https://aspca.wd1.myworkdayjobs.com/en-US/ASPCAWebsite/job/NYC-Mobile-Locations/Patient-Liaison--Mobile-Services_2019-185



Apply Now!

Interested candidates must submit an application along with cover letter and resume at:

https://aspca.wd1.myworkdayjobs.com/en-US/ASPCAWebsite/job/NYC-Mobile-Locations…

Location

New York, NY
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