Strategic Information Systems Manager

Posted by
Solid Ground
Seattle, WA
Published 13 days ago

Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and build skills that equip them to move forward in their lives. Through advocacy, we work toward ending racism and other oppressions embedded in our institutions, policies, and culture that hold people back from succeeding. We bring the voices of people experiencing poverty into the political process, furthering social justice and supporting our entire community to reach its potential. As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened and as such we will:

·        Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact

·        Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency and encourage staff to fully engage in those activities.

Job Summary: As part of the Programs Office, this management role is responsible for the planning and implementation of agency-wide information and compliance systems, as well as developing program policies and procedures, and tracking community engagement and improvement plans. The Strategic Information Systems Manager (SISM) partners with leaders and teams across the agency in the ongoing development and implementation of an agency-wide database, along with regular environmental scans, surveys, and community strengths and needs assessments.

This position is responsible for compliance and reporting with the Department of Commerce contract for the allocation of CSBG funds. The SISM incorporates national, organizational and contract performance indicators into strategic and departmental work plans, tracking and reporting progress and supports teams and leaders to develop competency and capacity in these areas.

Essential Responsibilities, Duties and Tasks:

30%   Define and implement organizational measurements, in partnership with strategic and department leaders, to inform mission impact and organization-wide decision-making.

o  Lead the ongoing development and integration of data and compliance systems into program workflows.

o  Support service and administrative programs to identify performance indicators in alignment with Solid Ground’s strategic plans and theory of change, as well as with outcome measures including but not limited to National Performance Indicators (NPIs).

o  Manage the database and survey projects across the organization in conjunction with IT to ensure systems are structured to capture the information and reports which are useful to programs reporting to other entities. Participate in strategic projects as requested.

· Complete Community Needs Assessments as required by Community Action Partnership (CAP) affiliation.

o  Work with the Programs teams and other partners to collect information directly from communities living with low incomes (e.g. Statewide Poverty Action meetings, focus groups).

o  Gather and maintain information about community strengths and needs as expressed externally, (e.g. partner reports, interviews).

o  Participate in discussions about strategic planning, theory of change, and communicating community needs.

o  Write community assessment and agency response plan. Track progress on CNA plan; report to the board and work with partner organizations on plan and improvements.

30% Build a culture of learning and continuous improvement by supporting the development of competencies and capacity in leaders and teams, including quality improvement, community engagement, data analysis, and the use of tools including dashboards and uniform reporting methods.

o  Maintain ROMA (Results-Oriented Management and Accountability) certification as required by CSBG.

o  Work with leaders to implement reporting structures (e.g. dashboards) in alignment with the Theory of Change and other strategic requirements.

o  Conduct community needs assessment and customer satisfaction surveys to measure performance indicator achievement; communicate findings to leaders, including the board of directors, and put forth recommendations for service (impact) and business (process) improvements; partner to create solutions to enable and sustain improvements.

o  Collect and communicate data across the agency. Oversee VISTA placements, interns, and other resources as needed.

20% Manage compliance and reporting of organizational (performance, service, community) standards, including those required by Department of Commerce.

o  Define and regularly communicate compliance standards to agency leadership and work to ensure that leaders report on compliance with the standards.

o  Collect and provide proof of standards to reporting entities along with explanation of compliance. Complete Washington State Quality Assurance (WSQA) reports and other compliance requirements as identified. Support compliance with processes and policies associated with contractual requirements.

·  Work with programs, Resource Development, and Finance to ensure compliance efforts are aligned and documented by teams.

10% Ensure contract compliance with cross-program contracts, including Department of Commerce contracts allocating CSBG funds.

o  Maintain relationship with contract monitor, track program requirements and deadlines.

o  Work closely with programs that receive funding to ensure submission of reporting requirements, including mid-year reports and tracking of outcomes. Work with Finance to allocate funds to programs in accordance with programs ability to report and CSBG requirements.

o  Route contracts and budgets. Document in system all programs, outcomes, target and achievements.

