Program Manager - Here We Thrive

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Published 9 days ago


MEND is seeking an innovative Program Manager to initiate

and pioneer a new program model called Here We Thrive (HWT) which is grounded

in Social Determinants of Health and how they intersect to support improved

outcomes. The Program Manager will also oversee the agency’s Welcome Center and

Intake Services. HWT combines under one umbrella an array of multi-faceted case

managed services: Family Support, Pathways to Wellness, and Employment Services

with a goal of leading to greater self-sufficiency of low-income individuals

and families served.


1.    The Program Manager provides oversight to MEND’s Welcome Center,

Intake Services and Here We Thrive programs, supervising and coaching program

staff to ensure effectiveness, efficiency, compliance with grant requirements

and conformance with MEND’s Strategic Plan objectives.

2.    Develops high-quality robust collaborations with community

partners and public agencies to meet participant supportive service needs, as

well as with local employers who can hire program participants; promotes

community engagement for program staff and participants.

3.    Applies continuous quality improvement principles to the design,

implementation, revision of program delivery strategies, and performance

improvement plans based on evaluation results.

4.    Stays abreast of industry standards, reviews external data and

benchmarks to identify opportunities for improvements.

5.    Ensures timely and accurate data collection, analysis of program

performance; oversees development of standard operating procedures, program

forms and other materials.

6.   Ensures compliance with grant and funder service and budget requirements;

regularly prepares and submits statistical and narrative reports on status of

programs and grant outcomes.

7.    Assists with the development of grant proposals and participates

in discussions to support ongoing operations and/or expansion.

8.    Conducts periodic case file reviews of all assigned programs to

ensure complete and accurate records are being maintained and addresses any

deficiencies with program staff.

9.   Facilitates weekly department meetings to plan activities, to

strategize on service delivery for participants, and evaluate services.

10.  Represents MEND at meetings, events and conferences as needed.

11. Other duties as assigned.


·        5 years’ experience leading social service program addressing poverty and economic self-sufficiency for people who are low income, homeless or at risk.

·        Bachelor’s degree in social work, psychology, education or related required; Master’s preferred; LCSW or LMFT is a plus. Will consider an equivalent combination of education, training, and experience.

·        Bilingual English/Spanish Fluency.

·        Experiencing developing and managing project and department budgets.

·       Understanding of adult learning principles.

·        Familiarity with career development and occupational and career assessments, including those offered at no cost through DOL and other sources.

·        Understanding of available public and private supports for increasing economic self-sufficiency and employment outcomes, such as DPSS (GR, TANF, CalFresh), AJCCs, Occupational Centers,

Community Colleges, EITC, Child Tax Credits, etc.

·       Cognizant of diet related health concerns and available supports to improve wellness.

·        Awareness of social determinants of health and barriers experienced by people in poverty.

·        Strong interpersonal and motivational skills.

·        Experience working with individuals with diverse ethnic backgrounds.

·        Demonstrated ability to work effectively as a member of a team.

·        Proficient in Microsoft Office; knowledge of ETO a plus.

·        Excellent written and oral communication skills; able express concepts in a clear and compelling manner.

·        Position requires some local travel; approx. 25% of the time; must have reliable transportation and valid automobile insurance.

·        Satisfactory health screen and negative TB test.

·        This position is a mandated reporter and also must have a satisfactory background check.



MEND is seeking an innovative Program Manager to initiate

and pioneer a new program model called Here We Thrive (HWT) which is grounded

in Social Determinants of Health and how they intersect to support improved

outcomes. The…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level


USD 72,000 - USD 78,000

Level of Language Proficiency

Bilingual English/Spanish Fluency

Bilingual English/Spanish Fluency


San Fernando, CA, USA

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