Teen Programs Manager

Job Type

Full Time




Los Angeles
United States


Who We Are:

Step Up believes that all girls (regardless of race, class, gender identity/journey, gender presentation/expression, ability, ethnicity, citizenship status, languages spoken, religion, etc.) deserves the opportunity to fulfill her potential. We are a national social emotional learning organization focused on mentorship and sharing social capital. We leverage the time, talent, and resources of professional women mentors who engage with Step Up teens in after school workshops, conferences, field trips, and special events that are designed to support teens in developing skills that empowering them to become confident, college-bound, career-focused, and ready to join the next generation of women leaders.

Step Up currently serves 1,900 girls nationwide with the goal of having served 8,000 girls nationally in six cities by 2020.

Our Approach:

Step Up envisions a world where everyone has a seat at the table. We take a positive youth approach to working with teen girls that is rooted in cultivating inclusion and belonging and providing opportunities for teens to engage in creative, interactive Step Up after school and out of school workshops that allow them to DO, SEE, HEAR, and FEEL and develop social emotional learning skills amongst peers and adults. Our programs aim to fill a gap and diversify leadership by providing safe and brave spaces where women mentors creatively inspire teen girls to graduate from high school as confident, emotionally intelligent girls committed to achieving their goals and thriving through post-secondary education and career exploration. Our mentors’ and staff contributions toward this effort focuses on the empowerment of historically marginalized teen girls, ultimately leading to a more just and prosperous society.

Organization’s Values

Take Pride in Involvement. Be Inspired by and for Each Other. Take the Long View. Celebrate Success. Innovate. Take Action. Trust Teamwork. Amplify our Message.

Who We Are Looking For:

Step Up is seeking a strategic, solution-oriented, energetic, and creative manager + coach who serves as a leader with a passion for developing the next generation of professional women! Do you believe that all girls deserve the opportunity to fulfill their potential? Do you understand the challenges teen girls experience when transitioning into high school? Are you interested in leading a team of creative facilitators helping 9-12th grade teens develop the social and emotional skills that will help with become college-bound and career-ready? Are you a team player with an interest in joining a network of local youth development teams; professional women mentors/donors; teen girls from selected partner schools, and corporate partners invested in social responsibility?

If you answered yes to all of the above, we would love to see if you’re a fit!

Who you are:

  • You are committed to Step Up’s mission and are passionate about fully engaging and empowering all women and girls as agents of a just and prosperous society.
  • You have a Bachelor’s Degree in liberal arts, youth development, secondary education, social sciences, or social work.
  • You have at least 3 years managing youth development programs + program staff
  • You have at least 3 years supervising 2 or more youth development program staff
  • You are preferably bilingual in English and Spanish.

What you’ll do:

The Los Angeles Teen programs Manager will be responsible for coordinating and managing teen programs activities and personnel in nine partner schools toward the achievement of annual and long-term goals. Step Up teen programming is offered to all interested 9 through 12 grade girls who attend our partner schools, all of which serve under-resourced communities. Programming is led by Step Up Instructors three to four days each week and one to two Saturdays per month. In addition to regular programming, Step Up offers several conferences, field trips and special events which the Teen Programs Manager plans and hosts, often in collaboration with local Event and Individual Giving Program Managers.   

Step Up’s Los Angeles Teen programs currently serve 700 teens in eight schools. The Teen Programs Manager is responsible for managing operations to achieve this enrollment goal.

The Teen Programs Manager will split time between the Step Up office, in the field at Step Up’s partner high schools, and in the community building relationships with prospective partner schools and other agencies with whom Step Up might collaborate to ensure our teens have access to a diverse array of mentors and enriching experiences. All local teen programs teams are supported by a National Teen Programs Team that provides a minimum of four on-site trainings per year as well as ongoing support for effectively implementing Step Up programs, evaluations and data entry. 

How you’ll do it:

Program Administration and Operations

  • Manage the development and implementation of all teen programming in alignment with national teen programs curriculum guidelines and toward achievement of successful teen outcomes
  • Lead the development and implementation of local systems for recruiting and retaining teens within and across years that results in achieving enrollment, attendance and retention goals
  • Submit local teen programs budget proposals and track and maintain annual budget
  • Meet weekly, monthly and annual reporting requirements
  • Participate in national staff meetings and conference calls
  • Manage instructor timesheets and expense reports

