Published 29 days ago

AVP, Membership

Hybrid, Work must be performed in or near Bethesda, MD


Job Type:Full Time
Start Date:July 15, 2024
Education:4-Year Degree Required
Experience Level:Executive
Salary:USD $180,000 - $200,000 / year


The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

 Job Purpose and Basic Function 

The Associate Vice President (AVP) of Membership is an experienced, strategic leader who will oversee all NACHC membership operations including recruitment and retention; onboarding and engagement; committees and participation; customer experience; and the development of diverse benefits to provide a strong value proposition. NACHC’s vision is to build a thriving member experience across all categories: Organizational, Associate, Corporate, Health Care Controlled Network, and Individual.

This position works under the supervision of and in close partnership with the Senior Vice President (SVP) of Constituent Services and supervises membership staff. 

Finally, this position serves as a senior leader at NACHC, contributing to enterprise-wide thought leadership, strategic planning, and organization-wide priority-setting.  


Description of Primary Responsibilities and Duties


1)    Value proposition and alignment: Using available analytics, survey data, and input from the field, work collaboratively across the organization to consistently improve NACHC’s suite of benefits and services to ensure membership satisfaction and a strong understanding of how membership fuels the community health center moment.


2)    Recruitment and retention: Develop materials, campaigns, and engagement events (virtual and in-person) designed to achieve sustained membership. Monitor the performance of NACHC’s dues model to identify the potential for improvements.

3)    Onboarding and engagement: Develop and lead new member onboarding orientations and strategies to consistently reengage existing members to increase participation and improve on-time retention and participation in NACHC.

4)    Representation and promotion: Represent NACHC at conferences and community health center visits to develop relationships with members, listen to the needs of the field, connect members with available resources, and promote membership. Also participate in regular check-in calls with health centers.

5)    Customer experience: Create an exceptional customer experience for members and nonmembers, overseeing NACHC’s frontline customer service staff and looking for ways to improve systems and processes.

6)    Membership metrics: In collaboration with NACHC’s research staff, develop a regular cadence and approach to survey the health center field to assess NACHC’s organizational performance and track NACHC’s net promotor score.

7)    Committees and participation: Support committees and other special interest groups to advance the community health center movement through active member participation, ensuring meaningful outcomes and a positive member experience.

8)    Brand awareness: In collaboration communications and marketing staff, support efforts to promote the health center movement to be the provider of choice, employer of choice, and partner of choice.



Skills, Knowledge, and Expertise

  • At least 10 years of experience at a membership association (or similar), including at least 4 years at a senior leadership position with budget oversight, team management accountability, and experience participation on a leadership team.
  • Detailed and results oriented with a passion for creating an exceptional and inclusive member experience.
  • Vast experience promoting the value of membership, ideally in both the trade (organizational) and individual membership settings, through branding, campaigns, content, and experiences.
  • Dedication to collaborative work across the organization.
  • Experienced spokesperson with a strong executive presence, who can represent NACHC and communicate and synthesize complex issues crisply, clearly, and convincingly.
  • Exceptional written and verbal communication skills and experience marketing to members.
  • Excellent project management skills with meticulous attention to detail and deadlines.
  • Intellectual curiosity and commitment to diversity, equity, and social justice.
  • Strong diplomatic skills and experience engaging stakeholders and partners, following through, building consensus, and bringing diverse groups together throughout the process.
  • Proactive approach with a track record of completing projects on time and on deadline.
  • Experience with and comfort in a fast-paced work environment.
  • Bachelor’s degree required.
  • Commitment to NACHC’s mission and pillars.

The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit…


Work must be performed in or near Bethesda, MD
Bethesda, MD, USA

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