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Philanthropy Database Coordinator

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Published 11 days ago

The Role 

Friends is seeking a Philanthropy Data Coordinator, an essential position on the Philanthropy Team to provide primary support for the group’s use of the Salesforce database. This position has two principal responsibilities: 1) tracking, entering, and acknowledging philanthropic contributions made to Friends of Waterfront Park Seattle; and 2) ensuring the fidelity of the Salesforce database as an accurate and robust tool for the Philanthropy team.  

Working closely with the Philanthropy Operations Manager and the Philanthropy team, this position will maintain and update constituent record information for individuals and organizations, oversee data quality and integrity, analyze data as requested, train team members in best practice use of the database, and assist with integrating other constituent-related systems as the need arises. 

This position directly supports the Philanthropy team’s goal to maximize fundraising and constituent engagement with the Friends’ $200 million Waterfront Park Campaign. The Development Data Coordinator directly reports to the Philanthropy Operations Manager and is part of the Philanthropy team. 

 

 

Position Responsibilities: 

Gift Processing and Donor Services – 45% 

  • Enter and verify accuracy of donations made to Friends of Waterfront Seattle.  
  • Manage the entry of individual and organization contact information entry and exports in the Salesforce.  
  • Manage philanthropy-related credit card and vendor relationships and resolve exceptions and problems in gift processing. 
  • Coordinate with accounting consultants to ensure that gift data is properly coded. 
  • Using Salesforce, produce donor acknowledgement letters and gift receipts for all gifts, route them to the appropriate parties for signature and mailing, and oversee their timely delivery. 
  • Field inquiries from donors about their gifts, acknowledgements, and gift documentation and demonstrate exemplary donor service. 

 

 

Database Management – 35% 

  • Model proficiency in use of the database and stay abreast of new Salesforce developments and best practices. 
  • Create a culture of data quality by following, establishing, and regularly updating quality assurance protocols, processes, and documentation. 
  • Assisting in long- and short-range planning and management of the Salesforce database. 
  • Create and run queries, reports, mailings and exports to support fundraising and outreach efforts as needed. 
  • Create and run diagnostic reports to ensure a high level of data health and accuracy. 
  • Manage and maintain relationships with Salesforce, consultants, and other IT vendors, including evaluating contract parameters to ensure maximum use of the system. 
  • Provide occasional high-level prospect research and other data-related projects as necessary. 

Organizational and Staff Support – 10% 

  • Manage inventory of stationery items required for gift processing, acknowledgements, and stewardship programs; maintain gift intake forms and supplies. 
  • Cross-train team members in gift processing procedures to ensure a continuum of donor services during busy cycles, including end-of-year gift processing.  
  • Provide technical support for staff issues and work with Salesforce and IT consultants to troubleshoot more complex problems.  
  • Support the organization by being a resource for ideas, conduit for cross-team communication. 
  •  Assist Friends’ Data Team with public data collection and reporting. 
  • Assist in training and onboarding of new team members. 
  • Assist in Philanthropy events as needed. 

Diversity, Equity and Inclusion -- 10% 

  • Contribute to an inclusive workplace culture and adhere to Friends’ Community Agreements. 
  • Engage in regular conversations about race and equity through all-staff meetings, trainings, and a DEIJ book club. 
  • Work with the philanthropy team to incorporate Community-Centric Fundraising Principles into fundraising efforts, recognizing that this will take time and continue to evolve. 

 

 

Qualifications and Skills 

  • Deep interest in understanding a range of diverse cultural differences and the ability to work effectively with people from a range of social, ethnic, and cultural backgrounds. 
  • A commitment to incorporating the practices and ethos of Diversity, Equity, Inclusion, and Justice (DEIJ) in all facets of your work. 
  • Bachelor’s Degree or equivalent experience. 
  • 3 years of fundraising or database management is preferred. 
  • Strong interpersonal, written, and verbal communication skills.  
  • Familiarity with a range of digital fundraising tools (giving forms, prospects research tools, etc.) is advantageous.  
  • Excellent time management skills, with the ability to manage multiple projects simultaneously, meet deadlines, and deliver quick turnaround in an environment demanding high energy, attention to accuracy and detail, discretion, flexibility, and superior work.  
  • Ability to handle sensitive information in a confidential manner and to tactfully handle stressful situations and to negotiate and resolve conflicts, while observing organizational protocols.  
  • Ability to be an innovative and resourceful problem-solver, eager to take initiative to handle requests and resolve issues quickly with minimal supervision. 
  • Ability to work collegially as a member of team and help ensure coordinated, integrated, and efficient workflow. 
  • Ability to use Windows-based software (Word, Excel, PowerPoint) 


The Role 

Friends is seeking a Philanthropy Data Coordinator, an essential position on the Philanthropy Team to provide primary support for the group’s use of the Salesforce database. This position has two principal responsibilities: 1…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 10, 2021
  • Application Deadline
    April 30, 2021
  • Professional Level
    Professional

Salary

$60,000 - $70,000

Benefits

The Development Data Coordinator position is a full-time position. The salary range for candidates is $60,000-$70,000. Vacation, health care and dental coverage, and transit pass are paid by the organization. Ability to participate in defined contribution retirement plan with 3% match by the organization.

The Development Data Coordinator position is a full-time position. The salary range for candidates is $60,000-$70,000. Vacation, health care and dental coverage, and transit pass are…

Level of Language Proficiency

English proficiency. Other languages encouraged!

English proficiency. Other languages encouraged!

Location

Temporarily Remote
Work must be performed in or near Seattle, WA
Associated Location
Seattle, WA

How to Apply

In lieu of a traditional cover letter, please submit a one-page document that explains how your professional and lived experiences led you to this moment and prepared you to be successful in this role with Friends. Please include example(s) of data management, philanthropy, or donor service that you are especially proud of and what made them meaningful. 

Upload the above document and resume to: 

https://friendsofwaterfrontseattle.bamboohr.com/jobs/view.php?id=31  

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please note in your submission.  

In lieu of a traditional cover letter, please submit a one-page document that explains how your professional and lived experiences led you to this moment and prepared you to be…

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