Information Management and Program Evaluation

  • Oversee local implementation of national quality assurance and evaluation activities
  • Ensure complete and accurate Salesforce data entry and management so that the organization has accurate and updated records of student information, enrollment, attendance, retention, and outcomes
  • Monitor key performance indicators to ensure important milestones for success are being met and/or adjust activities to get on track for achieving annual goals
  • Compile student case studies
  • Collect and manage data required by funding sources
  • Prepare weekly, monthly and quarterly implementation and impact reports
  • Ensure partner schools have clear, FERPA compliant and timely information about the data we need and that we receive this data in a timely manner
  • Oversee development and implementation of systems for maintaining contact with Step Up alumnae
  • Staff Training and Development
  • Work in concert with the National Teen Programs team to schedule and prepare for trainings and execute and monitor implementation of best practices after training
  • Serve as a liaison to National Teen Programs on needs and nuances of Los Angeles teens and schools
  • Recruit, hire, train, support and develop instructors toward implementation of teen programs activities in line with Step Up’s mission, teen programs policies, theory of action, and curriculum guide
  • Conduct instructor observations, check-ins, and evaluations per schedule
  • Lead or oversee leadership of weekly staff meetings
  • Ensure local implementation of instructor training and development aligned with national curricular and programming objectives while also attuned to local nuance and need
  • Travel at least once per year for a National Staff Retreat (typically July)
  • Internal and External Relationship Management
  • Manage strategic relationships and contribute to positive identity of Step Up’s brand with key stakeholders, including the organization’s members, corporate sponsors, board of directors, foundation staff, school partner staff, teen participants, parents, community-based partner organizations, and college admissions staff
  • Facilitate quarterly meetings with and compile year-end reports for partner school liaisons
  • Collaborate with Executive Director on fundraising initiatives and stewardship with individual donors, foundations, and corporate sponsors.
  • Coordinate with corporate partners to secure mentors, field trip destinations, meeting spaces for Young Luminaries and other special events, in-kind donations and intern hosts
  • Initiate and maintain effective and collaborative relationships with designated partner school contacts in order to achieve recruitment, attendance, retention and scheduling goals
  • Scout and engage educators, trainers and motivational speakers for 12th grade college prep sessions (Young Luminaries), weekend conferences and special events

Mentor and Volunteer Engagement

  • Work closely with the Development Team to develop and implement mentor training and feedback program
  • Work closely with the Development Team to ensure every Step Up teen is matched with a trained mentor at all conferences
  • Support instructors in recruiting and managing volunteer participants in after-school programs and other mentorship opportunities
  • Member Events, Marketing and Communications
  • Oversee attendance of Step Up teens at appropriate member events and activities
  • Attend Step Up member events to promote volunteerism among Step Up members
  • Incorporate creative ways to keep Teen programming an essential part of member events, even where teens are not present
  • Draft marketing materials, e-blasts and social media content to engage members in teen programs and events
  • Manage development and electronic storage of teen profiles, images and videos

Reporting Relationship

This position reports to the Executive Director, Los Angeles & New York

Overall Experience + Qualifications

  • Commitment to Step Up’s mission, passionate about fully engaging and empowering all women and girls as agents of a just and prosperous society, and capable of articulating how you can contribute to both 
  • Strong teen or youth development program manager with at least three years of experience managing small teams of youth development workers or instructors, acting as an instructional coach, and/or partnering with schools in provision of supplemental services
  • Skilled staff manager with experience building and leading successful teams and guiding team members’ growth and development
  • Experience developing and maintaining school or agency partnerships
  • Proven expertise in designing and/or implementing highly effective systems for recruiting teens into voluntary programming and ensuring their engagement and attendance
  • Experience designing, facilitating and/or observing and evaluating youth development programming
  • Experience implementing or managing multi-site operations and programming in collaboration with partner schools or other agencies
  • Familiarity with social and emotional learning (SEL) domains, objectives, instructional and assessment practices
  • Demonstrated experience creating and executing objective-driven and curriculum aligned lesson plans
  • Substantial experience and demonstrable comfort working with teens from under-resourced communities as well as participating in and creating inclusive environments
  • Ability to work well with multiple constituencies (staff, sponsors/donors, member leaders and volunteers, board members, school administrators, parents, teens, underserved communities)
  • Enthusiastic, energetic and highly organized at event planning, execution and facilitation
  • Goal-oriented, solution-focused and excellent follow-through
  • Willingness to seek, receive and give constructive feedback in a manner that promotes growth and reinforces reflective practice and a growth mindset
  • Ability to collaborate effectively with a cross-functional team and comfortable working within a national organizational structure
  • Skilled writer and communicator who takes pride in accuracy and presentation
  • Engaging and effective public speaker
  • Excellent time management skills
  • Proficient in all Microsoft Office applications
  • Salesforce proficient
  • Valid driver’s license and insurance or other reliable form of transportation
  • Up to date proof of negative TB screening (Step Up can support in acquisition)
  • Ability to pass a background check (Step Up can support in acquisition)


This is a full-time salaried position with medical, dental and vision insurance benefits. Salary commensurate with experience. All full-time employees qualify for paid time off including vacation, sick and all national holidays.

Step Up is not just an equal opportunity employer. We are dedicated to building local and national teams that represent the communities we serve and to consistently improving our ability to create inclusive and equitable spaces for our teens, our members and our staff. 

Level of Language Proficiency

Bachelor’s degree in the liberal arts, secondary education, social sciences, human and organizational development or social work.

A minimum of three years managing programs serving 50 or more teens and supervising two or more youth development workers or educators. 

A minimum of five years’ experience working directly with teens in under-resourced communities.

Physical and Other Demands

  • Some extended periods at computer
  • Some moderate lifting and transporting of materials for events
  • Extensive travel within the city
  • Must be able to accompany large groups of students on field trips and college visits
  • Semi-regular Saturday and evening hours
  • Can independently travel to Los Angeles neighborhoods and high schools

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply


To apply, please email your cover letter, resume, and answers to questions below to the attention of Kate Baxter, Executive Director, at Kate@suwn.org.

Applicant Questions: Only applicants who provide answers to these questions will be considered for the position.                                                                                        

  • What’s the difference between managing + coaching? How do the two inform one another when leading teams?
  • What’s the importance, and potential uses, of both qualitative and quantitative data to help set + meet goals, problem solve, and develop responsive and relevant programming?
  • In past roles, how have you led your teams to success by being a role model?

No phone calls please. Step Up will contact all candidates whom we wish to interview.