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Veterinary Team Manager

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Animal Care Centers of NYC | Staten Island, NY
Logo of Animal Care Centers of NYC

Animal Care Centers of NYC

Published 14 days ago


The Veterinary Team Manager is responsible for in-shelter oversight of the Veterinary Services department. They set the tone for the overall operational flow of the day, ensuring that all tasks are completed by all parties and requests from other departments are received and delegated to the medical teams.  In addition, performance of technician duties as needed are required.

The Veterinary Team Manager needs to have strong interpersonal relationship skills to manage their teams which includes the Licensed Veterinary Technicians, Veterinary Assistants, Patient Care Specialists and Animal Care Technicians (where applicable). Administrative duties include providing input on performance evaluations, scheduling, overseeing controlled substance record keeping and collaborating with the Veterinary Team Assistant Manager on inventory management, where applicable. A primary responsibility will be to ensure that the technical support staff are adequately and appropriately trained to meet Animal Care Centers standards of care. Thus, the Veterinary Team Manager must possess highly advanced technical skills, including a thorough understanding of patient care, anesthetic monitoring and emergency treatment and the knowledge to troubleshoot the various diagnostic tools we have available. The ability to manage the team under stressful circumstances is paramount. The Veterinary Team Manager is the lead liaison between other departments in the shelter


Collaboration, coaching and people management (25%)

  • Ensures the smooth operation of the Veterinary Services Department, but serves – in this instance - to set the standard for team work. Collaborates with all other departments to ensure all needs are met.  
  • Organizational management of Veterinary Team Assistant Manager, Licensed Veterinary Technicians (LVT’s), veterinary assistants, and animal handlers (ACT’s), which includes scheduling and payroll, hiring, and disciplinary actions. Ensures the team meets their performance metrics
  • Provide regular coaching, training and follow-up for the aforementioned employee population. Sets medical care standards and trains to that standard. 
  • Leads with integrity, authority, fairness and open-mindedness
  • Will work cooperatively with ACC volunteers and partners.

Support communication efforts within and across teams (15%)

  • Facilitates interdepartmental communication and represents the medical team at meetings
  • Participates in daily shelter rounds with representatives from the Operations Department, should a veterinarian be unavailable for that duty
  • Provide support for client-related issues when needed

Operations Management (40%)

  • Oversees the patient care of all animals in the medical treatment area
  • Delegation of tasks and duties and is accountable for their completion. 
  • Oversee the maintenance, servicing, and repair of Medical equipment and is ultimately responsible for the completion of those activities.
  •  Anticipates need and/or facilitate transfer of animals to other ACC care centers/outside agencies for medical and surgical care.

Inventory management and compliance (15%)

  • Inventory controlled dangerous substances
  • Maintain (or provide assistance to the Veterinary Team Assistant Manager, where applicable) accurate drug logs and medical records, as required by law
  • Ensures compliance with relevant regulatory laws (e.g. medical waste) and interact in a professional manner with the NYC Department of Health in all relevant issues (e.g. preparation of rabies specimens, observance of DOH-holds)

Other (5%)

  • Expected to perform the humane euthanasia of animals at ACC.
  • Other duties as assigned by Veterinary Services department leadership.


Places the well being of animals first; has demonstrated leadership ability and possesses excellent communication and organizational skills; treats people with respect and is proficient at conflict resolution; has basic familiarity with computers, MS Office and database experience; is able to set the tone for professionalism and performance expectations within Medical department; conveys ideas, concepts, policies, and procedures to staff, as well as ensuring their understanding and compliance; communicates efficiently, effectively and appropriately; sets high benchmarks for productivity; unquestionable ability to effectively problem solve.


Education and Work Experience

At least three of the following:

  • Associates Degree or Bachelor’s Degree in Veterinary Technology
  • A current NYS License in Veterinary Technology required.
  • Minimum 3 years of relevant experience – Practice Management or Head Technician
  • Experience in training other in advanced technical procedures, such as jugular catheter placement, advanced patient monitoring, and managing a trauma team. Emergency or Critical Care experience is a bonus. 
  • Certified Veterinary Practice Manager a plus

Work Environment

Ability to work in an animal care facility where euthanasia is performed. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

This position will require a flexible schedule including weekends.

This position will require occasional travel to ACC headquarters or the other ACC Care Centers.

Reports To: Senior Manager, Veterinary Operations

Overtime: This position is exempt from overtime.


The Veterinary Team Manager is responsible for in-shelter oversight of the Veterinary Services department. They set the tone for the overall operational flow of the day, ensuring that all tasks are completed by all parties and…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 2-Year Degree Required
  • Managerial


Staten Island, NY

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