150 Court Street
JOB TITLE: Community Health and Well-Being Manager
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Chief Operating Officer
The Arab-American Family Support Center is looking for a dynamic Community Health and Well-Being Manager to join our team. The Community Health and Well-Being Manager will be tasked with strategically building and supporting a community-led program, Community Partners in Care, in Brooklyn. More information about Community Partners in Care (CPIC) is outlined in the section below.
The successful Community Health and Well-Being Manager will be an experienced and strategic program/project manager with deep knowledge of how to design, manage and scale community-based programs. She or he will have a record as a trusted and respectful partner, a diplomatic and collaborative leader, and a compelling representative to community members and partners. This role will bring a trauma-informed, culturally-responsive, and linguistically-appropriate lens to build key relationships and support networks for AMEMSA (Arab, Middle-Eastern, Muslim and South Asian) community members. A commitment to immigrant, refugee and low-income communities is essential for success in this role.
ABOUT BROOKLYN COMMUNITY PARTNERS IN CARE:
The Arab-American Family Support Center (AAFSC) launched a Mental Health Initiative this June in partnership with Maimonides Medical Center’s Community Care of Brooklyn (CCB), the NYC Department of Health and Mental Hygiene’s (DOHMH) Mental Health Innovation Lab, and community stakeholders. This launch is a pivotal moment for marginalized and under-resourced immigrant and refugee communities in New York City, who suffer disproportionately higher rates of mental illness with significantly reduced opportunity for accessing care. The AAFSC, CCB, DOHMH and an array of health providers, and trusted community stakeholders are collectively working to promote community wellness, early detection, access to support and care, and connections to effective interventions within the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) communities in Downtown Brooklyn and Bay Ridge. Community engagement and participation are key elements of the initiative.
The program, referred to as ‘Community Partners in Care’ or CPIC, originally implemented in Los Angeles by UCLA/RAND, significantly reduced the risk of depression by addressing social needs and providing supports when early risks were identified. CPIC emphasizes community involvement and can be flexibly adapted to local cultural contexts. This is particularly relevant to the current project as the AMEMSA community often subscribes to a traditional set of beliefs regarding mental health and community members tend to feel more comfortable turning to faith-based leaders and staff at trusted community-based organizations than the medical system in times of stress. The current initiative will recruit these trusted community leaders and provide them with education and skill-based training to increase awareness, reduce stigma and offer tangible supports to community members at-risk for depression and other mental health disorders. This will not only expand the mental health safety net in the community, it will also increase the likelihood of people seeking and accessing the support they need in settings where they feel comfortable. At the same time, Maimonides CCB will provide clinical leadership by training community health providers in evidence-based interventions and culturally-responsive practices and will develop a referral network that meets the unique cultural and linguistic needs of the AMEMSA community.
DUTIES AND RESPONSIBILITIES:
Partnership Building and Project Management
- Build relationships, coordinate and work in collaboration with community members, community-based organizations, faith-based organizations, government institutions, law enforcement and elected officials to achieve project goals outlined above.
- Organize and facilitate regular member meetings, work groups, and other community-building and educational forums.
- Codify best practices and lessons learned throughout each stage of the project.
- Raise awareness around AMEMSA public health concerns and disparities as they relate to community health and well-being.
- Conduct research, and design, write, and edit strategy documents, concept notes, briefs, presentations, and other deliverables for a variety of audiences.
- Develop and maintain work plans, milestones and other tools to ensure quality outcomes, including reporting.
- Strategize, coordinate and implement targeted outreach to community residents in collaboration with AAFSC’s Development and Communications team (i.e. develop outreach materials, plan informational sessions on key issues, place targeted ads in ethnic media, etc.).
Capacity Building and Organizational Learning
- Build and maintain active repository of project documents that is made accessible and available for partners to use.
- Deepen organizational capacity to work collaboratively with community partners so as to invest resources and convene, organize and support critical work that is underway.
- Develop and deliver customized workshops, technical assistance and presentations in support of building the coalition across the community.
- In collaboration with project team and senior management, develop the outcomes and indicators that allow for accurate, reliable information collection and reporting.
- Work with project team and AAFSC senior management to collect and analyze outcome data.
- Prepare reports for internal use and external distribution summarizing analyzed results, as well as any other findings throughout the project.
- Assist in the administration of surveys, focus groups and other program assessments to establish an ecosystem map of clients’ needs and gaps in needs.
- Maintain and manage database of clinicians and necessary mental health service providers in master database by geographic area, language, area of specialty, etc. for easy navigation for internal and external use.
- Ensure all paperwork and documentation is completed in a timely manner.
Other duties and responsibilities
- Exhibit personal commitment to the success of the Community Partners in Care initiative through quality work, team participation, and timely communication with all partners.
- Attend regular meetings and special events as needed, as an ambassador of AAFSC.
- Perform other duties as assigned by Chief Operating Officer.
- Minimum of BS/BA in social services, mental health, public health or equivalent; Master’s degree preferred.
- At least 2+ years of experience working with immigrants and refugees from AMEMSA populations.
- Fluency in Arabic and English highly preferred.
- Ability to work normal business hours with occasional hours outside the normal work schedule e.g. community events or special events occurring on evenings or weekends.
- Passion for making a difference in the community.
- Diplomatic leader who acts as a bridge builder, working collaboratively and in unison with all partners.
- Attention to detail, responsibility and dependability in data management and reporting to external and internal database platforms.
- Committed to continuous quality improvement and learning.
- Strong presentation and public speaking skills, as well as advanced written
- Excellent time management and organizational skills.
- Working knowledge of communities in Brooklyn.
- Ability to communicate persuasively across diverse identities and populations.
- U.S. Work Authorization required.
Our full-time employees receive the following:
- 12 sick days
- 5 floating holidays
- 15 vacation days per year (up to 3 years); 20 vacation days per year after 3 years of employment
- After 3 months, eligible for health, dental, and vision insurance (employee is fully covered at 100%; additional family is covered by employee under or outside of plan)
- 403b Plan
- Commuter Benefits Program
- Voluntary Aflac coverage
Level of Language Proficiency
Preference for bilingual Arabic-English speaker.
Minimum Education Required
How To Apply
Please submit 3 references (other than relatives), a resume and a thoughtful cover letter outlining how your skills and experiences meet the responsibilities and qualifications of the position via email to email@example.com. No phone queries please. All cover letters and resumes must be submitted via email. Only candidates selected for an interview will be contacted