Santa Clara County CAFA Mentor Program Manager

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Published 22 days ago

Position Title: CAFA Mentor Program Manager

Reports To: Associate Director of Santa Clara County

Location: Santa Clara County

Status: full-time, exempt

About Fresh Lifelines for Youth

Fresh Lifelines for Youth (FLY) is an award-winning nonprofit working to break the cycle of juvenile violence, crime, and incarceration. In twenty years of this work, FLY has supported tens of thousands of young people impacted by the justice system. FLY is at a critical juncture in our evolution: adding to a long history of success providing impactful intervention and prevention programs for young people, we understand that the pipeline-to-prison is a series of systems, structures and practices that suppress the ability of young people of color and other marginalized young people to thrive. We’ve set an audacious goal to do something about it: by 2030, through partnering with young people, communities, and systems, FLY will contribute to the fight for equity and justice by taking concrete steps to dismantle California’s pipeline to prison, equip 30,000 juvenile-justice and at-risk youth to transform their lives, and strengthen services for marginalized youth in California and beyond. More info at:

Program Summary: 

The FLY CAFA Mentor Program is a 12-15 month program for youth who are on probation and want additional support from an adult in their communities to achieve their goals. For nearly two decades, FLY has trained and matched adult volunteer mentors with youth on probation. The mentors meet weekly with the youth to support them in developing new attitudes, behaviors, and ambitions. Each mentor/mentee match has a FLY case manager for support and also attends monthly group activities organized by FLY. In partnership with the Probation Department and the courts, FLY added a court advocacy component to address the fact that youth of color were failing a specific type of probation at significantly higher rates than white youth. FLY’s CAFA (Court Appointed Friend and Advocate) Mentor Program helped achieve a dramatic turnaround in the failure rates. Because of this success, all mentors are now granted legal standing to act as advocates for their mentees in the courtroom and at schools.

Position Summary: 

The CAFA Mentor Program Manager is responsible for day-to-day managing of Mentor Program and meeting of all program deliverables and outcomes, including meeting program goals in volunteer recruitment, mentor/mentee matching, volunteer training, activities, and outcomes. They are responsible for program deliverables for 6 direct reports, including Case Managers and a Mentor Program Match Manager. This includes maintaining accurate, organized and up to date records of all program components.

Position Responsibilities: 

Manage Mentor Program and Oversee and Design Program components

·       Support Case Management Services for Active Mentor/Mentee Matches

·       Support Mentor Program staff in determining appropriate mentor/mentee matches as weekly check-ins with Case Managers to provide thought partnership and keep a pulse on how things are going with the matches as they progress through the program. This includes supporting team members in crisis situations. 

·       Review program documents on a regular basis to ensure documents are up to date and accurate

·       Support in sharing resources and coordinating event opportunities with mentors

·       Organize and file all case management documentation, probation reports and liability paperwork

·       Review youth case files and paperwork for completeness by case managers

·       Establish and monitor positive working environment and team morale

·       Lead team meetings and debriefs to ensure cohesion among team members, provide guidance, oversight, and relevant feedback

·       Manage Mentor Program budget which includes managing program funds; monitoring, tracking, and approving expenses made by Mentor Program staff

·       Collaborate with Evaluation and Learning Department to create, design and streamline systems for tracking of data, statistics and outcomes

·       Supervise Direct Reports and hire and train new staff as needed. Connect staff with training opportunities on an ongoing basis.

·       Prepare monthly Grant Reports and Program Audits

·       Lead Recruitment Efforts of Mentees by working with system partners such as the court and probation.

·       Represent FLY at CITA (Court for Individualized Treatment of Adolescents) meetings, as well as other probation meetings and spaces

·       Facilitate volunteer trainings alongside the team

·       Participate in managers meetings and other leadership spaces within FLY

·       Collaborate with other counties to ensure CAFA Program Alignment and facilitate the sharing of best practices

·       Maintaining proactive and consistent communication with system partners

·       Managing stakeholder meetings and special projects as needed 

·       Other duties as assigned or needed

Applicant Strengths & Experience

The ideal candidate will have a deep commitment to social, racial, and economic justice with experience in mentoring and case management and a passion for collaborating with young people to improve our community.

