Social Worker/Site Supervisor- 1036 Mission Street

Job Type

Full Time




201 Eddy St.
San Francisco
United States


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Under the general direction of the Support Services Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers. The Social Worker/Site Coordinator is also responsible for the supervision of off-siteSocial Workers.


· Deliver culturally inclusive support service programs for tenants.

· Provide supervision to on and off-site Social Work Staff.

· Hire, orient and train new supervisees.

· Manage a caseload of individuals.

· Assertively and regularly outreach to all assigned tenants, including home visits.

· Identify tenants in need of services and maintain awareness of tenant's overall health status; including but not limited to specific medical, mental health and substance use needs.

· Complete comprehensive Intakes and Needs Assessments with assigned tenants.

· In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.

· Provide assigned tenants with trauma informed case-management and supportive counseling.

· Provide housing stabilization, retention and eviction prevention services.

· Provide Crisis Intervention and conflict resolution

· Provide tenants with family focused information and referrals to off-site service providers in the community

· Provide referrals and linkages to off-site Out of School Time programs

· Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources

· Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care

· Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.

· Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention

· Provide permitted follow-up information to Property Management staff as needed.

· Serve as liaison/advocate for tenants with Property Management and off-site service providers.

· Attend all weekly meetings with assigned Property Management staff.

· Attend all on-site Property Management facilitated Tenant Meetings.

· Attend monthly off-site community meetings as assigned.

· Attend all other regularly scheduled meetings

· Develop new resources and relationships with outside service providers.

· Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services

· Assist families with reunification & family sustainability

· Comply with all HIPAA and PHI policies and procedures

· Maintain accurate and up-to-date document of all tenant services using TNDC's CIRCE electronic database

· Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System

· Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco's Coordinated Entry System and in partnership with TNDC's Property Management

· Carry and respond promptly to cell phone calls daily and provide 24-hour emergency response

· Other duties as assigned.


· Knowledge of and sensitivity to issues of homelessness.

· Knowledge of Trauma Informed Care approaches

· Excellent knowledge of substance abuse and mental health issues.

· Excellent crisis intervention skills.

· Demonstrate a willingness and ability to practice principles of cultural humility

· Demonstrated capacity to work with culturally diverse, low-income populations.

· Strong analytical skills.

· Ability to handle a variety of tasks simultaneously.

· Initiative and creativity.

· Computer proficiency: Microsoft Word.

· Ability to maintain strict confidentiality.

· Strong leadership skills.

· Attention to detail.

· Ability to work as a member of a multi-disciplinary service team.

· Excellent benefit advocacy skills.

· Demonstrated ability to work as a team.

· Excellent problem solving skills.

· Strong communication skills.


· Master's Degree in Social Work or a related field.

· Two years of experience working with very low-income people in a social service setting.

· Two years of experience working with families

· One year of experience providing supervision to staff.

· Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.

· Demonstrated knowledge and understanding of issues related to aging in place.

· Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.


· Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English

· Experience working within a Harm Reduction Model.

· Experience working in a Permanent Supportive Housing setting.

· Experience providing housing stabilization, housing retention, and eviction prevention services.



Level of Language Proficiency


Professional Level

None specified

Minimum Education Required

No requirement