Tenant Services Coordinator

Job Type

Full Time




New York
United States


The Brook Supportive Housing Program has an opportunity for one Tenant Services Coordinator to join an established clinical team. The Brook permanently houses 189 tenants; the majority are formerly street homeless and have serious mental illness, chronic illness (including HIV/AIDS) and substance abuse challenges. The Tenant Services Coordinator is responsible for creating and providing on-site services that are focused on enriching tenants’ housing experiences and promoting a positive community lifestyle by adding additional supportive programming to the comprehensive array of services provided by BronxWorks social service team.

Working in collaboration with BronxWorks staff, the Tenant Services Coordinator manages the set up and tear down of all meetings, special events and groups, provides escorts for trips into the community, conducts resident outreach and is an integral part of the social service team. The Tenant Services Coordinator is responsible for the coordination of the monthly tenant services calendar and newsletter as well as for the maintenance of informational boards throughout the building.

The Tenant Services Coordinator is also responsible for assisting residents with vocational and employment goals and will be trained in the Supportive Employment model. This aspect of the job involves canvassing in the community for employment and volunteer opportunities, assistance with resume drafting as well as escorts to scheduled interviews. 

This is a dynamic position that welcomes individual talent and creativity. The successful candidate will be detail-oriented with strong organizational and interpersonal skills, strong writing skills proficient in Microsoft Word, Excel & Publisher, and be able to work independently and collaboratively.

Bilingual English/Spanish strongly preferred.

Salary range 45-50K (commensurate with experience). Resumes and cover letters should be emailed to: Barbara Miliano, Program Director, at bmiliano@bronxworks.org Opens a New Window. , with a CC to Andrew Lin, at llin@bronxworks.org Opens a New Window. . Include Brook Case Manager in the subject line.


  • Working in collaboration with BronxWorks staff, the Tenant Services Coordinator manages the set up and tear down of all meetings, special events and groups, provides escorts for trips into the community 
  • Assist residents with vocational and employment goals
  • Canvass community for employment and volunteer opportunities
  • Conduct community outreach to organizations for partnerships
  • Assist residents with resume drafting
  • Escort clients to scheduled interviews
  • Coordinate the monthly tenant services calendar 
  • Coordinate monthly program newsletter
  • Maintain informational boards throughout the building



  • Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services required.
  • A minimum of at least 1 year of experience working with individuals who have experienced street homelessness, severe and persistent mental illness or substance abuse.
  • Demonstrated ability to work in partnership with clients from a strengths-based perspective to overcome stigma, and navigate complex systems.
  • Ability to adapt to an active work environment while being a team player. 
  • Bilingual English and Spanish language proficiency preferred but not required. 
  • Ability to work limited evenings and weekends required.
  • Strong oral and written communication, time management and organizational skills are necessary.
  • Proficiency in Microsoft Office suite and other standard business technology is required. 


  • Ability to use a computer for prolonged periods.
  • Ability to occasionally lift and/or move up to 10 pounds.
  • Ability to stand, walk, or sit for long periods of time.
  • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
  • Ability to bend and retrieve objects and/or documents.
  • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
  • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.



Additional Details:

  • BronxWorks offers a variety of benefits to full-time salaried employees as well as part-time salaried employees who work at least 20 hours per week year-round.
  • Generous paid time off for personal, vacation, parental, and medical leave 12 paid holidays.
  • Comprehensive medical, and life insurance coverage care for employees and their families, at little or no cost to employees.
  • A pension plan that is 100% employer paidTwo tax deferred annuity plans and employee assistance in maximizing the pension plan and tax deferred annuity plans to prepare for retirement.
  • TransitChek – Employees may use TransitChek to have money taken out of their pretax salaries to pay for their public transportation commute.
  • Free and confidential assessment, counseling, and referral service, to assist employees and their families with a wide range of personal problems 

Additionally, BronxWorks Offers 

  • A comprehensive monthly training calendar
  • ccess to some scholarship opportunities 
  • Non-financial support and internship opportunities for employees who return to school, particularly for their Master of Social Work degrees 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. 

Level of Language Proficiency

Advanced-level professional competency in written and spoken English language is required. Authorization to work in the United States for any employer is mandatory.  

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Apply for PROGRAM COORDINATOR using the link below: