Impact Manager

Job Type

Full Time




36 South Wabash Avenue
United States


The Impact Manager is responsible for driving the successful implementation of the Whole School Whole Child service model by building and cultivating strong school partnerships and developing a team of committed, idealistic leaders and school practitioners. The Impact Manager plays a crucial role in leading a team of AmeriCorps members through a 10 - month long journey of learning, reflection, and service in schools (civic action) that builds their civic capacity and civic identity.

Service Impact Delivery: Oversee the execution of City Year’s Whole School Whole Child Tier 1 supports and Tier 2 interventions.

  • Oversee the implementation of whole school and class service; includes instructional support, thematic events, culture, and climate.
  • Provide structure and common understanding of service model between Headquarters, the site, AmeriCorps members, and service partners.
  • Create clear, realistic, and measurable objectives for accomplishing Whole School Whole Child goals.
  • Capture best practices and share with the larger City Year community of practitioners.
  • Analyze and use data from teacher and AmeriCorps member surveys, student, school and district level data, and classroom observations to explain trends and identify opportunities to improve: interventions, whole school and class service and AmeriCorps member performance.
  • Oversee 1 of 7 coordinator role positions that the AmeriCorps members execute in addition to their service delivery with students. Areas include: Attendance, English, Math, Extended Learning, Socio - Emotional Learning (Elementary and High School Level), and Resource In - Kinding.   

Corps Impact Delivery: Guide AmeriCorps members to meet their service performance requirement and leadership development potential.

  • Inspire AmeriCorps members to embrace a culture of power and idealism using City Year leadership tools, team building exercises, organizational culture, and best practices.
  • Use performance management tools to set performance expectations, identify strengths and development opportunities, and partner with each AmeriCorps members on a development plan to maximize leadership potential.
  • Ensure AmeriCorps members are committed to student success and equipped to meet City Year standards as practitioners in their school.
  • Help AmeriCorps members develop civic identity by guiding them through the Idealist Journey.
  • Support the management of AmeriCorps members to meet City Year professional standards and to meet all hours and graduation requirements.
  • Effectively translate information and messages from various stakeholders (the school, City Year, the community) to AmeriCorps members so they understand and are empowered but not overwhelmed.
  • Manage, lead, and develop Team Leader(s) to ensure they are empowered to assist with leading teams of AmeriCorps members.

Partner Impact Delivery: Build and cultivate relationships with key stakeholders to enhance service performance and ensure partners want to retain a City Year team the following school year.

  • Build a strong partnership with school leaders including principals, teachers, and other key decision makers by demonstrating an understanding of the school’s priorities and working collaboratively to craft and implement solutions that leverage AmeriCorps member talent and align with City Year Whole School Whole Child outputs, outcomes, and impact goals.
  • Maintain a strong presence in schools by cultivating and maintain key relationships.
  • Use student data strategically to gain support for initiatives and interventions.
  • Coach AmeriCorps members on developing productive partnerships with teachers and other student support staff.
  • Help cultivate strategic community relationships to enhance service performance.
  • Access and leverage community resources in support of our program and initiatives led by the school.


  • Bachelor’s Degree in Education, Social Work, Urban Studies, Youth Work, or other related field preferred but experience in management, nonprofits, community service and / or youth work, or education is acceptable.
  • Proven relationships and experience working with / in Chicago Public Schools or as a contracted provider with Chicago Public Schools is a plus.
  • Experience with and the ability to work with principals, assistant principals, and teachers regarding meeting shared goals which includes having difficult conversations around partnership accountability.
  • Previous experience leading individuals and teams to achieve goals.
  • Demonstrated ability to work with diverse teams of young adults which includes experience coaching young people and working with diverse populations.
  • Excellent written and verbal communication skills including active listening skills.
  • Demonstrated organizational, project, and financial management capabilities.
  • Strong problem solving, time, and project management skills; ability to prioritize projects and tasks, and assess and deploy resources.
  • Ability to execute a strategic plan and motivate staff.
  • Willingness to take on new challenges, pursue self - development and self - directed learning.
  • Ability to work as an independent leader and as a team member in a collaborative environment.
  • Proficiency in computer skills (i.e. Microsoft Office) and experience using databases to document service work.
  • City Year / AmeriCorps / Peace Corps experience is a plus.
  • Passion for working with urban youth, developing young leaders, national service, and education reform.
  • Strong connection to City Year culture and values, for more information visit:

A cover letter and resume must be submitted to be considered for this position. Preferred resume formats will depict not only a candidate’s responsibilities and job functions in previous work, but will include specific, quantitative results where applicable. Additional quantitative context around specific budget sizes, team sizes, or other work environment information will help City Year compare the scale of your work environment with our operations.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page. Internal applicants should apply through cyresource.