10% Participate in program, department and agency meetings and relevant training as required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Education and Experience:

 ·        Requires one of the following:

a)     Five years of professional experience in the delivery of human or social services including two years of experience in program planning, program assessment, or agency information system management OR,

b)     Bachelor’s degree in a related field (e.g. Project Management, Public Administration, Strategic Analysis) plus two years of significant experience in social or human service information system planning and implementation management OR,

c)     Any combination of education, experience and measurable performance which demonstrates the capability to perform the duties of this position

·        Minimum of 5 years of experience in planning and implementation of complex social services program delivery or metrics

Also requires:

·        Professional training or significant experience in the planning and implementation of complex organization strategic information systems.

·        Professional training or significant experience in complex project planning and management.

·        Experience in development and implementation of performance and outcome measures.

·        Experience with data migration projects.

·        Experience organizing/creating reports, preferably through an SQL based data system.

·        Familiarity with program planning and assessment processes,


·        Experience as an Administrator of a data management system for a large organization

·        Certified ROMA implementer preferred

·        Experience using CaseWorthy, ClientTrack or similar software for nonprofit output or outcome tracking and reporting.

·        HMIS experience preferred.


Anti-Racism Initiative (ARI) Expectations:

·        Foster discussion and learning among staff to better understand and dismantle institutional racism.

·        Abide by and support agency-wide efforts to incorporate anti-racism principles and cultural competency and standards into all hiring processes and performance evaluations.

Minimum Qualifications:

·        Strong project management and business analysis skills. Candidates invited to interview will be asked to submit a written example of data analysis and/or program assessment.

·        Must work independently and possess strong initiative and collaboration skills.

·        Presentation skills.

·        Effective communication skills, both oral and written.

·        Ability to work individually in a self-directed manner and as part of a team in group projects.

·        Ability to take general direction and apply it to specific circumstances as situations require.

·        Ability to work under pressure caused by tight deadlines.

·        Excellent organizational abilities, initiative and attention to detail.

·        Ability and willingness to travel within Seattle.

·        Excellent time management skills.

·        Ability to work with various department representatives to gather information, coordinate meetings, training and reviews.

·        Willingness and ability to partner with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages.

·        Ability to conduct complex strategic information gathering and research projects.

Physical Demands/Working Conditions:  This position works in an office 80% of the time and 20% of the time in the field. Employees spend 50% of office time on the computer, 20% on the phone and 10% in meetings. Work outside the office (20%) is 15% of the time in the meeting, 5% of the time driving. Position requires the employee to lift/carry up to 10 pounds rarely, 1-5 occasionally and push/pull 1-5 pounds occasionally. Position has the ability to sit/stand as needed. Stairs not required. General office duties include phone, typing, filing, and copying. During the current COVID-19 pandemic, this position has the ability to work remotely at all times.

Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 31, 2021
  • Application Deadline
    May 18, 2021
  • Education
    4-Year Degree Required
  • Professional Level


$75,546 - $83,013Depending on qualification/experience plus benefits


Medical: two medical plans to choose from to fit your needs.

Dental: comprehensive coverage with a wide network of providers.

Flexible Spending Account: use pre-tax money to pay for out-of-pocket medical and childcare expenses.

Employee Assistance Program: access to legal assistance, financial counseling, child and elder care referrals, and mental health/substance abuse counseling for employees and their dependents.

401(k) Plan: includes a generous employer contribution and employer match.

Short-term and Long-term Disability/Term Life Insurance: 100% employer-paid to ensure employees are covered for the unexpected; optional voluntary life insurance available to employees and dependents.

Paid Time Off: Solid Ground offers paid time off through a generous leave package.

Medical: two medical plans to choose from to fit your needs.

Dental: comprehensive coverage with a wide network of providers.

Flexible Spending Account: use pre-tax money to pay for…


Temporarily Remote
Work must be performed in or near Seattle, WA
Associated Location
1501 N. 45th St, Seattle, WA 98103, United States

How to Apply

Required documents: Solid Ground application, Cover letter, Resume.

Apply Online at or download application at this site and mail to or fax to 206-694-6812

Required documents: Solid Ground application, Cover letter, Resume.

Apply Online at or download application at this site and mail…

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