Non-Residential Program Manager

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Published 27 days ago


The Program Manager, Non-Residential is responsible to oversee the daily activities of the Non-

Residential Drop-In Center ensuring a high quality of service through direct supervision,

management, and program development. In coordination with the Director of Program and

Program Implementation, the Program Manager will work with program Youth Advisors and

community partners to provide comprehensive services to youth while ensuring implementation

of agency philosophy, policy, and procedures. The Program Manager serves as the on-site

supervisor, delegating shift responsibilities to program staff, and therefore must exercise independent

and sound judgment at all times particularly in regard to youth and facility safety


Duties and responsibilities include, but are not limited to:

Program Development & Implementation

▪ Ensure the highest quality delivery of services to youth in accordance with the Covenant

House Mission Statement and Principles and Core Values.

▪ Initiate and maintain positive, professional, and mentoring relationships with youth and


▪ Promote a peaceful, healing environment by utilizing the principles and practices of trauma-

informed care, harm reduction and positive youth development in all aspects of work and

youth engagement, including crisis prevention, intervention, and de-escalation.

▪ Ensure that Covenant House Illinois (CHIL) is a welcoming, safe, and secure "homelike"

environment for youth receiving services

▪ Oversee the development and implementation of Non-Residential programming through the

Drop-In Center.

▪ Coordinate service delivery with Youth Advisors, Case Managers, and agency partners

▪ Manage all daily activities of the Drop-In Center; including assigning staff to their daily

shift assignments to ensure the needs and activities for youth participants are met.

▪ Oversee maintenance of the physical space to include cleanliness, safety, emergency

situations, report any maintenance needs, and ensure compliance with CHI Child Protection,

licensing, and/or OSHA Standards.

▪ Develop and communicate Youth Advisors schedules, payroll and timesheet approval and


▪ Maintain all required resident CHIL documentation and notes, including timely data entry

into our Efforts-to-Outcomes (ETO) data management system

▪ Coordinate service delivery and daily schedule with Youth Advisors.

▪ Monitor program supplies and usage to coordinate refurbishing of supplies per agency


▪ Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and

annual reports as assigned and scheduled by direct supervisor.

▪ Supervise completion and approval of incident report including critical incidents per Child

Protection Policy and Procedures.

▪ Provide and ensure effective communication with case managers regarding youth

interactions, progress towards case plan goals, concerns that are relevant to providing care

Supervision of Staff

▪ Provide weekly supervision and annual performance evaluations to program Youth Advisors

▪ In collaboration with the Director of Program and Program Implementation, identify and

coordinate new hire orientation and ongoing staff training

▪ Coordinate and facilitate weekly staff meetings as needed

▪ Attend department Management Meetings and ensure dissemination of all information to

staff within area of responsibility.

▪ Inform the Director of Program and Program Implementation of all unusual situations or

incidents affecting youth safety/security and program operation.

▪ All other duties as assigned by Director of Program and Program Implementation Director


Master’s Degree Preferred OR Bachelor’s Degree in Social Work or related field with 10 years’

experience. Years of experience can be substituted for education. Experience working with

adolescents or disadvantaged populations, preferably in a residential setting. Experience in a

supervisory capacity providing direct supervision and evaluation of staff is preferred.


 Understand and comply with all Agency policies and procedures.

 Understand and comply with all principles of Trauma-Informed Care. Willingness to acquire

basic concepts in care coordination for adolescents and young adults and incorporate into


 Is approachable, relatable, builds rapport well, and practices active listening with individuals

of varied cultural backgrounds, embracing differences in behavior and lifestyle choices.

 Knowledge of community social service resources to assist youth with needs related to

housing, employment, education, and social-emotional well-being.

 Knowledge of crisis intervention and ability to address conflict between youth exhibiting

challenging behaviors; able to respond quickly and safely while continuing to be a settling

influence in crisis situations and emergencies.

 Can maintain confidentiality while understanding and complying with requirements of

mandated reporting, duty to warn, HIPAA, and other limits to confidentiality.

 Willingness to utilize training opportunities in support of personal and professional growth,

competence development, and to increase overall capacity to serve youth every day.

 Well-developed verbal and written communication skills.

 Proficient with standard computer operating systems. Ability to navigate Microsoft Office

Suite, online databases, and other programs and websites as required.

 Willingness and ability to work outside of normal business hours as well as Holidays and

weekends as needed.

 Able to accommodate a wide range of physical activity, including but not limited to walking

long distances, moving up and down the stairs, lifting bags or boxes up to 50 pounds, driving

a minivan, and physically assist youth if needed.

 Willingness and ability to attain a CPR/First Aid Certification.

 Possess a current and valid Driver's License.

 Have a good driving record.

 Pass federal, state, and local background check investigations.

 Organizational abilities and level of responsibility conducive to ensuring team and youth

safety, keeping supplies inventoried and stocked, and tracking and reporting on grant-funded


 Able to articulate successes and challenges experienced by youth to inform program

development and effectively communicate with CHIL staff, community partners, funding

sources, and others.

 Willingness to see past differences in behavior and functioning and ability to passionately

advocate for the right of all youth to be valued, supported, and housed.

 Flexibility and willingness to work weekends and holidays. Evening hours are may be

required to ensure program needs are being met.


The Program Manager, Non-Residential is responsible to oversee the daily activities of the Non-

Residential Drop-In Center ensuring a high quality of service through direct supervision,

management, and program…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 31, 2021
  • Education
    4-Year Degree Required
  • Professional Level


$45,000 - $50,000





30 W Chicago Ave, Chicago, IL 60654, USA
5th Floor

How to Apply

To Apply:

• Submit cover letter with resume and salary range requirements to: chjobs @

• Please write Program Manager, Non-Residential, your Last Name, First Name in the subject line of your e-mail. Incomplete applications will not be accepted. No phone calls please.

To Apply:

• Submit cover letter with resume and salary range requirements to: chjobs @

• Please write Program Manager, Non-Residential, your Last Name, First Name in…

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