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Technology Trainer - New York State (North Country - Plattsburgh/Malone)

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Older Adults Technology Services


New
|
Published 19 days ago

per hour $25.00 - $30.00

Technology Trainer Job Description

This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as “brand ambassadors” and are responsible for communicating the OATS culture of excellence, curiosity, and attitude.

Trainers teach OATS’ curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.

OATS is also helping to support North Country -based seniors who recently received tablets with a support hotline, training materials, and online classes. Trainers may also work to provide tech support on this hotline, assisting callers with setting up their tablet, accessing resources, and other basic situations.

This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

Responsibilities:

- Teaching technology courses using the OATS curriculum and approach

- Creating a comfortable and supportive learning environment

- Offering personalized support to callers on the Senior Planet hotline

- Making outbound calls to Senior Planet members

- Maintaining professionalism at all times

- Representing and promoting Senior Planet culture and opportunities to course participants

- Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.

- Coordinating with site staff, including site visits, graduations, etc.

- Submitting paperwork in a timely manner

- Collecting surveys and evaluations

- Entering data into Salesforce database

- Participating in trainer meetings and other training events

- Recruiting participants, as needed

- Participating in special projects, as needed (ex. outreach, curriculum, etc.)

- Supervising volunteers who assist classes, as needed

Qualifications:

- Excellent speaking and communication skills

- Ability to communicate technical information clearly

- Experience teaching teenagers, adults, and/or seniors, preferable 

- Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices

- Ability to work independently and as part of a training team

- Superior time-management skills

- Flexibility, patience, and a sense of humor

We are a small staff that is dedicated, supportive, and friendly. The main office is in Brooklyn; we operate the Senior Planet Exploration Center in Plattsburgh in addition to our Tech Spot in Malone, NY. We are looking for someone who is excited about our mission to use technology to change the way we age. Currently trainers are expected to work from home and deliver programs and tech support virtually. Salary is $25-30/ hr.

To learn more about the full range of Senior Planet programming and the OATS mission, please visit seniorplanet.org and oats.org.

HOW TO APPLY

Qualified candidates should send a resume and cover letter in PDF format to the email contact provided. No phone calls please.


Technology Trainer Job Description

This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve…

Details at a glance

  • Remote Possible
  • Part Time Schedule

Benefits

We are a small office environment. A team of really nice people. Doing good and empowering social change to enable older adults to harness the power of technology to overcome isolation.

We are a small office environment. A team of really nice people. Doing good and empowering social change to enable older adults to harness the power of technology to overcome…

Level of Language Proficiency

Fluent in the English Language and able to communicate Technical terms. Also ability to speak other languages is desired.

Fluent in the English Language and able to communicate Technical terms. Also ability to speak other languages is desired.

Location

Plattsburgh, NY

How to Apply

Qualified candidates should send a resume and cover letter in PDF format to the email contact jobs@oats.org.

No phone calls please.

Qualified candidates should send a resume and cover letter in PDF format to the email contact jobs@oats.org.

No phone calls please.

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