Job

Community Engagement Coordinator (CEC)

Posted by
Openhouse | San Francisco, CA
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Openhouse


New
|
Published 18 days ago

Start Date

July 1, 2019

Application Deadline

June 24, 2019


Openhouse seeks a positive, compassionate, caring, creative, and organized Community Engagement Coordinator (CEC) who will help support the coordination and delivery of our direct services and community programs that promote engagement, health and wellness for lesbian, gay, bisexual, transgender, and/or queer (LGBTQ) older adults in the San Francisco Bay Area.   

ABOUT OPENHOUSE

Openhouse was founded in 1998 to enable LGBTQ seniors to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, high-impact direct services, and innovative community programs. Openhouse reduces isolation and empowers LGBTQ seniors to improve their overall health, well-being, and economic security. As the initiator of the movement to meet the needs of LGBTQ older adults in San Francisco, Openhouse is a dynamic and entrepreneurial organization on the leading edge of this growing field at the local, state and national levels.

Openhouse services include volunteer Friendly Visitors, housing assistance and education, care coordination, and peer-led support groups to ensure that LGBTQ seniors have the resources, information and support they need. In addition, Openhouse’s Community Engagement Program (CEP) and Support and Wellness Program (SWP) offer over 100 hours of dynamic programming every month that bring LGBTQ seniors together to promote social interaction, community-building, health and wellness, and civic engagement.

POSITION SUMMARY

The Community Engagement Coordinator (CEC) will support Openhouse’s Community Engagement programs to integrate multiple LGBTQAI generations through three main areas: 

1) Intergenerational programming such as Friendly Visitor (FV), MISCI, MAG;

2) Planning, coordination, and execution of ongoing, one-off and large social events including Fall Feast, Intergenerational Brunch, Pride, etc; and

3) Enrollment of eligible LGBTQAI senior community members into Openhouse’s Community Defined Evidence Practice (CDEP), a project funded by the California Department of Public Health (CDPH) whose goal is to assess the positive health impacts of Openhouse’s wraparound Support & Wellness, Community Engagement, and Friendly Visitor Programs in a multi-year community participatory research project.

The position is regular full-time equivalent (32 hours) and will include working on weekends, with full benefits. The position reports to the Manager of Community Engagement Programs.

DUTIES AND RESPONSIBILITIES

1. Assessment, Training, and Matching (Openhouse FV and MISCI intergenerational programs) as part of the Friendly Visitor program team 

*Senior Participant/Community Member

• Conduct comprehensive in-home assessment to ascertain needs, interests and challenges for the community members seeking support.

• Provide high quality service and support to seniors to foster and sustain relationship with the Friendly Visitor volunteer. 

• Work collaboratively with the Friendly Visitor Program Supervisor to help monitor changes in seniors' health and well-being, and level of satisfaction with volunteer match during follow-up calls and/or visits. 

• Work collaboratively with Case Manager and staff from other programs to ensure a welcoming referral into the Friendly Visitor and MISCI programs. 

• Assist participants with accessing information and assistance or case management services, as needed. 

• Match LGBTQ seniors with screened, trained, and committed volunteer matches. 

• Support the Manager of Community Engagement Programs with developing and implementing creative and effective outreach efforts to identify LGBTQ seniors for the Friendly Visitor and MISCI programs that can include but not limited to in-service presentations to social service providers and tabling at community events.

• Serve as point person for MISCI and MAG intergenerational programs.

*Friendly Visitor Volunteer

• Work with Volunteer Coordinator to develop and implement creative and effective outreach efforts to identify and recruit diverse friendly visitor volunteers. 

• Work in collaboration with Friendly Visitor Program Supervisor to screen and train volunteers to ensure successful matches with LGBTQ senior participants. 

• Match committed volunteers with isolated LGBTQ community members. 

• Provide ongoing supervision and support to Friendly Visitor volunteers and MISCI matches (as needed) to help sustain relationships with senior participants through support groups, individual meetings, and developing educational opportunities including skill-building and coping support to help empower Friendly Visitor volunteers. 

2. Ongoing and Large Community-Building Social Events

• Execute special event logistics (e.g., work with multiple vendors, arrange for food and beverages for special events, room set up and break down, assist community members with access into Openhouse special events) including on- and offsite locations, e.g. MISCI Showcase, Fall Feast, Prom, Intergenerational Brunch, etc. 

• Oversee and support volunteers during special events.

