Alternative Transportation Program Coordinator

Job Type

Full Time



Start Date


Application Deadline



2601 18th Street Northeast
District of Columbia
United States



The position involves project management of an alternative transit model for older persons, which is a service component of a larger transportation program for older persons. The incumbent will research, develop and implement a transportation service that augments the larger demand-responsive transportation program for older persons. The incumbent will work closely with other transportation program staff, Seabury management, officials of the D.C. Office on Aging (DCOA), and public and/or private transportation providers to service the transportation needs of older residents of Washington, DC.


·        Meets regularly with the CEO, COO and officials of DCOA to understand the collective vision for an alternative transportation service that can augment the demand-responsive service model to address unmet need, particularly during non-traditional public transportation service times.

·        Researches alternative transportation models and best practices in urban transportation service delivery.

·        Develops the service model for the alternative transportation program in Washington, DC, evolving it as needed to address the transit needs of the older residents of the city.

·        Oversees programmatic operations of the alternative transportation program.

·        Negotiates agreements and contracts with private vendors.

·        Oversees the work of program staff.

·        Writes, produces and distributes program related educational materials.

·        Supports and participates in the work of the Seabury Connector Advisory Council.

·        Performs outreach and marketing regarding the program.

·        Provides ConnectorCard applications to prospective customers, receives and processes applications. 

·        Manages ConnectorCard accounts, receives and deposits or loads ConnectorCard participant’s contributions, adds funds to customer accounts.  

·        Forwards client monthly reports to appropriate parties; assist in file maintenance; assist in preparation of monthly statistical reports as directed. Pick up and open mail daily and order supplies. Data entry duties.

·        Receives, investigates, and coordinates resolution pertaining to complaints and concerns with the functionality of the ConnectorCard.

·        Maintain record of number of complaints received against vendors/contractors, disposition thereof, and performs other related duties as assigned.

·        Analyze, produce and distribute programmatic reports. 

·        Monitor programmatic data to project and recommend budgetary allocations and reallocations or modifications to enrollment authorization or adjustments to card loads.


·        B.A. Degree, preferably in Business Administration, Public Policy, Transportation Management or a related field.

·        At least 3 years’ experience working with publicly or privately funded transportation operations.

·        Familiarity with transportation resources, issues and the essential components of an effective transportation program.

·        Experience with information technology as it relates to transportation operations.

·        Excellent oral, written and interpersonal/verbal communication skills.

·        Superb customer service skills.

·        Possessing strong organization skills, good record keeping habits and ability to set priorities and meet goals.

·        Familiarity with Washington, DC and the range of community resources available there is preferred.


Standard office environment


Ability to lift 20 pounds and sit for extended periods of time.


PC/laptop, computer, printer, office copier, telephone, cellphone, facsimile machine, shredder, Microsoft Office software, online databases Trapeze Novus software, Gmail e-mail etc.


Medical, Dental, Vision, 403b Retirement Plan, LTD ( UNUM).

Aflac and FSA are optional

Level of Language Proficiency

English and Spanish

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please include a copy of your resume, cover letter with salary requirement(s).