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Client Coordinator

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Published 11 days ago

General Summary:

The Client Coordinator is responsible for all client relations including meal delivery, friendly visits, grocery shopping services, and “Animeals” ensuring quality services to all clients through execution of administrative tasks.

Essential Duties:

  • Ensure phone coverage during delivery hours (10:00am–1:30pm Mondays - Saturdays including holidays) providing excellent customer service.
  • Intake new Meals on Wheels clients, processing paperwork, and coordinating with client for start date/dietary restrictions/delivery instructions.
  • Manage ServeTracker database of active clients, keeping accurate records.
  • Coordinate with kitchen staff, providing accurate client info for meal preparation.
  • Maintain relationship with Evanston Hospital, placing meal orders in a timely manner.
  • Partner with Program Coordinator to assist in volunteer management as needed.
  • Organize client retention activities including newsletters, surveys, and giveaways.
  • Attend the annual gala and other events as requested by Executive Director
  • Other duties as assigned

Position Requirements:

  • Bachelor’s degree required.
  • Must be very organized with attention to detail.
  • Must have outgoing, positive communication skills.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check.
  • Current driver’s license and auto insurance and access to an automobile.
  • Nonprofit experience a plus.

Working Conditions: Work takes place in Meals on Wheels Northeastern Illinois office and throughout the Meals at Home delivery area.  Use of computer, cell phone, copier/scanner, and other office equipment is necessary.  

General Summary:

The Client Coordinator is responsible for all client relations including meal delivery, friendly visits, grocery shopping services, and “Animeals” ensuring quality services to all clients through execution of…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required

Salary

$39,500 - $39,500

Benefits

Paid Holidays and Time Off

Buy-In Group Insurance Plan

Paid Holidays and Time Off

Buy-In Group Insurance Plan

Location

On-site
1723 Simpson Street, Evanston, IL 60201

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