2601 18th Street Northeast
District of Columbia
The position involves project management of an alternative transit model for older persons, which is a service component of a larger transportation program for older persons. The incumbent will research, develop and implement a transportation service that augments the larger demand-responsive transportation program for older persons. The incumbent will work closely with other transportation program staff, Seabury management, officials of the D.C. Office on Aging (DCOA), and public and/or private transportation providers to service the transportation needs of older residents of Washington, DC.
· Meets regularly with the CEO, COO and officials of DCOA to understand the collective vision for an alternative transportation service that can augment the demand-responsive service model to address unmet need, particularly during non-traditional public transportation service times.
· Researches alternative transportation models and best practices in urban transportation service delivery.
· Develops the service model for the alternative transportation program in Washington, DC, evolving it as needed to address the transit needs of the older residents of the city.
· Oversees programmatic operations of the alternative transportation program.
· Negotiates agreements and contracts with private vendors.
· Oversees the work of program staff.
· Writes, produces and distributes program related educational materials.
· Supports and participates in the work of the Seabury Connector Advisory Council.
· Performs outreach and marketing regarding the program.
· Provides ConnectorCard applications to prospective customers, receives and processes applications.
· Manages ConnectorCard accounts, receives and deposits or loads ConnectorCard participant’s contributions, adds funds to customer accounts.
· Forwards client monthly reports to appropriate parties; assist in file maintenance; assist in preparation of monthly statistical reports as directed. Pick up and open mail daily and order supplies. Data entry duties.
· Receives, investigates, and coordinates resolution pertaining to complaints and concerns with the functionality of the ConnectorCard.
· Maintain record of number of complaints received against vendors/contractors, disposition thereof, and performs other related duties as assigned.
· Analyze, produce and distribute programmatic reports.
· Monitor programmatic data to project and recommend budgetary allocations and reallocations or modifications to enrollment authorization or adjustments to card loads.
· B.A. Degree, preferably in Business Administration, Public Policy, Transportation Management or a related field.
· At least 3 years’ experience working with publicly or privately funded transportation operations.
· Familiarity with transportation resources, issues and the essential components of an effective transportation program.
· Experience with information technology as it relates to transportation operations.
· Excellent oral, written and interpersonal/verbal communication skills.
· Superb customer service skills.
· Possessing strong organization skills, good record keeping habits and ability to set priorities and meet goals.
· Familiarity with Washington, DC and the range of community resources available there is preferred.
Standard office environment
ESSENTIAL PHYSICAL FUNCTIONS:
Ability to lift 20 pounds and sit for extended periods of time.
PC/laptop, computer, printer, office copier, telephone, cellphone, facsimile machine, shredder, Microsoft Office software, online databases Trapeze Novus software, Gmail e-mail etc.
Medical, Dental, Vision, 403b Retirement Plan, LTD ( UNUM).
Aflac and FSA are optional
Level of Language Proficiency
English and Spanish
Minimum Education Required