Alternative Transportation Program Coordinator

Job Type

Full Time

Published

11/05/2018

Start Date

12/03/2018

Application Deadline

12/03/2018

Address

2601 18th Street Northeast
Washington
District of Columbia
20018
United States

Description

JOB SUMMARY:


The position involves project management of an alternative transit model for older persons, which is a service component of a larger transportation program for older persons. The incumbent will research, develop and implement a transportation service that augments the larger demand-responsive transportation program for older persons. The incumbent will work closely with other transportation program staff, Seabury management, officials of the D.C. Office on Aging (DCOA), and public and/or private transportation providers to service the transportation needs of older residents of Washington, DC.


MAJOR ACTIVITIES/RESPONSIBILITIES:

·        Meets regularly with the CEO, COO and officials of DCOA to understand the collective vision for an alternative transportation service that can augment the demand-responsive service model to address unmet need, particularly during non-traditional public transportation service times.

·        Researches alternative transportation models and best practices in urban transportation service delivery.

·        Develops the service model for the alternative transportation program in Washington, DC, evolving it as needed to address the transit needs of the older residents of the city.

·        Oversees programmatic operations of the alternative transportation program.

·        Negotiates agreements and contracts with private vendors.

·        Oversees the work of program staff.

·        Writes, produces and distributes program related educational materials.

·        Supports and participates in the work of the Seabury Connector Advisory Council.

·        Performs outreach and marketing regarding the program.

·        Provides ConnectorCard applications to prospective customers, receives and processes applications. 

·        Manages ConnectorCard accounts, receives and deposits or loads ConnectorCard participant’s contributions, adds funds to customer accounts.  

·        Forwards client monthly reports to appropriate parties; assist in file maintenance; assist in preparation of monthly statistical reports as directed. Pick up and open mail daily and order supplies. Data entry duties.

·        Receives, investigates, and coordinates resolution pertaining to complaints and concerns with the functionality of the ConnectorCard.

·        Maintain record of number of complaints received against vendors/contractors, disposition thereof, and performs other related duties as assigned.

·        Analyze, produce and distribute programmatic reports. 

·        Monitor programmatic data to project and recommend budgetary allocations and reallocations or modifications to enrollment authorization or adjustments to card loads.


MINIMUM QUALIFICATIONS:


·        B.A. Degree, preferably in Business Administration, Public Policy, Transportation Management or a related field.

·        At least 3 years’ experience working with publicly or privately funded transportation operations.

·        Familiarity with transportation resources, issues and the essential components of an effective transportation program.

·        Experience with information technology as it relates to transportation operations.

·        Excellent oral, written and interpersonal/verbal communication skills.

·        Superb customer service skills.

·        Possessing strong organization skills, good record keeping habits and ability to set priorities and meet goals.

·        Familiarity with Washington, DC and the range of community resources available there is preferred.


WORK ENVIRONMENT:

Standard office environment


ESSENTIAL PHYSICAL FUNCTIONS:

Ability to lift 20 pounds and sit for extended periods of time.


EQUIPMENT USED:

PC/laptop, computer, printer, office copier, telephone, cellphone, facsimile machine, shredder, Microsoft Office software, online databases Trapeze Novus software, Gmail e-mail etc.

Benefits

Medical, Dental, Vision, 403b Retirement Plan, LTD ( UNUM).

Aflac and FSA are optional

Level of Language Proficiency

English and Spanish

Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply

jobs@seaburyresources.org
http://www.seaburyresources.org

Please include a copy of your resume, cover letter with salary requirement(s).


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