Visitor Services Assistant

Job Type

Full Time




99 Gansevoort Street
New York
United States


Full-time schedule: 5 days per week; 28-35 hours per week plus.

Weekends and holidays required, early and evening hours are often requested.


The Whitney Museum of American Art seeks dynamic and motivated individuals to join our Visitor Services team!

As part of the Visitor Experience team, Visitor Services Assistants (VSA) respond to the needs of visitors with a positive attitude, promote the Whitney’s broad program, and maintain an excellent standard of service.

The Visitor Services team is comprised of attentive, empathetic, and enthusiastic individuals, eager and committed to promoting the services and collection of the Whitney. This customer-facing role requires a professional, flexible, and positive demeanor necessary for the Whitney’s diverse community of visitors.

Join our team to create a warm, engaging environment where visitors feel valued and welcomed.


Key Responsibilities


Siriusware (Point of Sales ticketing system), work in partnership with Membership to increase museum revenue with membership sales and annual fund requests, staffing early and evening events, daily logistical operations, provide information as needed. Full-time VSAs are team leaders in one or more of the following areas within Visitor Services – Check-In, Operations, Phone and Information, Performance, Data, Group Support.




  • A minimum of 1-2 years of customer service experience in a retail environment
  • Friendly, outgoing and professional attitude
  • Interest in public facing customer service interactions
  • Excellent communication and listening skills
  • Ability to develop customer relations
  • Strong sales experience and cash handling skills
  • Ability to stand for long periods of time
  • Previous POS experience
  • Working knowledge of a Microsoft Office Suite or comparable software
  • Interest in arts and cultural a plus

About the Whitney

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.


The Whitney is a great place to work and offers an excellent benefit package including health insurance, generous paid time off, a 403(b) retirement plan, and free admission to many museums in New York City and nationally.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please complete an application located on the Museum’s website: