Coordinator, Concierge Services

Job Type

Full Time




1319 F Street, NW
Suite 1000
United States


About First Book:  First Book is an award winning, nonprofit that provides new books and educational materials to children in need throughout the United States and Canada. Since 1992, First Book has distributed more than 170 million books and educational resources to schools and programs serving children from low-income families – from birth through age 18. A recognized leader in social enterprise, First Book has pioneered groundbreaking channels to provide educators serving children in need with permanent access to high-quality books and educational resources for free and at deeply reduced prices. By harnessing the power of the private sector to advance social change, First Book is helping transform the quality of education for children in need. First Book has been highlighted by the Schwab Foundation for Social Entrepreneurship, Fast Company and Forbes magazines, The Oprah Winfrey Show, and the World Economic Forum in Davos, Switzerland. First Book is also the subject of case studies at Columbia Business School, the Yale School of Management, and the London School of Economics.


About the Position: The Coordinator, Concierge Services will effectively employ exemplary customer service skills, flexibility, and book knowledge to actively contribute to growing revenue from special orders. The Coordinator will work closely with the Manager and Director of Concierge Services to plan, execute, and track both high-touch small and large special orders. 


Essential Duties and Responsibilities: To perform the job of Coordinator of Concierge Services successfully, the individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required:


•       Evaluate special order project proposals and develop and execute special order projects from conception to completion, collaborating with FB staff and external stakeholders/members/Partners;

•       Research product availability, prepare quotes, and respond to inbound special order inquiries;

•       Curate titles for special order inquiries based on the unique needs and budget constraints of an organization and the children it serves;

•       Work with suppliers to procure books and resources on behalf of Concierge Services customers;

•       Coordinate logistics (shipping, warehousing, storage, and inventory) with suppliers, warehouses, and Concierge Services customers worldwide;

•       Use web-based systems and data management tools to coordinate multiple high-touch special orders at a time;

•       Conduct ongoing outreach to existing partners and colleagues to provide samples and descriptions about relevant Marketplace products;

•       Support the data and analysis required to conduct outbound marketing campaigns and surveys to grow revenue from existing special orders partners as well as encourage use of concierge services by new partners and members who have not utilized First Book curation expertise or Concierge Services in the past;



•       Excellent written and verbal communications skills

•       Superior customer and interpersonal service skills

•       Ability to perform quality work under tight deadlines and manage projects independently

•       Ability to build strong working relationships with colleagues on various teams, across levels of seniority, and externally to our partners and network

•       Thorough and actively expanding knowledge of children’s literature from age 0 to 18 with the ongoing desire to constantly read more books and saturate self in the book world (library, school, and publishing)

•       Empathy and expertise of direct service providers (teachers and program staff) and member network and ability to communicate those needs to internal and external partners

•       Ability to adapt quickly to changing needs of partners and colleagues to pair best books with a project or proposal to serve partner’s thematic and budgetary needs as well as ensure an optimal experience for kids in need who will be receiving the books

•       Comfort and familiarity with Microsoft Office, especially Excel functionality, to quickly and accurately represent information to a variety of partners

•       Comfort working using databases to capture and communicate information

•       Ability to track, update, and communicate project development, implementation, and execution details through various data management systems


The ideal individual for this job will:

•       Love data and books

•       Pay close attention to details

•       Have a sixth sense for consistency

•       Approach each task with the customer in mind

•       Proven ability to work on multiple projects at the same time

•       Ability to work independently and in teams


Education and/or Experience:

•       Bachelor’s degree

•       Customer service experience required

•       Experience or interest in working with kids in need or in an education or volunteer related field; literacy advocates and instruction preferred



All full-time employees are eligible for the following benefits:

  • Medical insurance
  • Dental insurance
  • Life and Accidental Death and Dismemberment coverage
  • Vacation leave
  • Sick leave
  • Eleven Annual Holidays
  • 401 K and employer matching pension contribution
  • Transportation benefits

Professional Level


Minimum Education Required

4-year degree

How To Apply

To apply: Candidates are invited to submit a resume and a cover letter to No phone calls please.