Human Trafficking Crisis Support Advocate

Job Type

Full Time


Details: DOE




2400 Moorpark Avenue
Ste 300
San Jose
United States


Position:            Human Trafficking Crisis Support Advocate

Department:    Asian Women’s Home

Reports to:        Asian Women’s Home Shelter Manager

Job Location:   Shelter (confidential location)

Work Hours:    Full-Time, Non-Exempt 

Asian Americans for Community Involvement (AACI) which was founded in 1973 has an amazing opportunity for the above position in the non-profit sector. AACI’s mission is to improve the health, mental health, and well-being of individuals, families and the Asian community. We do this by providing an array of high quality health and human services, sharing expertise about the Asian community’s needs and best services delivery practices, and providing Asian leadership in advocating on key health and human services issues. AACI has over 170 employees and an annual budget of over $16M.

Position Summary:

Provide culturally competent and client-defined advocacy to shelter residents and non-residential survivors of human trafficking, with a focus on residential support and screening through the 24-hour crisis line. Performs community education to reach out to potential clients and raise awareness of trafficking issues. Attends collaborative meetings and builds relationships with community partners. Collects data and compiles reports for funders. This position reports to the Asian Women’s Home Shelter Manager.

Duties and Responsibilities:

Peer Counseling:

  • Provides ongoing peer counseling for trafficked individuals and families.
  • This includes crisis counseling and safety planning, information and referrals, and intake for shelter as needed over the 24-hour crisis hotline.
  • Supports shelter residents with daily activities, including crisis intervention and practical support. Promotes residents’ understanding of communal living guidelines.

Case Management:

  • Provides survivors with advocacy, accompaniment, interpretation, and translation.
  • Works closely with community partners to coordinate services.
  • Issue areas include: civil, criminal, and immigration legal support; social services; transportation; job and housing search; and other supporting services as may be required by the survivor’s case management plan.
  • Transports clients as needed.
  • Maintains confidentiality of clients and the shelter at all times. Upholds a strengths-based framework of culturally competent, trauma-informed, survivor-centered care.

In-person Response:

  • Provides in-person support as needed in response to law enforcement calls, client emergencies, etc.

Community Outreach and Education:

  • Coordinates and conducts outreach to Asian communities regarding human trafficking and services for survivors.
  • Supports outreach and education efforts of the South Bay Coalition to End Human Trafficking.
  • This may also include production of multilingual collateral and response to media requests.
  • Ensures work is coordinated with the Program Lead, Volunteers and Outreach.

Data Management and Report Generation: 

  • Ensures services are recorded promptly and accurately.
  • Submits monthly reports to funders and responds to funder requests in a timely manner.
  • Coordinates work with the Data Management and Reporting Specialist.


  • Represents the needs of survivors to increase survivor safety and decrease further victimization by systems.
  • Builds relationships with community partners and facilitates joint advocacy efforts when appropriate.
  • Attends internal agency and program meetings and participates on program committees.

General Administration:

  • Assists with shelter operations, including intern/volunteer supervision, donation management, and resident activities.
  • Ensures the shelter is clean and presentable at all times.

Other Duties:

  • Responsible for other duties as assigned.


  • BA/BS in social work, behavioral sciences, other related fields or equivalent experience.
  • One year of professional experience in the human trafficking field, and one year of experience in a professional office environment, preferred.
  • Strong communication skills, both written and verbal. Practices non-violent communication.
  • Fluent and able to provide all services in an Asian language and English (Tagalog preferred).
  • Excellent customer service and client services philosophy in all interactions. Displays initiative and creativity.
  • Values teamwork while also being able to multitask and work independently.
  • Detail-oriented, organized, and able to meet deadlines.
  • Able to work in a flexible environment including some evenings, weekends, and holidays.
  • Must complete 40 hours of state-mandated domestic violence training.
  • Displays cultural humility and is able to work with diverse communities in terms of race, ethnicity, gender identity, sexual orientation, class, age, disability, and so on.
  • Committed to social justice and ending gender-based violence.
  • Demonstrates a high level of professionalism in dealing with confidential information.
  • Strong computer skills, including Microsoft Office applications like Word, Excel, and Outlook.
  • Must have access to and be willing to use a private vehicle with up-to-date insurance and valid driver’s license.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently bends, lifts and/or moves up to 10 pounds with relative ease. Specific vision abilities required by this job include close vision and the ability to adjust focus

AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, religion (includes religious dress and grooming), marital status, domestic partnership status, family care leave status, medical condition as defined under California law, mental or physical disability (including persons infected with the HIV virus or persons with AIDS), genetic information, immigration status, military service or veteran’s status, pregnancy, childbirth and related medical conditions (including lactation), or any other classification protected by applicable federal, state, or local laws and ordinances.

Level of Language Proficiency

Fluent and able to provide all services in an Asian language and English (Tagalog preferred)

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

To apply for this job, please use this link: