Since 1984, Share Our Strength® has led the fight against hunger and poverty by inspiring and organizing individuals and businesses to share their strengths. Today, through the No Kid Hungry and Cooking Matters campaigns, Share Our Strength is ending childhood hunger in America by ensuring all children get the healthy food they need. No child should go hungry in America – we’re on our way to making that a reality and we want you to join us. We’re bold, creative, always open to new ideas, and 100% dedicated to our mission. If that sounds like you, we’d like you to consider becoming part of our team.
Working with the Director, Fundraising Systems and the Senior Manager, Gift Administration, the Manager will lead on projects to improve processes, improve donor experience and support fundraising efforts related to donors under $10,000. The Manager will oversee the day-to-day operations of external caging, inbound inquiry, acknowledgement and premium fulfillment vendors. Serving as the subject matter expert for inbound inquiries, the Manager will ensure best in class donor service across all channels and drive processes to respond to donor inquiry and fulfillment requests within 48 hours. As a member of the Donor Operations team, the Manager will also implement processes that meet the logistical and operational needs of the broader fundraising team as needed. The Manager will also support the Senior Manager, Gift Administration in financial reconciliation of caged revenue.
The role is preferably based in Washington, DC, but could be fully remote for the right candidate.
DUTIES AND RESPONSIBILITIES
- Manage diverse relationships and collaborate across teams to improve operational efficiency of everyday gift administration processes.
- Serve as day-to-day contact for acknowledgement (Concord), and premium (Hartland) vendors.
- Serve as day-to-day contact for external caging and tribute vendor (Merkle) and external donor service vendor (Infocision).
- Collaborate with Donor Operations and Development teams to develop efficient internal processes for positive donor experience.
- Serve as subject matter expert for inbound Development inquiry process and drive processes to respond to donor inquiries within 48 hours.
- Drive processes to fulfill acknowledgements and premiums within 48 hours of gift.
- Oversee quality control of caging and direct key entry into RE NXT and identify, document, and improve non-gift processes associated with the caging process (comment mail, no gift correspondence, escalations).
- Work with the Director, Fundraising Systems and Senior Manager, Gift Administration and the Finance department on monthly reconciliation of caged revenue.
- Support maintenance of batches, paper files, and other records related to contributions, in accordance with both IRS and Share Our Strength guidelines.
- Strive for continual process improvement within designated scope and across teams, tracking ROI where applicable.
- Oversee and manage workplace giving program.
- Complete projects, or components of projects, with little direction.
- Oversee execution of escalation process and ensure it meets stakeholder needs.
- Update and maintain job knowledge by participating in educational and professional development opportunities, monitor industry trends, meet changing needs, and support innovative fundraising initiatives.
- Manage associated data file transfers between Donor Operations and vendors.
- Assist with database queries, reports, imports, and exports, as needed.
- Maintain policy and procedure manuals for all associated responsibilities.
- Ability to work during the December holidays between December 26th and January 1st
- Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensuring this value is embedded in the organization and throughout our work.
- Other duties as required.
- Bachelor’s degree preferred, but not required.
- At least 4 years of experience in a fundraising environment, managing projects and process improvements or demonstrated ability to support diverse fundraising teams.
- Skill and ease in building sustainable relationships at all levels of the organization and work successfully with them for the purposes of fund development.
- Demonstrated experience and knowledge of applicable IRS regulations regarding philanthropic contributions and Generally Accepted Accounting Principles (GAAP).
- Excellent interpersonal and communication skills (both verbal and written), including strong presentation skills.
- Strong analytical, strategic planning, time management, and organizational skills required. An ability to manage multifaceted projects and a capacity to perform well independently in a fluid, multitasking environment are essential.
- Proficiency in MS Office suite required.
- 2 – 4 years’ experience with Raiser’s Edge/RE NXT or other fundraising CRM required. Experience with financial accounting software, such as Financial Edge/FE NXT, preferred.
- Direct experience managing multi-faceted fundraising relationships.
- Demonstrated interest in food justice, anti-hunger, and anti-poverty issues.
- Ability to work on deadline with a high level of accuracy and attention to detail.
At Share Our Strength, we value an individual’s diversity of backgrounds, experiences, ideas and perspectives. A hallmark of our history, culture and values has been the organization’s desire to bring together motivated, intelligent, and talented people to work together to find and implement solutions to end hunger and poverty in the U.S. and abroad. We each come to Share Our Strength with a unique background, but together we form a team that yields amazing results. This shared value of encouraging and embracing diversity in our organization fosters a workplace and culture that is highlighted for its innovation, open expression of ideas, and collaboration. With a strong shared commitment to the organization’s mission, and a unique blend of individual strengths, we are all working toward ensuring that every individual can live a healthy and productive life.