Senior Program Manager - Office of Public Health Preparedness - Boston Public Health Commission

Job Type

Full Time



Application Deadline:



1010 Mass Ave 6th floor
United States


The Office of Public Health Preparedness (OPHP) is a program of the Boston Public Health Commission (BPHC). The mission of OPHP is to enhance community, public health, and healthcare system resilience in order to prepare for, respond to, and recover from emergencies that impact the health of the public. OPHP envisions a resilient Boston through healthy, informed, and connected communities that are supported every day and during emergencies by strong, integrated public health and healthcare systems.



Under the direction of the Associate Director, Healthcare System Preparedness, Response and Recovery, the Senior Program Manager supports the OPHP mission with a focus on leading public health and healthcare preparedness, response and recovery activities through the Stephen M. Lawlor Medical Intelligence Center (MIC). The Senior Program Manager leads planning and operations initiatives for the MIC, including the development and delivery of ongoing training. More specifically, the Senior Program Manager:

·        Supports the operational readiness of the Stephen M. Lawlor Medical Intelligence Center (MIC)

·        Leads the development of systems, plans and protocols for all MIC functions

·        Coordinates development of response and recovery plans for OPHP

·        Participates in the OPHP After Action Review process to determine an appropriate Improvement Plan; ensures completion of the Corrective Action Plan to improve MIC effectiveness and efficiency.

·        Identifies improvements to existing technology and recommends new technology systems that can be used by OPHP during response and recovery operations. Develops, improves, and maintains protocols for use of existing response and recovery technology

·        Collaborates with appropriate partners to develop processes and protocols that support public health and healthcare response and recovery operations.

·        Serve as a Duty Officer for the Boston Public Health Commission’s Medical Intelligence Center (MIC) to ensure 24/7 coverage, after participating in required trainings

·        Staffs the MIC during emergencies affecting public health and healthcare.

·        Supports the Massachusetts Department of Public Health Region 4C Hospital Coordinator position, in coordination with the Conference of Boston Teaching Hospitals.

·        Supervises staff, consultants and interns as assigned; trains and reviews the work of subordinates for completeness, accuracy and content.

·        Ensures that project goals and objectives are consistent with both federal and state grant guidance.

·        Collects, reviews, and analyzes information to determine effectiveness and recommend changes/improvements.

·        Maintains an ongoing awareness of all OPHP plans, protocols and procedures for daily and emergency operations.

·        Prepares reports and briefing materials to provide information on status of all projects, as well as recommendations for future action.

·        Assists with oversight of Memoranda of Agreement, RFP’s and grants with regional partners.

·        Participates in grant planning, coordination and management.

·        Represents OPHP at meetings, conferences and other events as needed.

·        Participates in trainings and other educational opportunities to enhance knowledge of emergency preparedness, response and recovery field

·        Performs other duties to support OPHP operations as required.

Core competencies include the ability to: describe the agency role and follow the chain of command in emergency response; demonstrate her/his role in regular drills; adapt to and support rapidly changing and evolving emergencies; and recognize deviations from the norm that might indicate an emergency and take/facilitate appropriate action(s) such as communicating clearly within the chain of command.

Works in a confidential capacity with the Associate Director Healthcare System Preparedness, Response and Recovery, and meets regularly regarding all aspects of program operations, including but not limited to matters pertaining to program staff and other confidential matters. Operates independently. Uses independent judgment and discretion to make decisions affecting the program and staff as it relates to program operations/services and BPHC policy.




The preferred candidate will possess a master’s degree in a related discipline plus one year of related experience; or a BA/BS and at least 3 years of related experience; or a GED or High School Diploma and at least 6 years of related experience. Preferred fields of study include emergency management, public health, healthcare, or related fields. Additional qualifications include:

·        Experience in emergency management, public health or healthcare systems is required.

·        Ability to write clear, concise reports, and to follow and to give clear written and oral instructions is required.

·        Excellent written and verbal communication skills are essential, as are the abilities to work as a member of a team, and establish and maintain professional working relationships with others.

·        Excellent relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders is essential.

·        Exceptional organizational skills are required.

·        Ability to meet deadlines and manage multiple projects under stressful conditions is required.

·        Advanced knowledge & experience with MSOffice, MS Word, MS Excel, and PowerPoint required.

·        Ability to exercise tact and sound judgment required.

·        Personal qualities of integrity, accountability, and commitment to the mission of OPHP is essential.

·        Previous supervisory experience preferred.

·        Experience in emergency preparedness, as well as knowledge of healthcare systems is a plus.

·        Familiarity with and knowledge of local community agencies, public sector work, and working with state and federal agencies is a plus.

·        Has obtained or is willing to obtain Certified Emergency Manager/Associate Emergency Manager (CEM/AEM) certification to meet recognized industry standards.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

requisition 639