Director, Case Management Unit

Work must be performed in or near New York, NY
Published 16 days ago

Details at a Glance

Job Type
Full Time
Other Education Requirement
USD $90,000 / year


Position Title: Director, Case Management Unit

Reports to: Managing Director, Social Services

Catchment Area: East 59th Street to East 142nd Street, Fifth Ave to East River + Roosevelt Island

Status: Full-Time

Compensation: $90,000 annual salary

About CBN: Carter Burden Network promotes the well-being of older adults 60 and older through a continuum of services, advocacy, arts and culture, health and wellness and volunteer programs, all oriented to individual, family and community needs. We are dedicated to supporting the efforts of older people to live safely and with dignity.

For further information about CBN, please visit

Carter Burden Network is partially funded by NYC Aging (formally NYC Department for the Aging)

Position Summary: The Director of Case Management will lead and inspire a team consisting of an Assistant Director, Intake Coordinator, Case Managers, Case Aides and Subcontractors. A significant component of the team’s work is accepting referrals for homebound older adults, conducting in-depth assessments for new clients, developing tailored and comprehensive care plans, and authorizing services such as home-delivered meals and homecare services. The team makes referrals for additional services as needed, assists with the collection of documents and completes necessary paperwork for benefits.

The Director should have an affinity for working with older adults, have strong interpersonal skills and work well with clients and colleagues. S/he should be a good communicator with strong written skills and attention to detail. The ideal candidate engenders trust, is committed to team building, embraces a style of communication that is clear, direct and kind, and is comfortable multi-tasking. The role calls for a self-aware, and effective leader with proven management and leadership skills.

Primary Responsibilities:

  • Facilitate monthly meetings for CBN case management staff and subcontractors
  • Facilitate weekly meetings and case conferences for internal case management team
  • Facilitate bi-monthly (and as needed) meetings with subcontractor task supervisors
  • Facilitate bi-monthly (and as needed) meetings to CBN Director of Volunteer Services
  • Provide weekly (and as needed) individual supervision for the Assistant Director, Intake Coordinator and Case Managers
  • Provide approximately 200 case management hours per year
  • Provide oversight and support to Case Aides
  • Have the capacity to support and fill in for, as necessary, the Intake Coordinator and Case Managers who manage a substantial case load
  • Travel as necessary in order to meet with clients in their homes on the Upper East Side, East Harlem and Roosevelt Island
  • Provide expertise in, and guide staff towards appropriate resources for older adults based on thorough knowledge of relevant community resources
  • When a client is missing, support staff to take all reasonable steps to ensure that the client is safe
  • Support staff to refer to and ensure that APS (Adult Protective Services) follows up on cases where a client’s competency is questionable
  • In the event of emergencies, support staff to ensure that all their more vulnerable “red-coded” clients have someone who will check in on them
  • Support staff to secure foundation stipendiary funding allowing clients to remain in their own homes
  • Meet deadlines established by NYC Aging standards, including oversight of staff documentation and completion of assessments
  • Maintain detailed computerized statistical and narrative records including that of subcontractors
  • Liaise with Development/Grants Management Director and Finance/CFO for budget oversight, and grant deliverables/reports
  • Establish and maintain policies and protocols consistent with NYC Aging standards
  • Initiate and maintain contact with representatives of the community including strategic partner organizations and government agencies on behalf of clients
  • Participate in agency-wide staff meetings, agency events, in-services trainings and conferences
  • Attend the required number of trainings as outlined by NYC Aging standards
  • Stay up to date on relevant issues that relate to the field of aging
  • Accept other assignments, as appropriate, to meet the needs of the program and individual clients

Required Qualifications:

  • LMSW or LCSW with a minimum of 7 years of professional social work experience in aging services or related field and in supervising a team and/or informing clinical best practices
  • Advanced interpersonal and case management skills
  • Affinity for, and depth of experience in, working with an older adult population
  • Completed Seminar in Field Instruction (SIFI) training for supervising MSW students
  • Proven ability to lead a staff team (interns included), build individual capacities and promote excellence
  • Passion and sensitivity for CBN’s mission
  • Strong written and verbal communication skills
  • Ability to work pro-actively, both independently and collaboratively
  • Strong proficiency with database/information management systems and Microsoft Office Suite

CBN offers a generous benefits package for Full Time employees, which includes:

  • Health and dental coverage with 100% employer-paid options
  • Generous PTO including 15 vacation days, 4 personal days, and 10 sick days accrued annually, in addition to holidays
  • Retirement plan with 3% employer contribution plus up to 2% match after one year of service

To apply: Please submit a cover letter and resume to

It is the policy of CBN to provide equal employment opportunity to qualified individuals for employment or advancement without discrimination because of race, color, religion, creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizen, age, veteran status, pregnancy, handicap disability, genetic, genetic characteristics, or other protected status.

Position Title: Director, Case Management Unit

Reports to: Managing Director, Social Services

Catchment Area: East 59th Street to East 142nd Street, Fifth Ave to East River + Roosevelt Island

Status: Full-Time

Compensation: $90,000 annual…


415 East 73rd Street, New York, NY 10021, United States

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