Quality Assurance Specialist

Job Type

Full Time




330 West 42nd Street
New York
New York
United States


The 1199SEIU Benefit & Pension Funds provide comprehensive health, pension, and quality of life benefits to unionized workers represented by 1199SEIU United Healthcare Workers East. We are among the largest labor-management funds in the nation, covering 400,000 members and their families.

If you’re ready for the brightest career future, join us in this excellent opportunity to showcase your talents. We are currently seeking an experienced Quality Assurance Specialist for our Pension department. 


  • Review and authorize pension benefits for retired 1199SEIU members, surviving spouses, beneficiaries and their estates; ensure benefits are processed in compliance with Federal and Plan regulations 
  • Verify pension calculations and medical benefit entitlements for members who receive counseling; ensure members are informed of accurate pension and medical benefits due to them upon retirement
  • Maintain counts of daily production including approvals and rejections for Quality Assurance Specialists; provide up to date information on daily production 
  • Generate and review written correspondence to members based on Plan provisions; accurately inform members of retirement benefit options or reasons for denials 
  • Counsel prospective retirees on pension and medical benefits as needed; provide information of various retirement options regarding payments and benefits
  • Review and authorize re-calculation of pension benefits; adjust any underpayment or overpayment in pension benefits based on additional information obtained from members, employers or Social Security Administration
  • Review and audit changes made by Pension Reconciliation Unit; ensure updated information has the proper authorization and signatures
  • Perform additional duties and projects as assigned by management
  • Must meet performance standards including attendance and punctuality


  • High School Diploma or GED required; Bachelor’s degree preferred
  • Minimum four (4) years pension claims processing or pension counseling experience in a benefits environment required
  • Comprehensive knowledge of pension administration, eligibility requirements, benefit provisions, and enrollment protocols required
  • Solid background with pension auditing and compliance review desirable
  • Basic skill level in Microsoft Word required; basic Microsoft Excel preferred
  • Able to perform data analysis, pension calculations and ability to navigate pension systems (Vitech V3) 
  • Excellent written and verbal communication skills; able to work independently and in teams
  • Superb time management skills required; ability to work well under pressure for timely payment of pension files, meet deadlines and department goals
  • Positive work attitude and good interpersonal skills a must; able to maintain professional ethics in the performance of duties 
  • Proactive and analytical problem solver required; able to communicate with management and staff on complex issues


medical, dental, prescriptions, tuition reimbursement, child care, no copays

Professional Level

Entry level

Minimum Education Required

High School

How To Apply


We offer a competitive salary, an excellent fully employer-paid comprehensive benefits package and talented professional colleagues. For consideration and to apply, please mention you saw this ad in Idealist. We are an Equal Opportunity Employer.