1501 Cherry Street
Summary of Principal Responsibilities
As part of the Operations team, the Development Associate's primary responsibility is to implement and manage a comprehensive stewardship program designed to foster and nurture long-term, meaningful relationships between AFSC and its donors. The Development Associate will collaborate effectively with a diverse group of stakeholders including program staff, donors, development officers, and others, in reporting back to donors on the activity supported by their campaign, planned, major, and annual gifts.
Essential Functions/Responsibilities: The key responsibilities of the Development Associate include the following:
- In collaboration with Development leadership, Communications staff, consultants, and vendors develop and maintain effective stewardship letters, forms, receipts, and reports for both online and offline platforms.
- Process all in-house donor receipts and acknowledgements in a timely and efficient manner.
- Write personal acknowledgment and stewardship letters for signature by Senior Leadership staff.
- Manage the donor acknowledgement phone program.
- Develop and maintain a stewardship resource center on Star Café.
- Monitor and evaluate the effectiveness of stewardship though the ongoing reporting of stewardship activity.
- Develop, maintain, and update a Development Stewardship Procedures Manual. Make reports and recommendations for improvements or adjustments to procedures. Collaborate with the supervisor to improve receipt and acknowledgement processing so that sound donor relations are maintained or when possible improved.
- Interact with donors as a responder to the ASFC toll free phone line: answering questions, accepting gifts, directing to appropriate sources of information.
- Act as a backup for the Development Associate charged with receiving and depositing income.
- Support the Operations Unit with duties as assigned.
Education: Bachelor’s Degree or equivalent in experience.
- Two or more years work experience with a stewardship program in the non-profit fundraising field.
- Keen understanding of the philanthropic sector and familiarity with donor centered fundraising practices.
- Proven writing skills and experience writing and editing professional fundraising documents.
- Excellent interpersonal and communication skills: the ability to successfully interact with a variety of people on different levels, and comfort with speaking and presenting in a group setting.
- Solid organizational skills and the ability to work productively in a fast-paced environment, and the ability to prioritize a multi-faceted workload under strict deadlines, sometimes with limited guidance.
- Flexibility, patience, and the ability to work productively in a team environment and independently, and the willingness to meet unexpected demands with a positive attitude.
- Attentiveness to detail and accuracy.
- Ability to act with sensitivity and discretion while working with confidential information.
- Excellent computer skills with fundraising software preferably Raiser’s Edge and MS Office (Word, Outlook and Excel, in particular).
Other Required Skills and Abilities:
- Commitment to Quaker values and testimonies. Understanding of and compatibility with the principles and philosophy of the American Friends Service Committee including non-violence and the belief in the intrinsic worth of every individual.
- Understanding of and commitment to the principles, concerns, and considerations, of AFSC in regard to issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities. Demonstrated ability to work and communicate with diverse staff.
Compensation: Salary Range 14 – Exempt – Comprehensive medical and hospitalization plan; term life, accident and salary continuation insurances, defined benefit pension plan, plus fringe benefits; participation in unemployment and worker’s compensation and social security.
The American Friends Service Committee is an Affirmative Action/Equal Opportunity Employer. Qualified persons are encouraged to apply regardless of their religious affiliation, race, age, sex, gender identity, sexual orientation or disability.
AFSC’s Central Office and some of its offices in the U.S. are unionized workplaces. This position is represented.
The American Friends Service Committee is a smoke-free workplace.
Minimum Education Required
How To Apply
To apply, please visit www.afsc.org/job-center and complete the online application.