Search

Job

Adoptions & Matchmaking Counselor - Animal Welfare

Posted by

Animal Welfare League of Arlington


New
|
Published 10 days ago

January 4, 2021
December 4, 2020
$29,120 - $29,120Salary bonus paid for bilingual staff (Arabic, Mandarin, Sign Language, Spanish, Vietnamese)

The Adoptions & Matchmaking Counselor assists with all aspects of the adoption program for the League focusing on counseling the public on pet ownership to inspire a more humane community. The ideal candidate enjoys working in a fast paced, busy environment and finds working with people as enjoyable as with animals. This position is based in Arlington, Virginia.

RESPONSIBILITIES

  • Facilitate the adoption process virtually and on site at AWLA. Offer adoption consultations on behavior, training and health. Assist the public with adoption choices in an approachable, respectful and courteous manner using the open adoption model. Counsel potential adopters applying to adopt cats, dogs, and small companion animals.
  • Resolve issues and provide support concerning adoptions either pre or post adoption via email, phone and in person. Manage operational protocols for tracking adoption follow-ups
  • Assist in all adoption related administrative tasks such as restocking supplies and supportive materials, filing contracts, creating adoption folders, taking photos of animals, PetPoint data entry, and other programs
  • Oversee retail inventory, Maintain, order and stay within budget
  • Interact with, train, and engage volunteers on a daily basis. Provide training focusing on retention and safety
  • Show available pets to potential adopters
  • Organize adoption paperwork
  • Create kennel cards, website profiles and update as needed to portray our available pets in a fun and engaging way
  • Update and review as needed, document and update results, stages, memos and/or holds based on results
  • As requested track statistics and submit to supervisor
  • Maintain a clean and safe environment for the animals and public
  • Participate in ongoing educational opportunities for staff, volunteers and the community, including kid’s camp
  • Assist in managing operational protocols for tracking adoption follow-ups
  • Write articles on department related news for organization newsletters as requested
  • Assist in utilizing social media such as Facebook and Instagram to network with the community and engage the public with adoptable animals and organization programs as needed
  • Transport animals to groomers, vet appointments, special events, TV segments, etc. as needed
  • Assist in screening potential adoption candidates from outside organizations
  • Assist and cross train in other departments
  • Assist with planning of activities for and at adoption events
  • Other duties as deemed necessary and consistent with the mission of the League

Required Qualifications

  • Hands on experience with animals in either a shelter, clinic or other comparable environment
  • Knowledge of animal body language
  • Knowledge of (or willingness to learn) animal care and behavior to include dogs, cats, and small companion animals
  • Ability to work comfortably with and around animals following AWLA procedures and protocols
  • High school diploma or equivalent
  • Excellent customer service and counseling skills, pleasant demeanor, patient and professional
  • Strong interpersonal skills and demonstrated ability to write clearly and persuasively
  • Demonstrated ability to engage, inspire and instruct people
  • Flexible schedule working with the needs of the shelter , includes weekends and evenings
  • Detail oriented with proven organizational and follow through skills, capacity to work well under pressure
  • Computer literacy with advanced social media skills
  • Commitment to our mission

Typical Physical & Mental Demands

Requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and various weather conditions. May assist in animal restraint and deal with distressed animals, and could be subject to bites and scratches. May be required to lift heavy items (possibly up to 50 lbs) or animals and be physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions.

Must be comfortable around dogs, cats, small companion animals and all wildlife.

Will be required to receive rabies prophylaxis vaccine, hepatitis-B, and tetanus vaccinations.

The Adoptions & Matchmaking Counselor assists with all aspects of the adoption program for the League focusing on counseling the public on pet ownership to inspire a more humane community. The ideal candidate enjoys working in a fast…

Details at a glance

  • On-site Location
  • Full Time Schedule

Benefits

Exceptional benefits packet including medical, dental, vision, vacation, sick & holiday time. Employer 403(b) match after 2 years of employment (7%) and employee pet benefits and perks. Salary bonus paid for bilingual staff.

Exceptional benefits packet including medical, dental, vision, vacation, sick & holiday time. Employer 403(b) match after 2 years of employment (7%) and employee pet benefits and…

Level of Language Proficiency

Fluent, English (Oral, written, reading) - Required

Salary bonus for bilingual (Arabic, Mandarin, Sign Language, Spanish, Vietnamese)

Fluent, English (Oral, written, reading) - Required

Salary bonus for bilingual (Arabic, Mandarin, Sign Language, Spanish, Vietnamese)

Location

2650 South Arlington Mill Drive, Arlington, VA 22206

Apply to This Job

All fields are required
Resume must be uploaded in PDF format
Drag file here or browse
No file chosen
Drag file here or browse
No file chosen
By using the Idealist Application system, you consent to sharing your resume and other personal data with potential employers in accordance with Idealist’s Privacy Policy and Terms of Service.

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.