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Weekend Shift Supervisor Part-Time

Posted by
Samaritans, Inc.
|
Boston, MA
New
|
Published 20 days ago

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss. For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. 

This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day. 

Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, hope to reopen in Spring 2022 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires. 

POSITION REPORTS TO  

Crisis Services Management Staff 

MANAGEMENT RESPONSIBILITY FOR

Helpline volunteers  

ABOUT THE POSITION

Under the general direction of the Director of Crisis Services, the Weekend Shift Supervisor is the direct supervisor of the helpline volunteers. Shift Supervisors are responsible for monitoring the ongoing quality and consistency of the helpline services provided by volunteers, ensuring policies and procedures are followed accurately, providing feedback to Crisis Services Staff. 

 KEY RESPONSIBILITIES 

• Monitors crisis calls; to ensure highest service level and quality

• In response to a full risk assessment where the caller/texter is determined to be at imminent risk and refuses offers of help, makes the appropriate decision to involve outside organizations, including emergency services for helpline conversations where the caller or a third party is in imminent danger or for people in vulnerable populations experiencing abuse or neglect

• Conducts follows up calls with emergency services regarding outcome of attempted emergency intervention

• Responsible for ensuring continued helpline coverage by thorough monitoring of volunteer communication and soliciting additional volunteer coverage as needed

• Communicates with volunteers on shift, ensuring scheduled volunteer shift compliance, monitoring helpline dashboard including volunteer breaks, performance, engagement, and quality, especially during shift change 

 • Provides consultation and support to volunteers when needed and ensures compliance with policies and initiates debriefing sessions with volunteers after they have taken a call 

• Adheres to performance measures in attending to call volume 

• Provides Quality Assurance Assessments as assigned by the Training Manager

• Ensures completion of scheduled helpline call backs and completion of call reports

• Provide basic troubleshooting and technical assistance to volunteers using helpline tools • Identifies volunteer training needs and informs Manager of Helpline Training

• When in the office, provide on-site support to volunteers in the event of an emergency, as relayed in the emergency management plan

• Attends weekly crisis services team meeting, weekly supervision and agency staff meeting monthly  

KEY QUALIFICATIONS & CHARACTERISTICS 

• Bachelor’s Degree preferred or minimum of two years of professional experience in a social services agency 

• Previous work as a volunteer or working with volunteers preferred  

• Knowledge of the field of suicide and suicide prevention

• Experience working on a crisis helpline preferred

• The ability to provide unconditional and non-judgmental support to anyone who feels alone, depressed, or in crisis

• Ability to work with sensitive and confidential information

• Creative, resilient, and strategic in approach

• Must be able to learn to use new technologies

• Must be able to evaluate problems accurately and display good, sound judgment 

• Must be results-oriented, mission-driven, and accountable 

• Must be able to pivot and act to support the organizations’ needs 

• Must possess strong communication skills  

• Ability to resolve conflicts appropriately 

• Ability to work independently and collaboratively to maximize teamwork across the organization  

SPECIAL REQUIREMENTS 

• Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire Flexibility in meeting demands and remaining positive during interactions is essential 

• Attends conferences and other related meetings outside of the organization as requested by supervisor; schedule permitting 

• Other responsibilities as assigned by supervisor 

 

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Start Date
    December 31, 2021
  • Application Deadline
    December 30, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level
Compensation
USD $18 - USD $19
/ hour

Benefits

• Starting at $19.50/hour

• Direct deposit payroll

• Sick time benefit at a part time rate 

• Starting at $19.50/hour

• Direct deposit payroll

• Sick time benefit at a part time rate 

Location

Temporarily Remote
Work must be performed in or near Boston, MA
Associated Location
41 West St, Boston, MA 02111, USA

How to Apply

Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, hope to reopen in Spring 2022 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires. 

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to jobs@samaritanshope.org with “Weekend Shift Supervisor, Crisis Services” in the subject line. 

 *Applications that are missing a resume or cover letter may not be considered.  

To learn more about Samaritans, please visit: www.samaritanshope.org  

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.  

 

Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office…

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