Resident Services Supervisor

Job Type

Full Time




San Francisco
United States




Job Summary: The Resident Services Supervisor oversees the delivery of direct services and community programs for a portfolio of nine (9) affordable housing properties with approximately 638 units. The properties are primarily concentrated in the Chinatown/Barbary Coast and Polk neighborhoods with one in Japantown. The position supervises direct services staff and any interns/volunteers (50% time), manages grants and reporting requirements for his/her properties (40% time), and may provide direct services at 1-2 sites when needed (10% time). The position requires a highly organized, flexible, independent, and self-motivated individual who can lead and support supervised staff; demonstrates sensitivity to resident issues and concerns; is creative in developing and measuring programs; willing to continuously learn/develop job skills; and is able to thrive in a dynamic, fast-paced, and diverse working environment. This position is ideal for those interested in social work, program management, program development and evaluation, and non-profit management career tracks.


Full-time, Exempt


Office in Barbary Coast neighborhood, San Francisco


Monday through Friday regular business hours, plus some nights and weekends


DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 29 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

  • Ensure in-house direct support services and programs in portfolio are administered in accordance with Resident Services policies and procedures
  • Provide direct services, including information and referrals, case management, and intervention in housing-related violations or disputes as necessary, including support for site staff as needed
  • Intervene in eviction prevention cases and/or resident issues, as needed
  • Orient new staff to the work of Resident Services
  • Complete and maintain service reports, grant reports, budgets, and program files for community programs and resident services for sites within the portfolio
  • Ensure services in portfolio comply with regulatory agreements/requirements
  • Assist Resident Services Coordinators in conducting resident intakes, as necessary
  • Ensure resident files, as well as those for supervisees, are current, with detailed case notes on all work performed, including resident encounters, intakes, service plans, referrals, outcomes, and participation data in programs
  • Ensure records of resident participation in services (direct services and activities) are accurately entered into the database on a regular basis
  • Meet regularly with the Property Supervisors of sites within the portfolio to review the on-site working partnership between Resident Services and Property Management, including bilateral concerns related to the properties
  • Support resident leadership and empowerment: assist in establishing, developing, and sustaining Resident Councils for the portfolio
  • Work with the Resident Services Manager and Grants Manager on grant applications or housing proposals
  • Work with the Resident Services Manager and other Residents Services Supervisors to develop aging-in-place programs for senior housing sites
  • Assist the Resident Services Manager with developing and reporting on outcome measures for resident services programs
  • Assist the Resident Services Manager in developing and implementing multicultural community-building programs
  • Develop partnerships with existing and new service providers to increase/enhance resident access to services
  • Attend regular meetings within Resident Services, Programs Department, and Chinatown CDC
  • Participate in relevant neighborhood collaborative meetings and projects -- such as safety committees, community benefit districts, and shared community space -- and that will enhance the quality of life for residents
  • Comply with services mandated reporting procedures
  • Recruit, Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices.

·        Ensure Resident Services expenses for supervised portfolio is spent according to procedures and remain within the annual budget

Knowledge, Skills, and Experience:

  • General understanding of, and sensitivity to, issues related to homelessness, substance use, mental health, and aging amongst the very low-income populations
  • Computer skills: MS Word, Excel, Outlook, PowerPoint, Internet
  • Strong organizational and communication skills
  • Strong analytical, problem-solving, and follow-through skills
  • Attention to detail
  • Capacity to operate independently, take initiative, and exercise independent judgment
  • Ability to work effectively with people from ethnically and socio-economically diverse backgrounds
  • Ability to remain professional in stressful situations and exercise crisis de-escalation
  • Ability to maintain confidentiality information
  • Ability to multitask and work in a fast-paced team environment

Minimum Qualifications:

  • Bachelor's Degree in Social Work or related field
  • One year of experience in providing direct services in the form of case management, information and referrals, and/or linkages to community/public resources to low-income populations
  • One year of experience in developing, organizing, and implementing group activities
  • Ability to work effectively with culturally diverse populations
  • Knowledge of, and sensitivity to, the needs of low-income people
  • Ability to travel and coordinate services for several buildings in San Francisco

Preferred Qualifications:

  • Master Degree in Social Work, preferably LCSW
  • Experience working within a Harm Reduction Model
  • Experience with crisis de-escalation
  • Experience working in SROs
  • Experience with property management and/or affordable housing-based resident services
  • Experience in program planning, implementation, and outcomes measurement
  • Experience in working with databases to enter and report information
  • Familiarity with San Francisco’s Chinatown and Polk Street neighborhoods
  • Bilingual/biliterate in English/Cantonese or English/Russian or English/Spanish

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply