Search

Job

Assistant Director, Community Outreach

Posted by
New
|
Published 12 days ago

Assistant Director, Community Outreach

Arlington, VA

The Assistant Director, Community Outreach (ADCO) will serve as a liaison to AHC residents, resident advocates, and other community members to better understand residents’ experiences living at 100% of AHC’s properties. The ADCO will work with AHC Management, third-party property managers, Asset Management, and Resident Services to develop and implement strategies to help ensure AHC’s facilities and on-site staff are meeting residents’ needs. The overarching goal is to improve communication with residents and, ultimately, the quality of their experiences living in AHC apartment communities.

Responsibilities include:

  • Gather information from residents about their living experiences in AHC apartment communities through regular conversations, focus groups, surveys, resident meetings, and access to other relevant data.
  • Work with AHC Management and third-party property management companies to institute regular resident meetings. Record relevant information shared and work with all Regional Managers and Community Managers to disperse among residents.
  • Work with Manager, Data Analytics, to gather relevant resident data to broaden AHC’s understanding of resident concerns and help evaluate the needs of each AHC apartment community.
  • Prepare and submit regular reports regarding feedback from residents to Sr. VP of AHCM and designated Regionals, and to Asset Management and AHC’s Executive Team (as needed).
  • Work with AHC Management and third-party property management companies to develop appropriate strategies and solve resident issues as quickly and effectively as possible.
  • Build strong relationships with resident advocates across jurisdictions with the goal of understanding and addressing AHC residents’ concerns and ensuring advocates understand the best ways to resolve resident issues working with residents and property management.
  • Interview relevant stakeholders including local government officials, housing advocates, and other community-based organizations to include their perspectives in AHC’s decision-making as the organization works to maintain AHC’s excellent reputation in the community.
  • Evaluate effectiveness of existing and potential tools for communicating with residents: Rent Café (including texting), WhatsApp, Modern Message, Resident Connect, Survey Monkey, phone calls, in-person meetings, resident letters, and other tools available. Consider resident survey to inform decisions on which platforms we decide to use and the focus of information we disseminate moving forward.
  • Create basic systems for documenting all activities and write reports summarizing what has been learned.
  • Performs other related duties as assigned.

Minimum requirements:

  • Bachelor’s and/or master’s degree in communications or related field.
  • At least 5 years’ experience in community outreach or related field.
  • Previous experience with property management and affordable housing strongly preferred.
  • Excellent written and oral communication skills.
  • Excellent strategic planning skills.
  • Excellent public speaking and presentation skills.
  • Proficient in Microsoft Office.
  • Bilingual skills (English AND Spanish, Amharic or another language spoken by a large percentage of AHC residents) required.
  • Knowledge of local communities in Northern Virginia, DC, Montgomery County, and/or Baltimore strongly desired.

For immediate consideration, please visit & apply on our website www.ahcinc.org,

under the ‘About Us’ tab. E/O/E

Assistant Director, Community Outreach

Arlington, VA

The Assistant Director, Community Outreach (ADCO) will serve as a liaison to AHC residents, resident advocates, and other community members to better understand residents’ experiences…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Managerial

Benefits

AHC is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family and your lifestyle.


Medical – Kaiser

Dental & Vision – Guardian

Retirement – 403b & 401k

Long-Term & Short-Term Disability

Flexible Spending Account (FSA)

College Savings Program

Paid Leave

Paid Holidays

Life & Accidental Death & Dismemberment (AD&D)

Voluntary Life and Accidental Death & Dismemberment (AD&D)

Other Benefits….

  • Commuter Benefit
  • Free Onsite Fitness Center
  • Wellness Incentive Program
  • Employee Assistance Program (EAP)
  • Membership with Arlington Federal Credit Union
  • Tuition Reimbursement & Professional Development
  • And much more...


AHC is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family and your lifestyle.


Medical…

Level of Language Proficiency

Spanish or Amharic a plus

Spanish or Amharic a plus

Location

Temporarily Remote
Work must be performed in or near Arlington, VA
Associated Location
Arlington, VA

How to Apply

For immediate consideration, please visit & apply on our website www.ahcinc.org,

under the ‘About Us’ tab. E/O/E

For immediate consideration, please visit & apply on our website www.ahcinc.org,

under the ‘About Us’ tab. E/O/E

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.