• Working with Activities Coordinator to decorate meeting spaces for special events and holidays.

• Working in collaboration with Activities Coordinator to receive and respond to calls and emails related to RSVPs for programming and special events.

• Other duties as assigned.

3. Community Outreach 

• Work with Volunteer Coordinator to recruit volunteers to lead and support community engagement programs.

• Solicit content for monthly newsletter (e.g., images, stories, resource features) to augment the Openhouse monthly activities calendar.

• Work with OH Marketing team to develop collateral materials including flyers, draft program-specific communications, and other outreach materials to promote Openhouse programs and services.

4. Data Collection and Oversight

MISCI, CRDP and General Openhouse Enrollment 

• Collaborate with Openhouse internal CRDP Core team to plan, distribute, and coordinate evaluation process with community partners including: interviews, focus groups, study participant outreach, enrollment, education, and ongoing support.

• Conduct and compile survey data as part of the study at initial contact (baseline), 6-,12-, and 18-month intervals for reports to Evaluation team.

• Respond to questions about CDEP study. Screen participants for enrollment in the study. 

5. Administration

• Manage data, Openhouse registration forms, sign-in sheets, annual Consumer Satisfaction surveys, program evaluations, and other required documentation as required by the San Francisco Department of Aging and Adult Services and other funders.

IDEAL EXPERIENCE

Experience working with LGBTQ older adults is ideal; but all candidates who have the following type of experience and qualifications will be considered:

1. Experience working with older LGBTQ adults or equivalent experience working with other populations with unique socialization and service needs.  

2. Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ community members. 

3. Event planning experience and publication layout/design highly valued. 

4. Public speaking and delivering presentations highly valued. 

5. Committed to diversity and able to recognize and affirm that LGBTQ older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability. 

6. Ability to work with minimal supervision.

7. Special skills or interests in art, drama, music, or fitness welcome.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Knowledge, sensitivity and understanding of issues related to LGBTQ older adults, or equivalent experience working with other populations with unique socialization and service needs. Knowledge of San Francisco’s aging and disability resources preferred. Knowledge of recruiting, working with and supporting volunteers. Knowledge of and familiarity with client assessment, documentation and databases, and information and referral. 

Exceptional communication and interpersonal skills relating to LGBTQ seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. Strong program management skills. Instructional skills to conduct Openhouse volunteer orientations, trainings, and community outreach events. Organizational skills to document and track interactions with community members and volunteers. Collaboration skills to maintain and foster relationships with social service providers, community-based organizations, and other stakeholders. Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Community development/organizing skills highly valued. 

Ability to supervise volunteers and projects in a fast-paced environment. Ability to provide care coordination and linkages, as needed, for participants enrolled in Friendly Visitor program. Ability to collaborate with multi-disciplinary team to assess consumer needs. Ability to receive and integrate feedback from supervisor and program team. Ability to develop relationships and maintain them through cooperative and team interaction. Ability to generate new ideas and see projects through to completion. Ability to act with patience, tact and courtesy in interactions with senior community members, Friendly Visitor volunteers, their families, staff and organizational partners under demanding and difficult conditions.

PHYSICAL REQUIREMENTS REQUIRED

Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.

Openhouse seeks a positive, compassionate, caring, creative, and organized Community Engagement Coordinator (CEC) who will help support the coordination and delivery of our direct services and community programs that promote engagement…

Details at a glance

  • On-site Location
  • Full Time Schedule

Benefits

COMPENSATION AND BENEFITS

This position is full time equivalent (0.8 FTE), and compensation is commensurate with experience and includes health, dental, and vision benefits. This position is eligible to participate in a 401(k) first day of quarter following one year of service with agency match.

COMPENSATION AND BENEFITS

This position is full time equivalent (0.8 FTE), and compensation is commensurate with experience and includes health, dental, and vision benefits. This…

How To Apply

TO APPLY

Email cover letter and resume detailing your qualifications and interest in the position to info@openhouse-sf.org or fax to (415) 296-8008 or mail to 65 Laguna Street, San Francisco, CA 94102. No phone calls accepted. 

Openhouse is an equal opportunity employer. Women, older adults, people of color, transgender people, and people with disabilities are encouraged to apply.

TO APPLY

Email cover letter and resume detailing your qualifications and interest in the position to info@openhouse-sf.org or fax to (415) 296-8008 or mail to 65 Laguna Street, San…

Location

65 Laguna Street, San Francisco, CA 94102
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