·       Program Management Experience and Education: BA preferred (Master’s degree in social work or candidates with educational or legal background is preferred), ideally in a related field. At least three years demonstrated success providing leadership to staff in a nonprofit, government, educational or private sector organization. Track record of successful program management. Experience developing creative structures of support/accountability among peers and teams. Proven administrative skills. At least three years’ experience working with underserved and disadvantaged youth is preferred. 

·       Relationship Building: Ability to initiate, develop and maintain trusting relationships in a short period of time with staff, youth, parents, those representing the juvenile justice system, other key external stakeholders, and FLY volunteers. Possess the passion to energetically promote FLY’s mission and Program components to attract, develop and retain youth and volunteer participation with FLY.  

·       Communication and Facilitation Skills: Exceptional listening, verbal and written communication skills; timely and professional follow-through with phone calls and email correspondence; and the ability to effectively present information in a clear and concise manner to management, program staff and community partners.

·       Budget Management: Managing a comprehensive budget for all program and staffing needs, ensuring compliance with government and foundation grants and contracts.

·       Performance Management and Data Analysis: Experience understanding data and how it informs programmatic changes, impacts performance management, and allows FLY to track program effectiveness.

Preferred Competencies

·       Collaboration: Able and willing to work with colleagues within own team and/or across teams to achieve FLY's mission

·       Change Management: Effectively prepares for and guides teams through change and transition, both small and large

·       Communication: Uses effective written and verbal communication with staff, teams, and communities served; demonstrates empathy, self-awareness, and listening skills

·       Critical Thinking: Consistently identifies, gathers, and applies relevant information to complete work efficiently and effectively


This position is a full-time exempt salary role at a rate of $62,708/annually with differential pay based on advanced degree. Our Total Rewards Package also includes the following: 

·       Healthcare and/or 403(b) stipend

·       Mileage reimbursement 

·       10+ PTO days per year plus 12 holiday days; FLY also provides 3-4 additional "rejuvenation days off" twice per year in July and December (these days off are above and beyond your accrued PTO hours)

·       8 hours of civic engagement hours

·       Annual professional development goal stipend with a portion eligible toward health/wellness needs 

·       Employee Assistance Program (paid for by FLY)

·       Flexible work schedules and occasional remote work days 

At FLY we have adopted a no-negotiation policy. This policy is less about not allowing for negotiation, but more about our commitment to equity. Our commitment to equity is ensuring that the offers that we make to each member of our staff is the very best offer that we have.

Our Commitment To Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to serve our youth and communities better. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply. Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. While COVID-19 poses a threat to the health and well-being of all individuals, vaccinations can significantly reduce that threat and help protect our workplace as well as our community. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment.

However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. However, this must be approved through FLY’s compliance department. If approved, employee’s will be subject to weekly COVID-19 testing and must wear masks/PPE at all times. 

Additionally, FLY will allow accommodations for unvaccinated employees to perform their essential job functions so long as it does not impose either a direct threat to the health and safety of the workplace and employees; or an undue hardship on the organization.

If either of the two conditions above are not met, and the employee can not receive the vaccine, employment may be terminated. 

If you have additional questions, please contact us at (408) 263-2630 or email

How to apply

Please visit our website and apply under our "careers" page. You will need to include a letter of interest or cover letter and your resume

Position Title: CAFA Mentor Program Manager

Reports To: Associate Director of Santa Clara County

Location: Santa Clara County

Status: full-time, exempt

About Fresh Lifelines for Youth

Fresh Lifelines for Youth (FLY) is an award-winning…

Details at a Glance

  • Time Commitment
    Full Time Schedule


568 Valley Way, Milpitas, CA 95035, USA

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